Fairmont Heritage Place Mayakoba

PEACEFUL AND RELAXING PLACE..DURING VACATION Fairmont Heritage Place Mayakoba -- Playa del Carmen -- what a wonderful place to be living..by a traveller..beautiful views. Lovely place by a party event Heritage place offers a 3- 4 bedroom residence villas excellent.& spacious room surprisingly very clean well kept it..an infinity pool with an ocean view is greatful..foods is fantastic. With a warm atmosphere location. Good ambience is great..very romantic. Luxury. Comfortable to stay..all staff is caring .pretty and concern.. Value 5 / Location 5/ Service 5 / Rooms 5 / Cleanliness 5 / Sleep Quality; 5

Excellent service, everyone was extremely kind and attentive to all of our needs. We spend my mom’s birthday there (they didn’t know). Eventually someone spilled the news and although the birthday was a two days prior, they gift us a birthday dessert. Muchas gracias a Angel, Briss, Dulce, Eduardo, Ayax y Luis! Nos vemos pronto :)

We stayed as a family of five in a spacious three-bedroom residence with a private plunge pool. The villa had four bathrooms, a dishwasher, washer and dryer, and all the amenities you could possibly need. The kitchen was stocked with snacks and beverages, and we opted for the all-inclusive package—which was absolutely worth it. Our butler was fantastic, helping us arrange dining reservations, plan activities, and get familiar with the resort. We enjoyed the food at both pools, the lunch and dinner restaurants, and Hix Bar. Getting around was easy with the resort’s golf carts, which arrived regularly for pick-up. There were plenty of activities for the whole family and for the kids. We toured a cenote, visited the butterfly gardens, took two boat rides through the canals, and we painted hats and alebrijes. My youngest also enjoyed spending time at the kids’ club. The beach itself was wide and beautiful, though sargassum was an issue during our stay. The resort does have a barrier to help, but a recent storm brought in more than usual.

The spacious three-bedroom villas were perfect for our family, offering comfort and privacy in a stunning setting. Our Butlers, Edgar and Alí, shuttled our group around the property with ease, while also arranging dining, activities, and anticipating every need with warm, personalized service. We also had a great time with Daniel at water sports, whose energy and expertise made every activity fun. Their dedication turned a great vacation into an exceptional one.

Awesome resort had a great time. Santos the bartender at the swim pool was awesome. Can’t wait to go back again. Food was great. The beach was great. A lot of people sometimes complain about this hotel. I don’t see where had a great time. Can’t wait to return.

We just returned from an unforgettable spring break at Fairmont Mayakoba, and I can’t recommend it enough for families with kids. The resort is nestled in a stunning natural setting—lush mangroves, winding waterways, and a beautiful beach that kept both the adults and the kids happy all week long. From the moment we arrived, the service was top-notch. Alfonso from the bell desk went above and beyond at check-in, welcoming us with genuine warmth and making us feel right at home. What really stood out was that he remembered us throughout our entire stay—always greeting us with a smile, checking in to see how we were doing, and even giving us a golf cart ride one evening just because. It’s that kind of personal touch that made the experience feel truly special. The kids loved the boat rides through the canals, spotting turtles and birds, and we appreciated the calm, relaxing vibe throughout the property. The food options were great—plenty of choices for picky eaters and more refined options for grown-up tastes. We especially loved the beachside restaurants and the gelato station, which became a daily ritual for our crew. The resort is super family-friendly without feeling like a “kid zone.” The pools are spacious, and there’s a great balance of activities and downtime. We felt safe, well cared for, and totally unplugged from the daily grind. Fairmont Mayakoba truly exceeded expectations—it struck that rare balance between luxury and family fun. We’re already talking about going back next year.