El Dorado Seaside Palms, Catamarán, Cenote & More Inclusive

The staff offers exceptional, friendly service, including free airport shuttle and engaging entertainment. Guests enjoy comfortable beds, spacious rooms with excellent privacy, and jacuzzi options in some suites.

We are repeat guests to El Dorado hotels in Mexico. We have stayed at the Casitas multiple times and also Maroma Beach. We have a “Standard” that the group of hotels have set, and I would say Seaside fell short a little. The Good: Always the staff! This is consistent. They will go very far out of their way to do what they can to make your stay enjoyable. Sebastien our concierge, Efrain the beach bartender (dude was incredible), Genny our breakfast server and the spa!!! I loved the spa gang! Daphne, Alberto, and Ruben(massage magician) The grounds: beautiful grounds at all of the combined 3 resorts. Lots of time spent manicuring, always a place to sit and enjoy the grounds. They work hard and keeping the beach beautiful and the snorkeling is great! The food: while it was not the best I’ve had, it was good everywhere we went. You will never be hungry. The carrot and coconut soup was amazing, the vegan restaurant was a surprise and it was amazing (I’m not vegan or vegetarian) the breakfast buffets were great will loads of choice. The “Room for Improvement”: Accommodation: we paid for beachfront and definitely got it. Building 25 with a balcony. It’s directly in front of the main party beach bar. It’s extremely loud, even with double glass doors. This room is only good for those that plan to be in that bar till the music is off at 1am. It should never be booked for 50+ year olds. 😳 We asked to be moved but it would have been several days before they could move us. Too inconvenient. We slept with Nytol. The room cleaning was hit and miss with them having forgot us all together 1 day, and taking our towels on another day and leaving us none after returning from a 10 hour excursion. We needed our jetted tub fixed ( was filling with black sediment), our shower fixed ( barely a trickle of water) and our phone stopped working while trying to order room service. Our poor concierge handled it all like a champ, but it made for unnecessary vacation interruption. Resort Reservation system: Ouf. This was rough. Imagine being told that there were no reservations available for you the day after you arrive. This should never be the case and you should not need to take matters into your own hands and run between resorts begging restaurants to take you at 9:30pm. The system is broken and needs a fix. The night buffet is fine for a night, but with 5-6 other restaurants to choose from it should not be your only option. 5pm and 9pm are not when most people eat. We did not get to enjoy the Mexican party, or the street food party. They were overbooked. We did find a way to eat everywhere else by dining very late and tipping large. 😎 The resort was clearly at capacity and struggling during our week. We absolutely still enjoyed our stay, but with so many great competing options, we will likely not return.

This hotel offers a truly exceptional experience, with comfortable rooms, excellent service, and beautiful surroundings that make every stay enjoyable and memorable.