The St. Regis Kanai Resort, Riviera Maya

Very good service and room

First, do not use your Marriott points here. I booked a corner suite and was ‘upgraded’ to a lesser room. Completely bummed, but the room was still nice so we let it be. Some lame excuse on their end as to why we didn’t get the room we actually used over 400k points on. The resort and staff are amazing though. It’s almost empty and we have been spoiled rotten. Staff and suite exceeded all of our expectations. Beach club and pool for adults is perfection. Food and restaurants are all relaxing and gorgeous. The water flows peacefully throughout the resort. We both highly recommend, just make sure you confirm the room you are going to have before you arrive (if you do use points). The wildlife is also incredible.

Our stay at the St. Regis Kanai Resort was excellent overall. The service was outstanding, and the staff were incredibly friendly, professional, and attentive throughout our visit. However, I do feel it's important to share a concern regarding our experience after returning home to the U.S. Unfortunately, both my guest and I became very ill shortly after our return. We are confident that it was due to something we ate or drank at the resort. After nearly a month of ongoing medical tests, it was finally confirmed that we contracted a gastrointestinal illness, and we are now undergoing treatment. I want to emphasize that this is not intended to discredit the resort or its staff in any way. Rather, I’m sharing this to raise awareness and encourage the resort to take even greater care with food safety and sanitation practices. Guests planning to visit should also be mindful of what they eat and drink. The illness we experienced was extremely painful and difficult, and we would not want others to go through the same. Hopefully, this feedback helps improve safety measures for future guests.