Winners Circle Resort

Guests appreciate the accommodating staff, convenient location, and well-appointed rooms. The amenities, including a pool and spa, contribute to an enjoyable stay. Easy access is a plus for business travelers.

Close to downtown

Pros: Room was clean and updated. Cons: 1) The first time I walked in, there was a faint smell that reminded me of formaldehyde. I got used to it after a couple days, but it was not the most welcoming experience entering a hotel room 2) VERY sub-par service. On the second day, I called the front desk and asked that the shampoo and body gel containers be refilled, since they were near empty in one of the bathrooms. No one ever came to refill. I didn’t bother asking again and decided to use the hand bar soap provided in the bathroom instead. 3) Complimentary cleaning service is horrific. One is included for each one-week stay, and each additional cleaning costs $99. I scheduled a cleaning for noon today. We came back from our excursion at 1:30 pm, and the room was completely untouched. I called the front desk, and the person helping me said that there was no availability for the next 2 days, so if I wanted a cleaning, it would have to be now, which would us having to leave the unit again. We asked why it wasn’t cleaned yet, and she said she just got there and didn’t know why. We decided to have it done right away instead of wait until who knows when, so we left again for an hour because we were told the cleaning would take 40 minutes. Bed sheets and towels were changed, but the plate on the dining table was still there as well as the dirty dishes in the sink. First time on San Diego, but whenever we vacationed in Hawaii, the cleaning at the timeshare resort always included dishes being cleaned. And if $99 only includes getting clean sheets and towels, I have no idea why anyone would do pay that much. So I called the front desk again to find out if running the dishwasher was included. No one answered either time. 4) Bugs. I saw a few in the bathroom. Small, so not super concerning, but it is obviously a known issue since the cleaning cart that was in the hallway had bug spray. Maybe that’s why I smelled what I thought was formaldehyde? While room itself was nice and mostly updated, I would not stay here again.