Sofia Balkan Palace Reviews

PLUMBING ISSUES & SLOW SERVICE. The building looks lovely, newly renovated and in a great location. It is walking distance to most attractions. The staff were friendly, however I did have to ask multiple times for things before they were done (e.g., asking for an iron to be sent to the room, filling up empty toiletries). The toilet water turned brown 30 minutes after flushing which indicates a plumbing issue and is unsanitary. The rest of the room was clean. And they granted our request of having our 2 rooms next to each other. Overall a 3.5-4 star hotel due to the toilet and slow service.

Very good location, huge room, and good breakfast. The only negative thing is the hotel is in critical need of more service personnel for cleaning up the rooms (according to Front Desk) and check-in had to be delayed till 15:00, not a minute earlier.

The hotel is located in the heart of the town. It took us some time to find the entrance to the hotel because of reconstruction process that is going on near the hotel. Parking area being very small was fully occupied, therefore we had to search for public parking area. The room was a little bit dark and one mirror element (part of wall decoration) was broken. Cleanness in the room and in the hallway leave much to be desired. Breakfast was very good: well organised, good service with good variety of food.

Just be sure you get renovated room, becouse old rooms is really old what i see on first floor where is gym.

Located cenyte of Sofia, and access easily to everywhere..

One of the best hotels i stayed in,very luxurious

Very nice location. Centre of city

Very clean well located but the food was under my expectations

Excellent hotel at the city centre with many nice restaurants nearby and a good choice for business trip, but the room is a bit old and AC doesn’t work well.

We have loved your bathroom cosmetics. This special body lotion is amazing. We would like to know the brand name of this body lotion. Please inform me name of body lotion via email. We would like to buy it as well. I agree that you try everything to make our stay comfortable. Thank you for everything & waiting your response

The room is not too big but very comfortable. The service here is great and the location is perfect . I love the breakfast here , have lots of choice and the food are not bad. Just an small issue happen is that the manger mixed up our room since we have a big group of 12 people , I have upgraded my room but the manger had wrongly give this upgraded room to my friend without notice. But the manger have free out breakfast for apologies which I appreciated that and it’s a very service there.

LOCATİON İS GOOD

Great location but rooms are dated and if you want to relax in your room there are only 5-6 channels on the tv 3 of them on Bulgarian language. A/C wasn’t cold enough.

Not only were the rooms clean and impeccable, but the hotel was also incredibly beautiful from the outside. It was within walking distance of the shopping street and tourist attractions such as Nevsky Cathedral and St. Sophia Cathedral.