Best Western Atlanta Cumberland/Galleria Hotel

The beds are more comfortable than the Marriott! We enjoyed our stay! The room was comfortable, the breakfast was great(fresh waffles, sausage, eggs, bagels, toast with butter and cream cheese, 24 hour coffee, tea and hot water), and the proprietors were helpful. It is close to Highway 285 North and South, and there are several businesses of all types close by. It may not be luxurious, but it was certainky worth the cost and provided great value. I would definitely stay again!

Clean and great

Overall, it was not bad. The breakfast, compared to its sister hotel, was a little spartan, but there was plenty of it, and tasted fine! The access to wifi was fairly good, but the access to various television stations was so-so. Still recommend it for a few days stay!

If they can keep elevators clean this place will be a 10

I filed a complaint immediately. Never received a follow up. I wanted to check out soon as I saw the rooms. The room gives you old motel vibes. The King bed/mattress is absolute trash. You can feel the springs in the mattress. Its extremely hard, thin, and you can tell its old and worn. The rooms smells like mildew and cleaning solution. Had to buy air freshener and fabreeze. The bathroom door in 413 barely wants to close. You have to lift and add force.  The elevator is old and very small. The elevator inspection card is expired. Sketchy people hanging around at night. Staff rude when we asked for blankets. We have 2 rooms and 3 beds. Yes can we have 3 blankets. The guy says well why and how many people do you have. Why do you have 4 people in your room. Well sir I have 2 rooms. I still only received 2 blankets. The room and bathroom extra Dusty. No hot water in either bathroom sink the first 2 days. Bathroom sink in 413 is leaking all over the floor like enough that we used a bath towel to keep from falling. Front desk never answers the phone. I have photos and videos. This was by far the worst experience ever. We traveled from Chicago to celebrate the life of my sister who died young from Breast Cancer. This trip just added trauma to our already somber situation. I would NEVER book a Best Western again.