Fairfield Inn & Suites Smithfield Selma/I-95

I've stayed at this hotel a couple of times during my travels and my experience has been okay. I usually don't stay at hotels that are rated less than 4.5 stars, but the location was very convenient & I haven't had a bad experience here yet. The standard rooms feel quite small but it's not the end of the world for a room your just sleeping in for a night. I know that upgrades are based upon availability but I haven't had the pleasure of being upgraded yet. There is still a desk for you to get some work done with a pretty comfy chair. Some of the rooms have a slight musty smell so I've brought an air freshener to help when I stayed. My rooms have always been clean and thoroughly stocked with towels, coffee, etc. upon my arrival. It's hit or miss whether the staff will acknowledge my loyalty status or not but everyone seemed to be really friendly for the most part & they thoroughly explained the accommodations/amenities for the hotel at every check-in. The night auditor got a slight attitude with me one night when I asked for a complimentary bottle of water, stating that I should have received one at check-in, which I had not. Other than that, my interactions with any staff I've encountered were positive. The breakfast was good during every stay. Mrs. Debra (I think that was her name), the breakfast attendant, is always friendly when I encounter her.

I’ve been a loyal Marriott guest for 27 years — and I have never experienced anything as unacceptable as what happened during my stay. I booked a room through the Marriott app, checked in, and clearly indicated my 4:00 AM arrival time. Upon arrival, I was told my reservation had been canceled without notice — no call, no email, nothing. And yes, I was still charged for that canceled reservation. Worse? I was then forced to book and pay for a second room just to be allowed to stay the night — even though it was the same night I had already booked. Essentially, Marriott double-charged me for one stay. When I tried to explain the situation, there was no flexibility, no ownership of the mistake, and no willingness to resolve it in the moment. This wasn’t just a system glitch — this was a total breakdown of customer service and common sense. I was left exhausted and frustrated, in the middle of the night, being told to pay again for a room I had already reserved. Marriott: If your policy is to cancel reservations at 2 AM despite a stated 4 AM arrival time — and not even attempt to contact the guest first — that is not only illogical, it’s downright disrespectful. I expected better from a brand I’ve trusted for nearly three decades. I’ve submitted a formal refund request. We’ll see if anyone on your team is actually paying attention. Until then, I’ll be reevaluating where I spend my loyalty — and my money.

So disappointed in this hotel. First had to ask that the toilet be cleaned as it obviously has not been. The tv is so small, Netflix sketchy T best and there was food in the refrigerator from previous guests. Also, did not get the foam pillows I had requested. Breakfast was mediocre, disappointed there was no oatmeal. We’ll never stay there again.

Overall good hotel. Only issue was the bed felt like sleeping on boards it was so hard.

Only thing I didn't like was seeing a small roach on bathroom counter top. And hot breakfast wasn't hot. Everything else was good.

Poor property, looks very dirty and dingy on the outside. Hotel staffers were “ghetto” and very unprofessional. I made a reservation at another hotel, very bad property