TownePlace Suites Slidell

My experience at TownePlace Suites was absolutely terrible. I checked in expecting two queen beds as reserved, but was given a single king. When I showed proof of my reservation, the front desk agent acted like she was doing me a favor by moving me, even though it was their mistake. Then she made a big deal about the condition of the first room — which I had barely stepped into — and overcharged me $70 in the process. The next day my key stopped working because my reservation had been changed to only one night without my consent. I was late for a meeting while trying to sort it out, only to be placed in a smelly handicap room with just one bed again. I ended up having to dress my own bed, lost clothing and toiletries in the rushed move, and the kitchen wasn’t even properly stocked for a suite. To make matters worse, my son was scared to sleep in the living room alone, so none of us slept. The manager offered me a rate “discount” that was still higher than what I’d originally booked, and no one ever followed up to fix any of the mistakes. I expected a Marriott property to be professional and accommodating, but this stay was the opposite — chaotic, stressful, and disrespectful.

Pleased with our stay and the staff. Was not pleased being woke up by barking dogs

We had a great stay. Bed was clean and comfortable. Pillows were just right. Bathroom actually had a fan-seems like not a big deal, but I love a bathroom fan and most hotels don’t have them. Nice little kitchenette too. It’s a little more than some of the surrounding hotels, but it’s so clean and safe. It’s totally worth it. It’s an easy drive to NOLA too.