Quincy Hotel Singapore by Far East Hospitality Reviews

Response from Property: Dear Valued Guest,Thank you so much for your glowing review!We’re delighted that your spontaneous staycation turned out to be such a wonderful experience. It’s great to know the booking process was smooth and that you enjoyed the upgrade and cheesecake surprise — a small treat to make your stay even sweeter! We truly appreciate your perfect scores across all aspects and are so pleased we could be part of your memorable getaway.Looking forward to welcoming you back to Quincy Hotel Singapore again soon!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear Valued Guest,Thank you so much for your heartwarming review!We’re thrilled to hear that you enjoyed our amenities—especially the sauna and 24/7 all-day refreshments—and that our team’s kindness and hospitality made your stay comfortable. It was our pleasure to be part of your daughter’s birthday celebration, and we’re so glad the small surprise brought delight to your family.Thank you for recommending us—we truly appreciate it and look forward to welcoming you back to Quincy Hotel Singapore soon!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear Sribowon,Thank you for returning to stay with us again and for your fantastic review!We’re thrilled to hear you love the room and appreciate our location. Your continued support means a lot to us, and we look forward to welcoming you back to Quincy Hotel Singapore for many more enjoyable stays!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear James Ng Chern Sing,Thank you for your wonderful review and perfect ratings!We’re delighted you enjoyed your staycation and appreciated our amenities and service. We also appreciate your feedback regarding the absence of a freezer in the room and will take this into consideration as we strive to improve guest comfort.We look forward to welcoming you back to Quincy Hotel Singapore for another great stay!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear DRYOLO,Thank you for taking the time to share your feedback about our refreshment offerings. We sincerely apologize for any disappointment you experienced due to the absence of evening cocktail snacks during your stay. We understand how those small touches can enhance a guest’s experience, and we regret that our new service model did not meet your expectations. Recently, we made a change in our service model: we moved away from a traditional evening cocktail hour and focus on providing the existing refreshments all throughout the day. This shift was made to provide greater flexibility and accommodate the diverse schedules of our guests, allowing you to enjoy refreshments at any time that suits you. We made this decision based on guest feedback and a desire to serve our guests’ needs more effectively. We do understand, however, that some guests preferred the previous evening offering, and we appreciate the perspective you have shared. Thank you again for your comments. We value your feedback and will continue to review our services to ensure they meet our guests’ needs. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear Rashidaby,Thank you for taking the time to share your experience!We’re so glad to hear you enjoyed the warm service from our team and that the birthday room decoration made your stay extra special. It’s great to know you appreciated the 24-hour lounge with complimentary drinks, and that our cocktails were a pleasant surprise in both quality and pricing. We're happy the pool on Level 12 offered a quiet space for you to relax.Thank you also for your honest feedback regarding the snack selection, room size, and the water provision. As you mentioned, the tap water in the room is safe to drink, and part of our commitment to sustainability. That said, we understand it may not be ideal for everyone, and we truly appreciate your perspective.We look forward to welcoming you back for another memorable stay at Quincy Hotel Singapore!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear Yulee0715,Thank you so much for your wonderful and detailed review! We're absolutely thrilled to hear that your anniversary stay at Quincy Hotel Singapore was so special. It’s incredibly rewarding to know that Ryan and the rest of our team were able to make your experience memorable with their warmth and excellent service. We’re also delighted that you enjoyed the little surprises, the thoughtful details in your room, and the amenities like our Infinity Pool and steam room.It’s fantastic to hear that the hotel's location was convenient for your shopping and dining needs, and that you made the most of the 24/7 light refreshments. Your recommendation means the world to us, and we’re so happy to hear that Quincy will now be your go-to hotel!We look forward to welcoming you back for many more special stays in the future!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear aalankhoo,Thank you for your wonderful feedback! We’re so glad to hear that you had a great stay with us and appreciated the assistance from our team. We're sorry you didn't have the chance to try the pool this time, but we look forward to welcoming you back for another stay where you can enjoy it!We can’t wait to host you again at Quincy Hotel Singapore!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for your kind review and for recommending Quincy Hotel Singapore! We're glad to hear that you found our hotel comfortable and well-suited for your business trip. It's great to know you enjoyed the spacious, clean room and our convenient location near Orchard Road.We truly appreciate your recognition of the value we offer, and we look forward to welcoming you back on your next visit to Singapore!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us!We’re delighted to hear that your stay with us met the needs of both business and leisure. It's great to know that despite our hillside location, you found it convenient and easily accessible to nearby malls and the MRT.We truly appreciate your kind words about our rooms, service, and especially our friendly team. We're glad they were able to offer helpful advice and recommendations to make your stay even more enjoyable.We hope to welcome you back to Quincy Hotel Singapore for another seamless and memorable stay — whether for work, play, or both!Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear JUNGLE CHICKEN,ChatGPT said:Thank you for sharing your feedback with us.We’re sorry to hear about the issues you experienced with the lighting and the water refill setup during your stay. Your comfort is very important to us, and we apologize for any inconvenience these caused. Please be assured that we have passed your comments to our maintenance and operations teams to address these concerns promptly.At the same time, we’re glad to know you still found your stay comfortable overall. We appreciate your honest review and hope to have the opportunity to provide you with an improved experience in the future.Warmest Regards,Fahmi SamsudinRooms Division Manager

Response from Property: Dear Valued Guest,Thank you so much for your heartfelt and detailed review!We’re truly delighted that Ryan and the team could make your stay extra special, especially during such an exciting event like the Lady Gaga concert. It’s wonderful to hear that the personalized touches and warm hospitality made a lasting impression. We also appreciate your kind words about our hotel’s cleanliness and tranquil location.Thank you for choosing Quincy Hotel Singapore to be part of your memorable experience. We look forward to welcoming you back for many more exceptional stays!Warmest Regards,Fahmi SamsudinRooms Division Manager