Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(1437)
Positive reviews(1402)
Reviews with photos/video(706)
Well designed(177)
Great swimming pool(154)
Delicious breakfast(137)
Close to metro(69)
Garden view(66)
Perfect for business trips(57)
Has an infinity pool(52)
Delicious buffet(19)
Negative reviews(35)
StellaLou
Lifestyle Premier King
Stayed in Jun 2025
Couple
27 review
10/10
Outstanding
Posted on Jul 24, 2025
We stayed here for two nights to celebrate my husband’s birthday and had a fantastic, pleasant experience. The rooms were clean and well-maintained, and the bathroom was especially beautiful and we loved the bathtub! The garden-themed furnishings added a charming touch that we really appreciated. There was also a complimentary birthday cake delivered by the staff as well, which we appreciate :)
We had requested a room with a nice view and were pleased to be given a high-floor room (Level 14) overlooking the Padang which was a lovely touch.
One small point of feedback: we noticed that the toiletries provided (body wash, shampoo, and conditioner) were manufactured in 2022. It would be great if these could be refreshed to ensure the best guest experience.
Overall, a very enjoyable stay and we would be happy to return.
Response from Property: Thank you for choosing PARKROYAL COLLECTION Pickering to celebrate such a special occasion – your husband’s birthday. We’re truly delighted to hear that you had a fantastic and pleasant experience with us.It’s wonderful to know that you enjoyed the cleanliness and comfort of our rooms, the relaxing bathtub, and the charming garden-themed design that we take pride in. We’re also happy that our team could add a special touch to your stay with the complimentary birthday cake and the high-floor room overlooking the Padang.We appreciate your constructive feedback regarding the toiletries. Please rest assured that we will review this with our housekeeping team to ensure all amenities are refreshed to maintain the best quality for our guests.We look forward to welcoming you both back for another memorable stay in the future.
Anonymous User
Urban Deluxe King/Twin
Stayed in Jun 2025
Family
1 review
8.5/10
Very Good
Posted on Jul 24, 2025
The room is ok properly not worthy the proce tag tho. Service is standard, nothing exceptional. Breakfast is below average and lacking.
Response from Property: Thank you for sharing your feedback with us. We’re sorry to hear that your recent stay did not meet your expectations, particularly in terms of service and breakfast variety. Your comments have been noted and shared with our team for review, as we continuously strive to improve and provide better value for our guests.We hope to have the opportunity to welcome you back and deliver a more memorable experience in the future.
Ms Shanghai
Urban Deluxe King/Twin
Stayed in Jun 2025
Couple
18 review
9.5/10
Amazing
Posted on Jul 12, 2025
Gorgeous hotel. The urban garden on the 16th floor is beautiful, the pool is breathtaking and the breakfast is really good - the best pain au chocolat I’ve had in years. They have bicycles available to the guests, but I would not suggest using them. It turns out that Singapore is not a very bike-friendly city and we ended up having to pay for damage to the bike we borrowed (not handled very well by the staff, with a late-night phone call to tell us we owed the bottle money).
Response from Property: Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the gorgeous hotel, especially the urban garden on the 16th floor, the breathtaking pool, and our breakfast offerings—particularly the pain au chocolat!We appreciate your honest feedback regarding the bicycle service. We understand that Singapore’s bike-friendliness can present challenges, and we regret any inconvenience caused by the handling of the damage charges. Your comments will be shared with the team to improve our communication and guest support.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Inspiringly yours,Jon Yau
Damian boshoff
Lifestyle Premier King
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 8, 2025
From prior to us leaving until check out we received phenomenal service, they never hesitated to assist and always did so with the biggest of smiles. It was truly an exceptional experience.
Response from Property: Thank you for your heartfelt feedback. We’re truly honored to hear that from the moment of your arrival until checkout, our team provided you with phenomenal service delivered with genuine smiles.Creating exceptional experiences is our passion, and your kind words are the greatest encouragement for us to continue going above and beyond for every guest.We look forward to welcoming you back soon for another memorable stay.Inspiringly yours,Jon YauRoom Division Manager
sophia cheng
Urban Deluxe King/Twin
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 10, 2025
Great location, very near Chinatown station with a mall right next to, lots of food options and a supermarket. The exterior of the hotel building is modern and chic. Rooms are clean and new but slightly on the small side but is acceptable for a city centered hotel. Infinity pool has a lovely view of the city, and gym facilities are open 24 hours. Overall, a great choice for a city centered hotel that is also equipped with facilities.
Response from Property: Thank you for sharing your positive experience with us. We’re thrilled to hear that our hotel's prime location in the heart of Chinatown, combined with its modern and chic design, contributed to a memorable stay.Our team is committed to providing a comfortable and enjoyable experience for all our guests, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit to Kuala Lumpur.Inspiringly yours,Jon YauRoom Division Manager
Jia Wei
Lifestyle Premier King
Stayed in May 2025
Couple
7 review
10/10
Outstanding
Posted on Jul 1, 2025
The rooms was clean, luxurious and well designed. The pool was a little smaller than expected but had a nice view of Hong Lim park. The gym was surprisingly very well equipped for a hotel gym.
Response from Property: Thank you for taking the time to share your feedback following your recent stay with us at PARKROYAL COLLECTION Pickering, Singapore.We’re delighted to hear that you found the room clean, luxurious, and well designed. It’s also great to know that you enjoyed the view from our pool and were impressed by the facilities in our gym — we’re especially proud of providing a well-equipped space for guests to stay active during their travels.We appreciate your honest comments about the pool size and will certainly take them into consideration as we continue to enhance the guest experience.We hope to welcome you back again soon for another memorable stay.
NatalieM
Lifestyle Premier King
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Aug 1, 2025
Staff very helpful. It just that during check in , only 3 x counters open.
darencha
Urban Deluxe King/Twin
Stayed in May 2025
Couple
7 review
10/10
Outstanding
Posted on Jun 16, 2025
Had such an amazing staycay here. First of all, location was centrally-located - just a 5min walk from Chinatown MRT, in the heart of the cultural-rich Chinatown district, and just a stone's throw away from the Central Singapore attractions. Next, the hotel befits the Parkroyal prestige, with a jaw-dropping exterior facade and luxurious interior atmosphere.
As a GHA Titanium member, I was upgraded to a Lifestyle Premiere Room, in addition to complimentary mini bar, late checkout at 3pm, and a welcome cake. Superb! The room was also excellent and spotless, and with a great view to boot! We had no complaints and thoroughly enjoyed the comfortable bed and spacious bath.
Don't forget to relax at the pool with an amazing pool, or workout at the small but well-equipped gym. The buffet breakfast was also great, with a wide variety of both western and asian options. All in all, we wholeheartedly recommend a stay at Parkroyal Pickering and can't wait to return!
Response from Property: Thank you so much for your glowing review and for choosing PARKROYAL COLLECTION Pickering for your recent staycation.We’re truly delighted to hear that you had such an amazing experience, from our convenient location in the heart of Chinatown to our signature architectural design and thoughtfully appointed interiors. It’s wonderful to know that the GHA Titanium member benefits added to your enjoyment, and we're so pleased that you appreciated the room upgrade, complimentary mini bar, late checkout, and the welcome cake.Your kind words about the room, views, pool, gym, and breakfast buffet are greatly appreciated, and we’re thrilled that you found every aspect of your stay to be comfortable and enjoyable. Feedback like yours inspires our team to continue delivering memorable experiences for all our guests.We can’t wait to welcome you back for another stay — hopefully very soon!Inspiringly yours,Jon YauRooms Division Manager
Phoebe ML
Urban Suite
Stayed in May 2025
Family
7 review
9.5/10
Amazing
Posted on Jun 8, 2025
We were having staycation with 2 kids stayed in Urban Suite. Front desk service was great, all are helpful from check-in till check-out. Swimming pool not big but my kids have fun there. The gym is cool too with an experience coach giving out advice and guidance. Breakfast variety is a lot and the best is their coffee.
Just 2 small little things to improve
a. all toilet cubicle light too dim which I am not used to it
b. waiter or waitress in Lime have to be more alert as my hubby found short hair & sauce stain on the cutlery near noodle section
Response from Property: Thank you for choosing PARKROYAL COLLECTION Pickering for your staycation and for sharing your valuable feedback.We’re delighted to hear that you and your family enjoyed the Urban Suite, our helpful front desk team, and the swimming pool and gym facilities. It’s wonderful to know that our breakfast variety and coffee were highlights of your stay.We also appreciate your constructive comments regarding the lighting in the toilet cubicles and the service at Lime restaurant. Please be assured that we have shared these observations with the relevant teams to address and improve these areas.Thank you again for your insights, and we look forward to welcoming you and your family back for another enjoyable stay.Inspiringly yours, Jon Yau Rooms Division Manager
Hiu Shing
Urban Deluxe King/Twin
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 5, 2025
Perfect location, excellent staff, very clean and tidy, love the scent in the lobby, thumbs up 👍🏻
Response from Property: Thank you so much for your kind words and thoughtful feedback!We’re thrilled to hear that you enjoyed our central location, found our team to be excellent, and appreciated the cleanliness and ambience of the hotel—especially the signature scent in our lobby! It truly means a lot to us to know that your stay was a pleasant one.Your thumbs up is greatly appreciated, and we look forward to welcoming you back to PARKROYAL COLLECTION Pickering, Singapore in the near future.Inspiringly yours,Jon Yau Rooms Division Manager
Hui Jen
Urban Deluxe King/Twin
Stayed in Jun 2025
Couple
2 review
9.0/10
Great
Posted on Jul 19, 2025
Great location with clean rooms and nice view of Singapore river.
Response from Property: Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our excellent location, clean rooms, and the lovely view of the Singapore River.It was a pleasure having you with us, and we hope to welcome you back again soon!Inspiringly yours, Jon Yau Rooms Division Manager
CKYNKS
Urban Suite
Stayed in Apr 2025
Business traveler
16 review
8.0/10
Very Good
Posted on May 29, 2025
I checked in 1.5hour earlier than official check in time but they said I had to wait till 3pm
Then I went back but the room was still not ready for another 1.5 hour. It wasn’t pleasant at first because I did book their suite but the receptionist arranged a lounge card for me to wait.
Response from Property: Dear CKYNKS,Thank you for sharing your recent experience with us.We sincerely apologise for the inconvenience you encountered during your check-in. We understand how disappointing it must have been to experience a delay, especially after arriving early and having booked a suite. While we’re glad our receptionist extended a lounge card for your comfort during the wait, we regret that the room was not ready as expected.Your feedback has been shared with our team to help us improve our readiness and communication, particularly for guests with confirmed suite bookings.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay at PARKROYAL COLLECTION Pickering, Singapore.Inspiringly yours,Jon YauRooms Division Manager
Sunshinelady
Urban Deluxe King/Twin
Stayed in Apr 2025
Couple
15 review
10/10
Outstanding
Posted on May 11, 2025
Booked staycation to celebrate my hubby birthday in advance and was surprised to be given a mini cake from the hotel, thank you.
Response from Property: Thank you for choosing to celebrate such a special occasion with us! We're delighted to hear you enjoyed the mini cake and that we could play a small part in making your husband's birthday celebration memorable. We look forward to welcoming you back for more wonderful moments in the future.Inspiringly yours,Jon YauRooms Division Manager
Anonymous User
Urban Deluxe King/Twin
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 12, 2025
Service was great, breakfast is great and have alot of variety
Swimming pool is infinity pool ^_^
Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our service, the variety of breakfast options, and the infinity pool. It’s great to know that these aspects of your stay contributed to a memorable experience.We hope to welcome you back to PARKROYAL COLLECTION Pickering soon for another amazing stay!Inspiringly yours, Jon Yau Rooms Division Manager
Anonymous User
Lifestyle Premier King
Stayed in Mar 2025
Family
7 review
9.5/10
Amazing
Posted on May 3, 2025
Good architectural design and convenient location. Special thanks to the concierge staff Samuel for his swift assistance and warm greetings.
Response from Property: Thank you for your kind words and for highlighting the architectural design and convenient location of our hotel. We are especially pleased to hear that Samuel from our concierge team made a positive impression with his prompt assistance and warm hospitality.Your recognition means a great deal, and I will be sure to share your compliments with Samuel and the team. We look forward to welcoming you back for another enjoyable stay in the near future.Inspiringly yours,Jon YauRoom Division Manager