The Capitol Kempinski Hotel Singapore Reviews

Response from Property: Dear tweetytea,Thank you so much for your glowing review - it’s an absolute honor to be your favorite place to stay in Singapore!I am delighted to hear how much you appreciated the cultural charm of the hotel, the outstanding amenities, and especially our breakfast offerings. The fact that you could comfortably enjoy your personal tea rituals in the room truly warms our hearts - it’s those little moments of comfort and familiarity that we hope to make possible for every guest.It was a pleasure having you with us, and we can’t wait to welcome you back for another memorable visit.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear LMOOLM,Thank you for sharing your detailed feedback with us. I am delighted to hear that you had an overall excellent experience during your stay. I appreciate your high ratings for our surroundings, amenities, and cleanliness.I am glad that you enjoyed the room upgrade and welcome amenity as a loyal member. I apologize for the inconvenience caused by the heritage room's configuration, with the working desk and mini bar being outside. Indeed, our heritage building has more than 50 different layouts to keep the original architecture, and we are happy to explore guest room layouts that would suit your preference.It's wonderful to hear that you found the bed excellent, enjoyed the smart TV with Chromecast, and appreciated the big bathroom with a bathtub. I am also pleased that you enjoyed the amazing breakfast.Thank you once again for your valuable feedback. We look forward to welcoming you back for another memorable stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear WingCheong,Thank you for sharing your wonderful review and for giving us a perfect rating. I am thrilled to hear that you chose The Capitol Kempinski Hotel to celebrate such a special occasion as your wedding anniversary. It brings us great joy to know that our team’s last-minute efforts in decorating the room and providing an anniversary cake added to your memorable experience.I am delighted that you found the room facilities and buffet breakfast to be perfect and appreciate your kind recommendation. It was truly our pleasure to make your stay special, and we look forward to welcoming you back for future celebrations.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear StaycationBeary,Thank you for your fantastic feedback and high scores across all categories! I am delighted to hear that you chose to celebrate your birthday with us and enjoyed the renowned service provided by our Ladies in Red. Their attention to detail is indeed something we pride ourselves on.I apologize for the issues you encountered with the phones and the door handle, but I'm glad to hear that our maintenance team was able to promptly resolve these within 2 hours. Your comments about the TV features are noted, and we'll work on ensuring all functions operate smoothly.It's wonderful to hear that despite these hiccups, you had a good rest and thoroughly enjoyed your stay. We look forward to welcoming you back for another excellent experience.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear Tithida Kong,Thank you very much for your wonderful review! I am thrilled that The Capitol Kempinski exceeded your expectations with its clean, comfortable rooms and exceptional hospitality. It's great to know that the modern amenities contributed to an enjoyable stay.We looking forward to welcoming you back soon!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear Asiews,Thank you for your thoughtful feedback! I am delighted that you had a great stay overall and appreciated our surroundings, cleanliness, and service.I sincerely regret the shartfall with the bed arrangement and that the room phone was not functioning as expected. I’m glad our team was able to quickly resolve the bed issue for you, and I will ensure that the phone concern is looked into so future guests have a seamless experience.Your insights help us continuously improve, and we truly appreciate the time you took to share your thoughts. We look forward to welcoming you back for an even more refined stay next time!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear Evon T.,Thank you so much for your kind review! I am delighted that you enjoyed your 3-night stay and found the service, surroundings, amenities, and cleanliness to be excellent. Your positive feedback means a lot to us, and we can't wait to welcome you back for another wonderful visit. Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear VFang,Thank you for your valuable feedback and for rating us highly. I am pleased to hear that you enjoyed the spacious room, smooth check-in process, and the quality of our service.We appreciate your comments on the amenities and breakfast variety. We are always looking for ways to enhance our offerings and will consider your suggestions for improving the kids' set and breakfast quality.We hope to have the pleasure of welcoming you back soon and providing an even better experience.Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear Lee,Thank you for your feedback. We are pleased to hear that you found the Deluxe King Room spacious and clean, with its high ceiling adding to the sense of space.We appreciate your comments on the surroundings, amenities, cleanliness, and service. We will take your feedback into consideration as we strive to improve our offerings.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear Alberta,Warm holiday greetings from The Capitol Kempinski Hotel Singapore!Thank you for taking the time to share your feedback with us. I am pleased to hear that you found our hotel exceptionally clean and our staff friendly and professional. It's great to know that you enjoyed the breakfast and appreciated the service provided by our concierge team.I apologize for the inconveniences you experienced during your stay. I understand that the room layout and lack of natural light, as well as the noise from the shopping mall, impacted your comfort. I am also sorry to hear about the Wi-Fi issues that we indeed experienced challenge with the network during that period and it has been already resolved efficiently. Your comments about the gym facilities are noted as well.As a heritage building, we strive to maintain the original architecture, which results in over 50 unique room layouts. We would be happy to explore further options to better suit your needs during your next stay. Our building's design influences the luxury of space in our facilities, and we are currently enhancing the gym space in terms of functionality.I value your feedback and will use it to make improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear Joycece, Thank you for sharing your detailed feedback with us. I am pleased to hear that you found our hotel conveniently located near City Hall MRT Station and Raffles City Shopping Centre. It's great to know that you found our Heritage room spacious for two people and appreciated the separate bathroom amenities, including the large bathtub and shower. I am delighted that the birthday cake provided was a pleasant surprise for you. However, I apologize if the taste of our breakfast spread did not meet your expectations. Your feedback is valuable, and we will certainly review our offerings to enhance the dining experience for our guests. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Response from Property: Dear Guest, Thank you for your glowing feedback and perfect ratings across all aspects of your stay at The Capitol Kempinski Hotel Singapore. I am thrilled to hear that you found your room spacious and clean, and that our team promptly attended to your requests. It's wonderful to know that you enjoyed the wide variety of breakfast selections and that our team made you feel warmly welcomed each morning. Your kind words are greatly appreciated and will be shared with the entire team to motivate them further. We look forward to welcoming you back for another exceptional stay. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Response from Property: Dear ndyWang666,Thank you for your fantastic review and for choosing to stay in our Deluxe King Room at The Capitol Kempinski Hotel. We are delighted to hear that you had a perfect experience and enjoyed the surroundings, amenities, cleanliness, and service during your stay.It’s wonderful to know that you consider us a great hotel in Singapore. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

Response from Property: Dear chwllsaee,I want to express my sincerest gratitude for choosing to celebrate your 21st birthday with us at The Capitol Kempinski Hotel. It brings us immense joy to hear that your experience exceeded your expectations and that you thoroughly enjoyed your stay in our Grand Deluxe Room.Your kind words about our complimentary surprise, including the cake and balloons, as well as our impeccable room service, truly made our day. We are delighted that we could contribute to making your special day even more memorable and enjoyable.We look forward to the opportunity to welcome you back to in the future for more memorable experiences.Warm regards,Andras Biro General ManagerThe Capitol Kempinski Hotel Singapore