Mondrian Singapore Duxton Reviews

Response from Property: Thank you for sharing your wonderful experience! We are thrilled to hear you enjoyed our clean and comfortable rooms, excellent location, and attentive staff. The rooftop pool and bar are indeed guest favorites, and we are glad you loved them too. We look forward to welcoming you back for another fantastic stay!

Response from Property: Thank you for sharing your feedback. We regret to hear that your parents’ stay did not meet expectations and that there were aspects of the hotel’s design and service that felt less suitable for their needs. We sincerely apologize for the incident your father experienced at the pool. Guest safety is our utmost priority, and it is concerning to hear about this. We will review this matter thoroughly to ensure all necessary actions are taken to prevent such occurrences in the future.We appreciate your thoughts on the layout and demographic preferences, and we will consider this feedback as we continuously strive to improve the guest experience for all age groups. Thank you for bringing these points to our attention, and we hope to have the opportunity to provide a better experience in the future.

Response from Property: Thank you for sharing your experience. We apologize for the noise disturbance from the nearby nightclub, which affected your comfort. We are glad our team could assist with a room change, though we understand it was not an ideal solution. We appreciate your patience, and we will take your feedback into account to improve our guests' experience. We hope to welcome you back for a quieter and more restful stay in the future.

Response from Property: Thank you for sharing your experience! We are thrilled to hear that our warm reception, vibrant vibes, and stunning infinity pool left such a positive impression. The night view from the pool, paired with our delightful cocktails, truly makes for a memorable experience. We look forward to welcoming you back for another marvelous stay!

Response from Property: Thank you for sharing your experience. We are pleased that you enjoyed the beautiful pool views, though we understand that the room size and limited space for luggage may have impacted your comfort. Your feedback is valuable, and we will take it into consideration to enhance future stays. We look forward to welcoming you back for another enjoyable experience!

Response from Property: Thank you for your kind review! We are delighted to hear that you enjoyed our breakfast and service, as well as the chamomile tea. It is great to know you had a wonderful time exploring the area around the hotel. We hope to welcome you back again soon!

Response from Property: Thank you for your kind words! We are thrilled you enjoyed the new facilities, great location, attentive staff, and the beautiful swimming pool. We look forward to welcoming you back for another wonderful stay!

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience at Mondrian. It's great to know that Lina, Christina, and Maran made you feel so welcomed, and that you enjoyed the chic and modern decor of the rooms. We can’t wait to welcome you back for your next visit!

Response from Property: Thank you for your kind feedback! We are delighted you enjoyed our convenient location, the surrounding area, and the clean environment. We hope to welcome you back soon for another enjoyable stay!

Response from Property: Thank you for your review! We're glad you enjoyed your stay and appreciated the modern and fancy design, as well as the great views from the pool and rooftop. We apologize for the issue with the AC and that the overall experience didn't fully meet your expectations for a 5-star hotel. We appreciate your feedback and will use it to improve. We hope to provide a better experience on your next visit!

Response from Property: Dear Guest,Thank you for your positive review!We're pleased to hear that you enjoyed our very good and strategic location, as well as our friendly staff. It's great to know that we could accommodate you with a late checkout due to the wait at the check-in counter. Ensuring your comfort and convenience is important to us.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Kelly Shum - Director of Rooms

Response from Property: Thank you for your wonderful feedback! We’re thrilled you enjoyed your stay and appreciated our commitment to sustainability. Our team is always happy to assist with any additional amenities you need. We're glad the service and comfy bed made your experience even better! We look forward to welcoming you back soon.

Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us. It's great to know that our location, with its nearby food places and proximity to Outram MRT, added to your convenience and enjoyment. We are also thrilled that you appreciated the modern and sleek design of our rooms. Our team works hard to create a comfortable and stylish environment for our guests, and your kind words mean a lot to us. I'm glad to hear that our reception team was able to accommodate your request for a late checkout. We strive to provide excellent service, and it's always rewarding to hear positive feedback about our efforts. And we're glad you liked the design of our room cards too!Thank you once again for your lovely comments. We hope to welcome you back for another enjoyable stay in the near future!Warm regards,Kelly ShumDirector of Rooms

Response from Property: Thank you for sharing your feedback and for highlighting your experience. We are delighted to know that you enjoyed your stay overall. Regarding your comment about parking, we would like to clarify that parking at our property is chargeable and is clearly stated on all our booking platforms. Please note that the carpark is managed by an external vendor, and the rates are set by them, not the hotel. Unfortunately, we do not have control over the pricing structure.We sincerely value your input and will share this feedback with the relevant parties for consideration. We hope to have the opportunity to welcome you back and provide an even better experience in the future.