Medan Hotels with Shuttle Service

A clean and good hotel with best location in Medan city. My room was large, clean and very comfortable. Came around 15.20, and had to wait the room to be ready around 15 minutes. And not even a welcome drink served during my waiting time. No complain but that small gesture is kinda needed... However the FO lady who handled me was very friendly... Very recommended to stay here...

Decent facilities. One of the best hotels in town in my opinion. Breakfast was very decent, located at a convenient hotel. Considered to be reasonably priced compared to other international hotels in Jakarta.

Overall it's pretty value for money, but there's quite a bit of competition in Medan for hotels. Breakfast was alright but nothing out of the ordinary. The look and feel is beautiful and old-school charm especially the pool area. But the rooms can be rather old, and in need of a refreshed look. The fitness center is very old and dated, and air-conditioning was not readily available.

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Positive points: - Comfortable bed - Clean room (except the bathroom) - Smart tv with streaming apps (but you must have your own subscription) - Room size - parquet floor - Location Negative points - Deposit is a MUST (hotel thinks that any guest has malicious intent to steal room items. Please, they’re not even the top of the line). You cannot use this deposit to pay room service (maybe can if you deposit more, like much more). Upon checking out, the front desk will have sb checking the room before refunding your deposit. Geez. - soundproofing is non existent. You can hear ppl next door, the traffic, nearby train, and worst, the noise from the club on top floor). Tried staying in a room facing the pool. It helped to reduce some noise from traffic and train, but does not eliminate it (and they charge more for this room!!) - breakfast is basic - bathroom drainage cannot completely drain water. Take a shower in the evening and you will still see some puddle in the morning. Gross. - wifi is hit and miss

Spacious room, clean, good water pressure, located next to main road with shops all around the corner, welcoming customer service…great choice to stay in Medan overall!👍

Staying for two nights in their most basic room. The moment i entered the room, i know this is such a good bargain and definitely best value for similar hotel at its level. Room was super clean, very well maintained, definitely 5 star level of maintenance. Its spacious and bed is super comfy (quite firm which i prefer), even bolster is provided! there is small fridge, safe deposit box, electronic water kettle with large mug and instant coffees / teas. The hotel doesn't provide daily bottled water, but instead, they provide water jug which i can always refill from dispenser right outside my room (room tips: choose any room with 07, the dispenser is right outside your door). There are lazy chair with small round table and ergonomic working chair by the desk. Aircon works very well to beat Medan heat. Overall, room is very spacious! Bathroom is also sparking clean, toilet is shining white and no sewage smell at all. its really that clean. kudos to the cleaning team. toiletries provided is basic. special mention to the wooden toothbrush and branded toothpaste. Bathtowel is huge and thick. Shower is very strong with very easy to adjust heating. i didn't opt in for breakfast, so can't review on that. Alternatively, Medan has plenty option for local breakfast. Although the hotel doesn't have fancy swimming pools or gym, but the cleanliness and quality of the room makes up. My only complain is the internet can get unstable / slow especially during the night. The receptionist refused to bring the food i order online upstair (while their cleaning staff said it was okay). One day i called and requested to get my room clean up when i grab breakfast outside, but when i returned the room is not yet cleaned, they said the room cleaning takes turn (i wasn't informed on this when i called). but overall, its really good hotel for the price. highly recommended

The room's cleanliness is just so so. The minibar is not cold enough (we would like to put food but then found that the surface was watery). The bed sheet might not be so clean because my legs got so itchy after sleeping for one night. Many spots are a bit dusty and for its price the stay was not so worth it compared to the standard 3 stars. Breakfast was just okay, at least it's edible (not much option anyway). The receptionist is well... very flat. Not rude but, expressionless. I know its only 3 stars but they could at least smile. Bathroom's cleanliness could also be improved. The key card is often problematic and hard to use to unlock lift or even room door. Do check that items labeled with price tag are chargeable and its kinda unnoticeable at first. Another thing I'd suggest to the management is to ask staff to wear proper mask (not scuba as it's not effective). Well, at least the overall look of this hotel is not bad.

We booked a 3 bedroom apartment for 2 nights for 5 adults. The room is spacious with nice modern wallpaper deco. The Wifi is good though you need to sign in daily. There are ample car parking space. Staffs are helpful. It has everything needed in the unit if you like to cook. The location is good with most attractions are only 15-20 minutes drive away like Tjong A Fie mansion, Istana Maimun, Grand Mosque, Merdeka walk. Around the corner there are Coffee restaurants. The only negative is the check in and check out is extremely slow. The wallpaper is torn probably due to mopping and there are cockroaches in the unit. The breakfast has variety but the bad side is they stop replenishing at 9.00am whereas breakfast time is till 10.00am Overall the stay is still comfortable and suitable for family.

All good. Clean, nice and comfortable:)