Best Western Sheridan Center

service is great! but the room not really good

DO NOT STAY HERE! The entire hotel smells like chlorine and other chemicals. Air conditioner didn’t work, TV didn’t work, and the bath tub was bubbling up with the floor above’s bath water, hair and all. Didn’t sleep one minute. Pretty bummed, because I paid over $200 and there were other options that were way nicer and cheaper. It was a last min booking because we were exhausted and just needed a break from driving cross country. Worst hotel stay I’ve ever experienced, and I am in hotels at least 4 times a month.

while the staff was nice we would never stay here again; our room #144 had the indoor pool just outside the door. Had to all the front desk to complain about the excessive noise from kids and a group of guys who drank and shouted; didn't stop until 10PM. 2 doors to the room; pretty weird; sink outside the toilet/bath. Too much open space under the doors for stuff to crawl under. Very lumpy bed quilt. Mattress too soft. Very low toilet (not good for older people), walls are not insulated (can hear everything; terrible windows. To get to breakfast you have to walk over a bridge to get to the main lobby. Unsatisfactory breakfast choices.

Horrible! Very tiny rooms with no space to sit comfortable and no place for luggage ; fridge make to much noise; bad room reduced to a minimum …

I'd like to commend, Director of Sales, Jim Heath for working with me to bring in my group of guests in to stay with only 1week notice and providing the utmost professional service and accommodating our requests. And for Destiny that checked in the group upon arrival: Her welcoming personality fit the task perfectly. Her professionalalizm shined. She handled our group check in with such ease and had us all looking forward to trying to get back to the Sheridan WY property again.

I have to separate my view of the room from the hotel overall since the hotel is nice, but the room was not. THE HOTEL: The lobby is attractive and the breakfast served in the morning is pretty complete and has lots of room for the guests. There is a nice pool, but we didn't use it. It's location at the edge of the downtown makes it very convenient to go walking in this pretty town. One of the other patrons commented that the staff had been very helpful when he had a problem. THE ROOM: While this place got good reviews, I am having a hard time imagining why. It is desperately in need of renovation. It is an older hotel and the rooms are small compared to most Best Westerns we stayed at. It has a number of quirks... The lobby and the breakfast room are across from the rooms over an elevated crosswalk that has no circulation so it was probably 125 degrees in there. The first thing they told us was that they don't have housekeeping services so if you need anything, just go over to the office (across the street). The bed is OK and they offer lots of pillows. There is no desk and electrical outlets are very limited. The ones on the front of the lamps are effectively non-functioning since the connections are so loose that you have to prop up the plug or it will slide out of the socket. (We both need O2 units at night so outlets are a must.) The bed is OK, but is a bit too soft so it dumps you if you get to close to the edge. The pillows are nice. It is old and had a topper put on it to help flatten it out The shower / tub combination has been painted on the bottom of the tub. There were baseboard heat units that have been partially stripped off the wall. They have a coffee pot and a refrigerator, but the microwave is down in the laundry room at the far end of the building. The internet is slow. For the condition of the room, please see the associated photos. They say they are renovating it. Until that is complete, I would not recommend this place. Show less Date of stay: August 2025