Vienna Hotel (Shekou Haiwan Hotel)

Vienna Hotel (Shekou Haiwan Hotel) Reviews

Vienna Hotel (Shekou Haiwan Hotel)

No.8 Airong Road, Nanshan District, Shenzhen, Guangdong, ChinaSee Hotel Details
Vienna Hotel (Shekou Haiwan Hotel)
Vienna Hotel (Shekou Haiwan Hotel)Vienna Hotel (Shekou Haiwan Hotel)Vienna Hotel (Shekou Haiwan Hotel)
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Guest Reviews

8.8/10
1569 review
Verified reviews
Location8.7
Amenities8.6
Service9.0
Cleanliness8.9
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All reviews(1569)
Positive reviews(1501)
Reviews with photos/video(442)
Friendly front desk staff(188)
Many amenities(116)
Delicious breakfast(106)
Convenient parking(106)
Perfect for business trips(81)
Excellent TV(13)
Close to metro(13)
Convenient public transportation(11)
Negative reviews(68)
Guest User
Standard Single Room
Stayed in Apr 2025
Business traveler
2 review
5.0/10
Posted on May 19, 2025
Had a strange smell in the room. I can say something similar to sewage.
Response from Property: 首先，非常感謝您對我們酒店的寶貴反饋。我們非常重視您的體驗，因為您的滿意是我們工作的最大動力。對於您在房間中聞到的異味，我們深感抱歉。這絕對不是我們希望您在酒店感受到的體驗。我們瞭解到您提到的氣味類似於下水道，這絕對超出了我們對於住宿環境質量的期望。我們對此深感自責，因為我們的維護工作沒有做到位，讓您在入住期間感到不適。為了解決這個問題，我們已經立即進行了以下整改措施：1. 對通風系統進行了全面檢查和清潔，確保所有管道暢通無阻。2. 更換了部分通風設備，以增強房間的空氣流通。3. 加強了日常的清潔和檢查流程，確保類似問題不再發生。我們已經對受影響的房間進行了徹底的清潔和消毒，並確保了空氣質量的改善。請您放心再次入住。再次為給您帶來的不便表示誠摯的歉意，並感謝您的理解與耐心。我們承諾，將不斷努力提升服務質量，確保每位客人都能享受到舒適、乾淨的住宿環境。期待您的再次光臨，我們將會竭誠為您服務。祝您生活愉快！
Zanele Hanna
Standard Queen Room
Stayed in May 2025
Business traveler
29 review
6.0/10
Posted on Aug 24, 2025
Good room, clean but noisy.
Response from Property: 尊敬的賓客，您好！非常感謝您選擇入住我們酒店，並對房間的乾淨整潔給予好評！同時，非常抱歉噪音問題影響了您的休息體驗，給您帶來的困擾我們深表歉意。我們十分重視客人的舒適度，您的反饋是我們改進的動力。我們已將此問題反饋給相關部門，將重點排查 ‌[噪音類型或區域]‌ ，並研究可行方案提升房間隔音效果（如檢查門窗密封性、優化設備運行時間等）。
Guest User
Standard Queen Room
Stayed in Jul 2024
Traveling with friends
6 review
10/10
Outstanding
Posted on Aug 17, 2024
good good good
Response from Property: 尊敬的賓客，感謝你下榻尊敬的賓客：您好！非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位賓客享有賓至如歸的入住感受，熱切期待您的再次光臨！歡迎您再回來體驗，祝生 活愉快！
Anonymous User
Standard 2-bed Room
Stayed in Jul 2025
Family
34 review
1.0/10
Posted on Aug 19, 2025
It's basically a small budget hotel that changed its name to Vienna. The room was not only shabby but also tiny. The facilities were completely unrelated to Vienna. The shower was broken, the walls were moldy, and the dental floss used by a previous guest under the glass of the bedside table was very unpleasant to see! Be smart and avoid this pitfall!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I'm Xiaowei, your personal online butler. Thank you for taking the time to leave a sincere review of the Vienna Bay Hotel. We are deeply ashamed to have caused you a negative experience. We have noted your reports of shower malfunctions, moldy walls, inadequate housekeeping, and used dental floss left in the room. We will immediately arrange for a comprehensive investigation and repair by our engineering and housekeeping departments, and will also implement serious improvements to our cleaning procedures. We are fully aware that this was not the stay experience you deserved. Xiaowei looks forward to seeing you again to review our corrective measures.
vinccili
Standard 2-bed Room
Stayed in May 2025
Couple
2 review
4.5/10
Posted on Jul 1, 2025
There's no internet access or paid movies. I've never stayed in a hotel without this service, even inns and apartments have it, let alone a hotel! The front desk manager, Zhang, was rude. The location was inconvenient, and the curtains in the room didn't fully cover the room. For nearly 300 yuan, it wasn't worth it!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, we sincerely apologize for the unpleasant experience you had during your stay. Your feedback is extremely important to us, and we will immediately verify and improve the problem to prevent similar situations from happening again. Regarding the issues you mentioned, we have taken the following measures: 1. Internet and paid movie services: We have contacted the technical department to conduct a comprehensive inspection of the room network and upgrade the system to ensure that all rooms can connect to the network normally. Regarding paid movie services, it may be a system failure that caused the failure to display. We will repair it as soon as possible and provide compensation to affected guests (such as free movie tickets or partial room rate deductions). 2. Front desk service attitude issues: We have conducted service awareness training for Manager Zhang, and will strengthen the management of service standards for all employees to ensure that every guest can receive a warm and professional reception. 3. Room facility issues (curtain blackout): The engineering department has inspected the curtains in all rooms. Rooms with insufficient blackout will be immediately replaced or equipped with blackout cloth to ensure guests' sleep quality.
qin1129
Standard Single Room
Stayed in May 2025
Traveling with friends
6 review
1.0/10
Posted on Jun 13, 2025
Facilities: Old Cleanliness: Unclean Environment: Average Service: Average There were a lot of mosquitoes. After one night there, my legs were bitten and itchy. Many areas of the room were unclean, like the pillowcases, sheets, and bathroom. I even forgot to take pictures. I told the front desk that I wanted to change rooms, but they refused. So, they sent a waitress to move me to a room that reeked of cigarettes and made me want to vomit. I said I definitely wouldn't stay there. When they came to change me, I heard him say something about being irritated or annoyed. I was really impressed. I left in a hurry, so I didn't take a picture of my legs. Sigh, it's rare to give a bad review, but I have to. It's terrible.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for your feedback about our hotel. Your feedback is invaluable to us. We are deeply sorry for the unpleasant experience you had during your stay. This is absolutely not the service we expect of you. Regarding the room cleanliness issue you mentioned, we are deeply sorry. We understand that you found the room, including the pillows, duvet covers, sheets, and bathroom, unclean, which completely did not meet our hotel standards. We offer our sincerest apologies for this. This issue was a result of negligence on our part. We immediately carried out a thorough cleaning and disinfection of the room and ensured that all staff adhered to strict hygiene standards. We have also provided additional training to the cleaning staff to ensure that similar issues do not occur in the future. We are also deeply sorry for the mosquito issue you mentioned. We have strengthened our mosquito prevention measures, including regular insecticide spraying and inspections of mosquito repellent facilities in rooms. We also ensure that all rooms are thoroughly inspected and cleaned before guests check in. We deeply regret the unpleasant experience you had when changing rooms. We understand your feelings and apologize for the attitude of the front desk staff. We have communicated with and trained the relevant staff to ensure they can serve every guest with an even more professional and friendly attitude. Finally, we apologize again for the inconvenience. We hope you will give us another opportunity to experience our hotel again. If you wish, we can offer you a free night's stay as a token of our sincere apology for your dissatisfaction. Thank you again for your feedback, and we are committed to continuous improvement to provide you with a better accommodation experience. We look forward to seeing you again.
Anonymous User
Standard 2-bed Room
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 18, 2025
The room is actually better than the photo. The layout is very reasonable and the facilities are complete. It is clean and hygienic. The community is well managed. It is very quiet when sleeping. The pillows are especially comfortable. I slept well all night. The front desk is very reliable and they add things quickly. I have decided to stay here. I will come again next time!!!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Vienna Bay Hotel will be the warmest and most unique one in your memory! Come back to the hotel often, and I wish you: well.
Anonymous User
Standard Single Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 18, 2025
Relax like coming home! The room design is warm and thoughtful, the bedding is so comfortable that you don't want to get up. The lobby also prepared a guide for local tours, and even helped us avoid the surrounding food. I will definitely come again next time!!!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Mianbaoshucai
Standard Single Room
Stayed in Apr 2025
Business traveler
6 review
10/10
Outstanding
Posted on May 16, 2025
The service attitude is particularly good. The front desk reception is enthusiastic and professional. Check-in is fast and the room type is upgraded proactively. The room service responds quickly and the waiter is polite and thoughtful. When encountering problems, the front desk will help solve them as soon as possible, which is very sincere! The breakfast is rich in variety and parking is convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you chose to stay at Vienna Bay Hotel. I was stunned when I saw your review! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there are take-away boxes! Home is a sheltered harbor, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. I look forward to your next return home!
Lierjiejie
Standard 2-bed Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 14, 2025
Very cost-effective. I am very satisfied with the room I can live in at this price in the city. It is student-friendly and business travel-friendly! The network is great: Wi-Fi is fast, and video streaming and video conferencing are very smooth (very important for those who need it!).
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your trust in Vienna Bay Hotel! Thank you for your compliments and strong recommendations! It is really hard to leave Vienna Bay Hotel. Vienna Bay Hotel is your most beautiful and warmest home. Please remember to come back often when you have time!
Guest User
Standard Single Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 14, 2025
The room was well-detailed and the bedding was so comfortable! The mattress was moderately soft and hard, the duvet was light and warm, and I slept until I woke up naturally. The bathroom had high water pressure and constant temperature hot water, and the shower gel and shampoo were scented series!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Bay Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!
Guest User
Standard Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 14, 2025
Thoughtful service: The front desk lady was enthusiastic and professional, and took the initiative to help us upgrade the room type. The room response speed was super fast, and whatever was needed was delivered immediately. When I checked out, she also helped me book a hotel for the next trip, which was really thoughtful! Like 👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Bay Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!
Yanfujiejun
Standard Single Room
Stayed in Apr 2025
Business traveler
14 review
10/10
Outstanding
Posted on May 13, 2025
The room is clean and comfortable. The standard king-size bed room I stayed in is spacious and has a great view from the floor-to-ceiling windows! The bedding is soft and clean, and it is carefully cleaned every day, even the corners are spotless. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel. Dear guest: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Standard 2-bed Room
Stayed in Apr 2025
Business traveler
19 review
10/10
Outstanding
Posted on May 13, 2025
This stay really exceeded my expectations! From the location to the service details, it is impeccable and must be given a full score! The hotel is strategically located in the city center, a 2-minute walk to the bus station opposite, with all kinds of dining and shopping around, and it is also very convenient to take a taxi to the attractions.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Qin♛
Standard Queen Room
Stayed in Apr 2025
Family
33 review
5.0/10
Posted on May 11, 2025
I stayed at the Airong and Haiwan hotels more than a decade ago, but I didn't expect it to be so bad now. There was a strong smell of decoration when I entered the room. I thought I'd just stay there temporarily while I was away from home. The air conditioner was on for more than 20 minutes but it didn't cool down. We were all sweating from the heat. The electrician came over and poked the inside with a broom handle, and then adjusted it outside to cool it down normally. The battery of the TV remote control was dead. I sat with my back against the head of the bed playing with my phone, and the mattress slid to the end of the bed. Later I went to the bathroom and got a coaster to pad the foot of the bed to stop it from sliding. The noise was very loud, and I could hear the sound of the guests swiping the room card outside the door. The sound of talking, dragging the suitcase, closing and opening the door was even louder. The sound insulation was poor because the gap between the doors was wide. The pillows were piled up on one side and low on the other. I finally fell asleep in the middle of the night but was woken up many times by the noise outside. I was sleepy and had a headache all day today. The bathroom did not separate the dry and wet areas, there was no conditioner or razor, and the water from the shower head looked like the picture when it was turned on to the maximum. I was wondering if I could only stay in such a weird room with various problems for the price of more than 260 yuan? I don't mind it, but it's the first time I've encountered such an uncomfortable room. Tonight I booked a room for 213 yuan a night in another hotel 430 meters away from Sihai subway station (the last two pictures). There was no uncomfortable smell. The room was square, with a 1.8-meter big bed, a dry and wet separation in the bathroom, a strong shower head, razors and conditioners, bath towels in separate bags, and a washing machine and dryer. Why are your newly renovated rooms not as good as the ones more than ten years ago? Cutting corners everywhere, no more words.
Original TextTranslated by Google
6/7
Response from Property: 親愛的客人，首先，非常感謝您對我們酒店的寶貴反饋。我們深知您的體驗並不愉快，對此我們深感抱歉。您的滿意是我們工作的最大動力，而您的失望讓我們深感自責。關於您提到的裝修氣味，我們非常抱歉給您帶來了不適，我們已經立即採取了措施，對房間進行了徹底的通風和除味處理，並確保所有房間在入住前都達到舒適的標準。至於空調問題，我們理解這給您帶來了極大的不便。我們已對空調系統進行了全面檢查和維修，確保空調能夠正常高效地工作。同時，我們也對電工師傅進行了額外的培訓，確保他們能夠迅速有效地解決此類問題。電視遙控器電池耗盡、床墊滑動、隔音問題、枕頭不均勻等問題，我們已經逐一進行了整改。現在，所有房間都配備了全新的遙控器電池，床墊固定裝置已更新，隔音措施也得到了加強。此外，我們也為所有房間配備了新的枕頭，確保每位客人都能有一個舒適的睡眠體驗。關於衞生間設施，我們確實在乾濕分離、洗漱用品等方面存在不足。我們已經為所有房間配備了刮鬍刀和護髮素，並確保了花灑的水流達到預期效果。同時，我們也對房間進行了重新佈置，確保設施更加完善。我們深知您的住宿體驗對我們來説至關重要，因此我們承諾將不斷改進，確保每位客人都能享受到舒適、安靜的住宿環境。對於您在附近酒店享受到的優質服務，我們深感敬意，並會以此為鑒，努力提升我們的服務質量。再次為給您帶來的不便表示誠摯的歉意，並感謝您的理解與支持。如果您願意，我們非常希望您能給我們一個再次服務的機會，讓我們有機會證明我們的誠意和改進。祝您生活愉快！