To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(6072)
Positive reviews(5925)
Reviews with photos/video(2562)
Nice sea view(898)
Delicious breakfast(401)
Friendly front desk staff(382)
Great swimming pool(181)
Perfect for kids(156)
Close to beach(56)
Excellent afternoon tea(31)
Negative reviews(147)
诺诚
King Guest Room City View Wanghai Wing
Stayed in Dec 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on Jan 26, 2025
The location is great, close to a mountain and plenty of restaurants. The service was really good and they offered me a late checkout which was kind of them. I think the breakfast is okay, a lot of the food didn’t seem to be fresh.
Response from Property: Dear guest, thank you very much for choosing to stay at Hilton Shenzhen Shekou Nanhai and sharing your stay experience here. It is a great honor to know that you had a great time in the hotel and were satisfied with the hotel's facilities and services. The hotel is located on the west side of Shenzhen Bay, with convenient transportation and close to Hong Kong, Zhuhai and Macao. It has abundant leisure and entertainment and parent-child facilities. Whether you are a leisure or business traveler, you can find rich and modern meeting space, comfortable and pleasant accommodation options, convenient and efficient professional services, and a wide selection of delicious dishes in the hotel. Thank you again for your stay and sharing, and look forward to your stay again!
Anonymous User
King One Bedroom Sea View Suite Nanhai Wing
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 4, 2025
What a fantastic journey with family. Papa mama are happy
The sea view from our suite is sparkling and extraordinary, of course with sunrise
Teochew food restaurant is amazing
Staff are friendly
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
Anonymous User
King One Bedroom Sea View Suite Nanhai Wing
Stayed in Dec 2024
Solo travelers
29 review
4.2/5
Very Good
Posted on Jan 28, 2025
Good good good
Good good good
Good good good
Good good good
Good good good
Guest User
King Guest Room City View Wanghai Wing
Stayed in Nov 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Dec 15, 2024
Beautiful and clean hotel.
Smooth check in/ out with Aileen, who was very attentive. Breakfast buffet had a great selection from Chinese to international. Great place & great staff.
Hotel is a short walk from sea world and has great sea view rooms.
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
Anthony’s Adventures
King Accessible Room(Naihai Wing)
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Amazing location! So convenient.
*Across the street, 5 minutes from Lamborghini, Shekou Sea World. 海上世界。
**Free Shuttle, 5 minutes from Shekou Cruise Center: To Hong Kong Airport. CATHAY PACIFIC luggage and lounge complete with Checkin onsite at Shekou Cruise Center.
***Hong Kong airport Ferry tickets purchased at Hilton Concierge, all in house.
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
heng ong huat
Twin Deluxe Room Sea View Wanghai Wing
Stayed in Sep 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Hotel with great scenery.. my 2nd time in this hotel.. never disappointing.. the concierge also give good service.. always willing to help
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
Ageless
Hillside Suite Nanhai Wing
Stayed in Sep 2024
Couples
9 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Stayed 2 nights at the hotel and very impressed with the service. Hotel is very convenient, close to the shopping mall and cruise centre. Room was big and clean and the hotel service was great. Levi at the reception realised it was my birthday when we were at the reception and sent up some birthday snacks. A very good stay!
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
cwyc
Twin Deluxe Room Sea View Wanghai Wing
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jan 10, 2025
Everything is good, convenient location with gorgeous sea view
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
Guest User
Twin Deluxe Room Sea View Wanghai Wing
Stayed in Jul 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 31, 2024
customer service jenny very friendly and nice,hotel view is very nice and prepared the birthday gift is very grateful and creative.have a wonderful birthday
Thank you
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
Chenlin
King Guest Room City View Wanghai Wing
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 7, 2024
Wonderful experience this time. I have been contact to the hotel and they have a good willing to cooperate and planning with me to celebrate my anniversary and surprised my girlfriend. All staffs and people in here are so nice. Look forward to coming back next time.
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
孔山
King Premium Room Nanhai Wing
Stayed in Jul 2024
Solo travelers
29 review
4.0/5
Very Good
Posted on Aug 5, 2024
Good location, nice breakfast, dinner was ok, but the size of the curtains is wrong: how come Hilton curtains are letting the sun rays in at 5:30am? Please go to buy curtains the right length
Response from Property: Dear guest, Thank you for taking the time to share your feedback about your recent experience at our hotel. It is regretted to learn that we failed to provide a stay experience which meet your expectation. Your feedback has been shared with our team concerned immediately and we truly hope that you will give us an opportunity to demonstrate our commitment to Make it Right, please let us know more details and to improve. We sincerely hope to have a chance to restore your confidence with us and make us your home in Shenzhen.Yours sincerely,Hotel Management team
Kevin
King Guest Room City View Wanghai Wing
Stayed in Dec 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Jan 18, 2025
Reception staff during check in was very friendly and helpful. Staff at rooftop bar was also very good.
Response from Property: 尊敬的賓客,非常感謝您選擇入住深圳蛇口希爾頓南海酒店並在此分享您的入住體驗,很榮幸得知您在酒店度過了愉快的時光並對酒店的設施及服務感到滿意。酒店位於深圳灣西側,交通便捷,緊鄰港珠澳,休閑娛樂及親子設施豐富,無論休閑還是商務旅客,均可在酒店找到豐富現代的會議空間、舒適怡人的住宿選擇、便捷高效的專業服務、以及眾多精選可口的佳餚。再次感謝您的入住及分享,期待您的再次入住!
Riley
Twin Deluxe Room Nanhai Wing
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 2, 2024
We had a super nice stay here! The staff was friendly and helpful! They offered us a free room upgrade so we got the ocean view. The hotel room was clean and spacious with great amenities. In particular, we love the tv programs here. There were so many channels to choose from! Breakfast was decent with many choices. Swimming pool was nice but could be crowded during certain times.
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
Let_Eat
Twin Guest Room City View Wanghai Wing
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Jan 1, 2025
I had a fantastic stay at this hotel, which is conveniently located right next to Sea World – making it an ideal spot for easy access to the attraction. The variety of food choices nearby is impressive, offering something for every taste.
The front desk staff, especially Miki, were incredibly friendly and helpful, making the check-in process smooth and welcoming. Our room had an amazing view, and we were even able to enjoy the New Year fireworks from our window, which was a special touch.
On New Year’s Eve, the bar on the 16th floor was open to hotel guests and staff, creating a lively atmosphere as we celebrated the arrival of 2025. The mood was fantastic, and we were greeted with two complimentary glasses of wine – a nice gesture.
The breakfast buffet was another highlight. There was a wide range of options, from Chinese dishes to Western favorites, ensuring everyone could find something they liked.
Additionally, the concierge staff were very knowledgeable and provided excellent recommendations for local attractions and things to do.
Overall, this hotel provided a wonderful experience, and I highly recommend it to anyone visiting the area!
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team
ngonesun
Twin Deluxe Room Sea View Wanghai Wing
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 28, 2024
Excellent Services.
Excellent location. Close to shopping mall, bars and coastline.
Will visit again!
Response from Property: Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Ctrip community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,Hotel Management Team