Novotel Kolkata - Hotel & Residences Reviews

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your wonderful feedback! We’re thrilled to hear you had a great stay with us and that you loved our location. Whether it's business or leisure, our aim is to offer a comfortable and convenient experience for all our guests.We look forward to welcoming you back to Novotel Kolkata Hotel & Residences soon!Warm RegardsRajneesh KumarGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your experience with us. We’re pleased to know that you chose Novotel Kolkata Hotel & Residences for its trusted reputation and that your overall stay met your expectations in terms of cleanliness and comfort. It’s always our aim to ensure guests have everything they need for a seamless experience. However, I’m truly sorry to hear about the confusion at check-in regarding additional charges. This is certainly not the impression we wish to leave, and I appreciate you bringing it to our attention. Please be assured that I will personally look into the matter and reinforce our procedures to ensure clarity and transparency for all our guests.We value your feedback and hope to welcome you back for a smoother and more enjoyable experience in the future.Warm RegardsRajneesh KumarGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your detailed feedback following your recent stay with us at Novotel Kolkata Hotel & Residences. We’re delighted to know that you found our team warm and helpful, and that you appreciated the cleanliness, modern ambiance, central location, and breakfast offerings. Your kind words are truly encouraging and will be shared with the team. We also appreciate you bringing the air conditioning experience to our attention. We understand how important room temperature is for a comfortable stay and regret any inconvenience caused. Please know that we’ve noted your feedback and will review it with our engineering team to explore possible improvements while maintaining energy standards.We truly value your input and look forward to the opportunity of welcoming you back for an even more enjoyable experience in the future.Warm RegardsRajneesh KumarGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your feedback. We deeply regret the inconvenience you experienced due to the loud music during wedding events. While we strive to create memorable celebrations for our guests, it is equally important to ensure the comfort of all our visitors. our concerns have been noted, and we will review our event management practices to minimize noise disturbances and provide a restful environment for all.We truly appreciate your patience and understanding, and hope you will give us another chance to provide you with a more relaxing and enjoyable stay.Warm RegardsTeam Novotel Kolkata Hotel & Residences

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your feedback! We are thrilled to know you enjoyed the food and appreciated the lounge club access. Providing good service and a delightful dining experience is what we strive for. We look forward to welcoming you back soon! Warm RegardsTeam Novotel Kolkata Hotel & Residences

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your kind words and for choosing Novotel Kolkata Hotel & Residences for your business trip. We’re pleased to know you had a good experience and found our location convenient. It's always our aim to ensure a seamless and comfortable stay for our business travellers, and your feedback reassures us that we’re on the right track.We look forward to welcoming you back on your next visit to Kolkata.Warm RegardsRajneesh KumarGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback. We’re delighted to know that you found our location convenient for your business trip to Kolkata. At Novotel Kolkata Hotel & Residences, we strive to offer both comfort and accessibility for our corporate travellers, and it’s great to hear that our efforts resonated with your experience.We hope to have the pleasure of welcoming you back on your next visit—whether for business or leisure.Warm RegardsRajneesh KumarGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback. We're glad to know you found our location convenient. Whether you're here for business or leisure, we aim to provide easy access to both the city center and the airport for a seamless stay.We hope to welcome you back to Novotel Kolkata Hotel & Residences soon!Warm RegardsRajneesh KumarGeneral Manager

Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Warm regards Arjun Kaggallu General Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback with us. We deeply regret that your experience at Novotel Kolkata Hotel & Residences did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by cleanliness issues and the presence of bedbugs. We take matters of hygiene and guest comfort very seriously, and rest assured, we are taking immediate steps to address these concerns to ensure they do not recur. Regarding the construction nearby, we understand how disruptive it can be, and we apologize for any inconvenience it caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. We truly appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm Regards,Arjun KaggalluGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences!Best Regards,Arjun KaggalluGeneral Manager

Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback and for rating us 4.7. While I’m glad to know that you had an overall positive experience, I understand your concerns about the buffet dinner variety. We continuously strive to offer diverse and high-quality dining options that cater to all our guests' tastes. Your valuable feedback will help us enhance our offerings to better match your expectations.We hope to welcome you back soon to experience our improved spread.Warm RegardsArjun KaggalluGeneral Manager

Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Warm regards, Arjun Kaggallu General Manager