Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(1693)
Positive reviews(1664)
Reviews with photos/video(448)
Friendly front desk staff(209)
Classy environment(141)
Easy to get around(141)
Perfect for business trips(91)
Close to metro(84)
Delicious breakfast(78)
Well decorated(58)
Amazing natural light(19)
Negative reviews(29)
Lukin Eduard
Special Queen Room
Stayed in May 2025
Business traveler
2 review
9.5/10
Amazing
Posted on Jun 7, 2025
Nice hotel, good breakfast, very good service, refrigerator as service 24/7.
Response from Property: Your comments are like the stars in the sky shining brightly, warming my heart. I remember everything you said in my heart. If you are satisfied, please click five stars. I look forward to your next stay!
tamwilliam
Japanese-Style Suite (Tatami)
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 14, 2025
Very accommodating service, know we can kids and offered snacks and milk
Response from Property: Wow, seeing Baozi's five-star review, I was so excited that I held my colleague's hand, afraid that I would float into the sky~ Shanshui will never be arrogant or impatient, and will not forget its original intention. We will serve every family member who comes here with our heart, and look forward to meeting you next time~
Guest User
Standard 2-bed Room
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 9, 2025
Very friendly service. Room size is spacious, and it’s clean. Thank you.
Response from Property: 哇,看到寶子的五星好評,我激動得拉住了同事的手,生怕飄上天空~山水一定不驕不躁、不忘初心,用心服務好每一位到來的家人,期待和您下次相遇~
Guest User
Cozy Room (2 Beds)
Stayed in Dec 2024
Business traveler
20 review
10/10
Outstanding
Posted on Jan 26, 2025
Great place. Good location, a short walk to the office. I would return here, especially for the value. The breakfast is very Chinese though. Not a lot I felt comfortable eating.
Response from Property: 山水的成長之路感謝有您的鼓勵與見證,期望我們不僅僅衹是您旅途中的驛站,更像是您的好鄰居般的温暖,真真切切能讓您感受到“海內存知己,天涯若比鄰”,不再“獨鄉為異客”,山水深深知道服務品質永無止境,但無論成長有任何艱難險阻,定會”路漫漫其修遠兮,吾將上下而求索”感謝您的一路相隨相伴!
Guest User
Special Queen Room
Stayed in Jan 2025
Business traveler
9 review
9.5/10
Amazing
Posted on Feb 23, 2025
Great service and very nice pillows. Staff are very polite and accommodating
Response from Property: 淡淡的相識,慢慢的相知,一切都在不經意間。拋開世俗的客套,不帶煩惱的喧囂,相處的過程簡簡單單。山水很慶幸與您相遇,願下次帶給您更多的驚喜和感動!
Anonymous User
Queen Room With City View
Stayed in Oct 2024
Couple
10 review
10/10
Outstanding
Posted on Jan 10, 2025
Clean and nice room, but AI system doesn't understand other languages.
Response from Property: After seeing your roll call and praise, Shanshui felt happy~ It is our aim to warmly entertain every guest. Currently, only AI Xiaodu only supports Chinese language, and we will continue to contact the engineering department for language input. Thank you for accompanying me all the way, the mountains and rivers will always be waiting for you to come back!
Bing
Special Queen Room
Stayed in Jun 2024
Business traveler
23 review
9.0/10
Great
Posted on Jul 24, 2024
Very nice service. Everyone in the hotel are very nice and lovely. They even provided me free breakfast.
Response from Property: Every reply, there are thoughts in care; Every paragraph of words, there are true feelings surging; Life is not only in front of the struggle, there are poems and distant fields! Behind the hustle and bustle of the city, only hope that Shanshui S Hotel can bring you a quiet spiritual home, waiting for you to go home
b WANG
Cozy Room (2 Beds)
Stayed in Nov 2024
Business traveler
9 review
10/10
Outstanding
Posted on Dec 18, 2024
Very good. Free upgraded, pleasant experience.
Response from Property: Seeing your name and praise, Shanshui heart is happy to blossom ~ Warm hospitality to every guest is our purpose, only hope that everything we do, can make you feel satisfied, I hope you are tired in Shenzhen to rest your feet, the first thought is Shanshui S Hotel. Thanks all the way, landscape will always be waiting for you to come back!
Guest User
Special Offer Double Bed Room (Small Window, Fresh Air System, Sleep Aid Mattress, Smart Controls)
Stayed in Feb 2025
Couple
2 review
9.7/10
Amazing
Posted on Apr 27, 2025
卫生:good
环境:well
Response from Property: 山水的成長之路感謝有您的鼓勵與見證,期望我們不僅僅衹是您旅途中的驛站,更像是您的好鄰居般的温暖,真真切切能讓您感受到“海內存知己,天涯若比鄰”,不再“獨鄉為異客”,山水深深知道服務品質永無止境,但無論成長有任何艱難險阻,定會”路漫漫其修遠兮,吾將上下而求索”感謝您的一路相隨相伴!
king5472000
Deluxe Room (Double bed) (Desk)
Stayed in Apr 2024
Couple
11 review
10/10
Outstanding
Posted on May 20, 2024
good hotel
facility is very good
Response from Property: Dear guest: Hello! Thanks for your 5 out of 5 review! Every city will always have a reason for people to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, hope that Shanshui S Hotel Sakata will be the most warm and unique one in your memories! Often back to the landscape to see oh, I wish: well!
Anonymous User
Special Queen Room
Stayed in Oct 2024
Family
5 review
9.0/10
Great
Posted on Jan 26, 2025
Good ok
Response from Property: 淡淡的相識,慢慢的相知,一切都在不經意間。拋開世俗的客套,不帶煩惱的喧囂,相處的過程簡簡單單。山水很慶幸與您相遇,願下次帶給您更多的驚喜和感動!滿意請記得點五顆小星星哦
Anonymous User
Cozy Room (2 Beds)
Stayed in Aug 2024
Couple
12 review
10/10
Outstanding
Posted on Nov 5, 2024
good。
Response from Property: 每一篇回覆,都有思緒在牽掛;每一段字眼,都有真情在湧動;生活 不止有眼前的苟且,還有詩和遠方的田野!在這喧囂繁華的都市背後,衹願山水能給您帶來一片寧靜的心靈家園,等您“回家”
Guest User
Standard 2-bed Room
Stayed in Jun 2025
Couple
22 review
10/10
Outstanding
Posted on Jul 6, 2025
The service is very good. There is free sugar water in the evening. The children's supplies are complete, but there are not many washing machines. The demand is very high, and the queue is very long, so I can't wash my clothes.
Original TextTranslated by Google
Response from Property: Thank you for your encouragement and witness on Shanshui’s growth journey. We hope that we are not just a stopover on your journey, but more like the warmth of your good neighbor, allowing you to truly feel that “a bosom friend afar is a friend indeed” and no longer be “a stranger in a country alone”. Shanshui deeply knows that service quality will never end, but no matter what difficulties and obstacles there are in growth, “the road is long and arduous, and I will search up and down”. Thank you for your companionship all the way!
Guest User
Special Queen Room
Stayed in Apr 2025
Business traveler
26 review
8.5/10
Very Good
Posted on May 25, 2025
@Location: It is about 5 minutes' walk from Exit A of Beierludi Station to the hotel. The hotel is located in the city center, about 10 minutes' walk from Bantian North Station. There are many food stores, restaurants, and Max City Shopping Center. Huawei headquarters and the opposite have special restaurants. It takes about 20 minutes to walk to the popular shopping mall Bantian Vanke Shopping Center, which has many different food stores, shopping and leisure entertainment.
@Cleanliness: The room facilities are clean and hygienic, the pillows and beds are very comfortable, the bathroom has sufficient water, and the room is quiet at night.
@Service: The front desk service is polite and thoughtful, and the price-performance ratio is very high.
@Facilities: The room size is moderate, the facilities are complete, the decoration is very new, and the layout is modern. You need to take a room card to go up to the room floor in the elevator.
Original TextTranslated by Google
6/7
Response from Property: Buddha said, "It takes a thousand glances in the previous life to exchange for one encounter in this life." Shanshui wants to say, "How many encounters in this life can exchange for your love." It is our great fate to meet you at Shanshui S Hotel. We cherish the fate of meeting with every guest and will protect this hard-won fate. I hope to meet you again! Thank you again for your comments on us. I wish you a happy life!
Kaliyaojing
Special Offer Double Bed Room (Small Window, Fresh Air System, Sleep Aid Mattress, Smart Controls)
Stayed in Apr 2025
Solo traveler
96 review
9.5/10
Amazing
Posted on May 15, 2025
The surrounding area is very lively. The front desk staff are very nice and always take the initiative to ask if they need any help. The luggage cabinet in the room is not very convenient. You can't store it after putting the door, so you can only lie on the floor. The pillow types on the bedside table are quite different. The smart control doesn't seem to be able to control the TV, which is a bit strange. Breakfast is on the fourth floor. The vegetables are of good quality, and there are various drinks, but there are not many varieties.
Original TextTranslated by Google
Response from Property: 親愛的山水家人,您好!感謝您選擇我們的酒店並抽出寶貴的時間給予我們反饋。山水非常抱歉沒能給您一次完美的入住體驗。您的建議已收到並向相關部門反饋,熱情款待每一位賓客是我們的宗旨,衹願我們所做的每一件事,都能夠讓您感到滿意,希望您再在深圳累了歇歇腳的時候,腦海中第一個想到的就是山水S酒店。感恩一路隨行,山水會一直等待您再回來!