Lavande Hotel (Shenzhen Luohu port international trade metro station store) Reviews
Lavande Hotel (Shenzhen Luohu port international trade metro station store)
No. 3045-24, Xinyinzuo, Spring Wind Road, Luohu District, Shenzhen, Guangdong, 518000, ChinaSee Hotel Details
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1 night
Guest Reviews
8.1/10
2488 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.0
Amenities8.0
Service8.2
Cleanliness8.2
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All reviews(2488)
Positive reviews(2328)
Reviews with photos/video(306)
Easy to get around(183)
Friendly front desk staff(126)
Many amenities(57)
Large rooms(46)
Close to metro(44)
Delicious breakfast(39)
Perfect for business trips(29)
Tasty restaurant(7)
Negative reviews(160)
Guest User
Business 2-bed Room
Stayed in Jan 2025
Traveling with friends
39 review
8.0/10
Very Good
Posted on Feb 15, 2025
Very good but hope to see room keep up better condition.
Response from Property: 自然 亲和 真诚是小麗的服务理念~千言万语汇成一句话,感谢您茫茫酒店选择小麗,感谢您的用心发现和用心分享,自然 亲和 真诚是小麗的服务理念~欢迎再回来!
CJ
Superior Queen Room
Stayed in Nov 2023
Traveling with friends
8 review
10/10
Outstanding
Posted on Dec 7, 2023
I felt very comfy. The services were great, I had an exceptional experience. I will recommend to my friends in the future.
Response from Property: Dear guest~ After seeing your affirmation and praise, Xiaoli immediately shared her joy with other friends, and everyone is happy! Xiaoli cherishes your praise for us, and hopes that Lavande will be your journey Home in Shenzhen, I hope Lavande Hotel Shenzhen Luohu Port Guomao Metro Station Branch will become your home in Luohu, Shenzhen! Your comfort, peace of mind, and peace of mind are our biggest pursuits! We look forward to meeting you again and wish you a happy life
Anthony
Business Queen Room
Stayed in Sep 2023
Couple
6 review
3.5/10
Posted on Nov 2, 2023
Facilities are old and lobby is crap.
Reception staff knows part of the hotel is under renovation and she still arrange my room next to the it. The noise started from 0800 in the morning. I couldn''t stand it so I called the reception to change the room for me. I waited for 20min but no one came, and I have to call again. A staff finally came to show me to anither room,but just as I was grabbing my belongings, the staff disappeared nowhere. After 10min, he showed up again, but I was already pissed off.I went down to the lobby and asked for refund. Since I booked through trip com, I showed the staff the booking screen capture. She then return the phone to me on the phone call page and said she didn't know how to use the phone. I thought she mispressed and I switch back to the booking screenshot. She then gave me the phone again on the phone call page. I asked her what she exactly wants. Finally she said she wanted me to call the service centre for refund.
I was totally pissed off at that time. I' ve never seen bad service like this hotel!
Response from Property: 尊敬的客人,首先感謝您告知我們在您入住本酒店期間所遇到的問題,非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。對於您反饋的問題,酒店一定會予以重視,加強房間日常巡檢。確保為您提供安全,衞生,舒適的居住環境,我們將再接再厲做好酒店安全和服務工作。客官以後入住有任何問題可以致電前台,我們24小時有人值班為您解決問題。並督導整改。感謝客官的點評讓我們及時發現管理問題,及時糾正。期待您的再次光臨見證我們的進步。
Guest User
Elegant Queen Room
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 25, 2025
good good
Response from Property: 尊敬的賓客, 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior Queen Room
Stayed in Apr 2025
Solo traveler
7 review
9.5/10
Amazing
Posted on May 13, 2025
ok good
Response from Property: 小麗总想给您更好的。嘻嘻,您的满意将给小麗无限的动力呢!亲,应该是点一百个赞吧,小麗遵从的是自然 亲和 真诚的服务理念,您的满意就是对小麗的最大肯定!
Derekckng
Business Queen Room
Stayed in Aug 2023
Solo traveler
24 review
6.5/10
Posted on Sep 16, 2023
good good good good good good good good good good good good good
Response from Property: 謝謝您對小麗滿分的評價,前台小姐姐都很開心為您服務呢!有時一眼難忘不一定是奢華繁瑣,更會是貼近內心温暖,將平常的細節做得精緻認真便會形成大力量,我們願意當現代匆忙生活中温暖樸實的守衞者,您會來,我們會一直在。
Guest User
Superior Queen Room
Stayed in Mar 2023
Business traveler
16 review
10/10
Outstanding
Posted on Jun 7, 2023
Impeccable Service: Our dedicated and highly trained staff are committed to providing personalized and attentive service round the clock. From the moment you step foot in our hotel, you will be greeted with warm hospitality and a genuine desire to make your stay comfortable and memorable.
Luxurious Accommodations: Our elegantly designed rooms and suites are tastefully furnished with modern amenities and luxurious touches to provide you with the ultimate comfort. Enjoy plush bedding, spacious bathrooms, and stunning views that create a serene and inviting atmosphere for relaxation.
Gastronomic Delights: Indulge in a culinary journey at our exquisite restaurants, where our skilled chefs prepare an array of delectable dishes using the finest ingredients. From international cuisines to local delicacies, our diverse dining options cater to all palates and preferences.
Relaxation and Wellness: Unwind and rejuvenate at our world-class spa and wellness center, where you can indulge in a variety of revitalizing treatments and therapies. Our state-of-the-art fitness facilities are equipped with modern equipment, allowing you to maintain your exercise routine even while traveling.
Event Spaces: Whether you're planning a corporate conference or a special celebration, our versatile event spaces can accommodate your needs. From intimate boardrooms to grand ballrooms, our experienced events team will assist you in organizing a seamless and successful event.
Recreational Facilities: Dive into our sparkling swimming pool, perfect for a refreshing swim or lounging by the water with a refreshing drink in hand. We also offer a range of recreational activities, such as tennis courts, a well-equipped gym, and opportunities for outdoor adventures.
Convenient Location: Situated in a prime location, our hotel provides easy access to nearby attractions, shopping districts, and transportation hubs, allowing you to explore the city effortlessly.
Response from Property: Dear guest~ After seeing your affirmation and praise, Xiaoli immediately shared her joy with other friends, and everyone is happy! Xiaoli cherishes your praise for us, and hopes that Lavande will be your journey Home in Shenzhen, I hope Lavande Hotel Shenzhen Luohu Port Guomao Metro Station Branch will become your home in Luohu, Shenzhen! Your comfort, peace of mind, and peace of mind are our biggest pursuits! We look forward to meeting you again and wish you a happy life!
Kailong
Elegant Queen Room
Stayed in May 2023
Solo traveler
51 review
9.0/10
Great
Posted on Jun 9, 2023
Good location and service recommend staying at this hotel in Shenzhen
Response from Property: 親愛的朋友:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Guest User
Business Queen Room
Stayed in Apr 2024
Solo traveler
39 review
8.0/10
Very Good
Posted on May 6, 2024
Not bad Ok
Response from Property: 親愛的客官~看到您的肯定與好評小麗第一時間將喜悦分享給其他小夥伴啦,大家樂開花啦!您對我們的好評,小麗們分外珍惜,希望麗楓成為您旅途中的家,希望麗楓酒店·深圳羅湖口岸國貿地鐵站店成為您在深圳羅湖的家哦!您住的舒心,住的安心,住的放心就是我們最大的追求!我們期待再次與您相遇,祝您生活開心!
Joemiki2014
Business Queen Room
Stayed in Jul 2023
Solo traveler
62 review
7.0/10
Posted on Aug 27, 2023
good hotel
Response from Property: 謝謝您對小麗滿分的評價,前台小姐姐都很開心為您服務呢!有時一眼難忘不一定是奢華繁瑣,更會是貼近內心温暖,將平常的細節做得精緻認真便會形成大力量,我們願意當現代匆忙生活中温暖樸實的守衞者,您會來,我們會一直在。
Guest User
Deluxe Queen Room
Stayed in Jun 2025
Traveling with friends
39 review
10/10
Outstanding
Posted on Jul 22, 2025
I'm going to Hong Kong for a trip. The hotel is located near the Luohu Port, which is very convenient. The facilities are complete, the service is good, the hotel is clean and tidy, the stay is very comfortable, and the breakfast is delicious. I will stay here again next time I visit.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
ღXinღ
Deluxe Queen Room
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 20, 2025
I chose this hotel because I was going to Hong Kong. It is very close to the border and can be reached by foot. I was very satisfied after staying there. The room facilities are very smart, the waiters are very enthusiastic, and the room is spacious and very quiet.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again. I wish you a pleasant journey.
Xiaopeng~
Elegant Queen Room
Stayed in Jun 2025
Business traveler
38 review
10/10
Outstanding
Posted on Jul 18, 2025
I came to Shenzhen on a business trip and booked this hotel online. The transportation near the hotel is very convenient, the nearby shopping mall is also very close, there are many snacks downstairs, the hotel staff are very good and patient. I forgot to bring something and they contacted me in time. It was very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Elegant Queen Room
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 6, 2025
The hotel is well-equipped, the air conditioning is excellent, and the sanitation is very clean. It is only a few minutes' walk to the subway station, which is super convenient. The service is very good and the check-in is very fast. The lady at the front desk has a sweet smile and the breakfast is very rich with many varieties.
Original TextTranslated by Google
Response from Property: Dear guest, Dear guest, thank you very much for your kind words about our hotel. We will continue to work hard to live up to your praise. Thank you again for your positive evaluation of our hotel. We look forward to seeing you again and wish you a pleasant trip! Thank you very much for your kind words about our hotel. We will continue to work hard to live up to your praise. Thank you again for your positive evaluation of our hotel. We look forward to seeing you again and wish you a pleasant trip!
waiyip127
Deluxe Queen Room
Stayed in May 2025
Couple
6 review
10/10
Outstanding
Posted on Jul 3, 2025
The hotel was quite comfortable, and the bed was spacious enough.
It was a great value for money, and the price was affordable.
The only downside was the poor soundproofing. I could hear the karaoke upstairs and people walking by.
Original TextTranslated by Google
Response from Property: Dear guest, Dear guest, thank you very much for your kind words about our hotel. We will continue to work hard to live up to your praise. Thank you again for your positive evaluation of our hotel. We look forward to seeing you again and wish you a pleasant trip! Thank you very much for your kind words about our hotel. We will continue to work hard to live up to your praise. Thank you again for your positive evaluation of our hotel. We look forward to seeing you again and wish you a pleasant trip!