Heping East Road, Longhua District, Shenzhen, Guangdong, 518109, ChinaView Hotel Details
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New Plum Garden Seasons Hotel Guest Reviews
4.2/5
569 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(569)
Positive reviews(530)
Reviews with photos/video(115)
Easy to get around(61)
Friendly front desk staff(51)
Close to metro(40)
Delicious breakfast(21)
Convenient parking(17)
Perfect for business trips(14)
Stayed multiple times(8)
Delicious buffet(4)
Negative reviews(38)
ThomasW
City-view Queen Room
Stayed in May 2024
Couples
5 review
4.0/5
Very Good
Posted on Jun 26, 2024
A bit old style. But good for budget tour.
Response from Property: 親愛的小主您好,首先謝謝您對新兒的點贊與支持,感謝您很用心的評價,在咱們新梅園四季酒店,我們信奉客人是極致服務,希望您未來的旅程,都由我們小新陪您度過。我們位於4號線清湖地鐵B出口50米,交通非常便利,店內配套大型免費停車場,新兒期待下次與您的再次相遇呦。
Guest User
Garden-view Twin Room
Stayed in Nov 2024
Business travelers
4 review
3.2/5
Posted on Dec 20, 2024
The temperature in Shenzhen in winter is 9 to 15 degrees. There is no heating in the room but it is still cold. The room is old and has not been renovated. I stayed there 20 years ago and nothing has changed. The room is large, the bed is very hard, and the ceiling of the room is moldy. The location is very OK, Qinghu subway exit. But there shouldn’t be a next time
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing Xinmeiyuan Four Seasons Hotel! We sincerely apologize for not being satisfied with your stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! I hope Xinmeiyuan Four Seasons Hotel can become your home in Shenzhen! We sincerely look forward to your visit again! Thanks! ^_^
Guest User
Business Double Room
Stayed in Dec 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Linlin's service is very enthusiastic. The location of the hotel is also easy to find. The transportation is convenient. The subway station is right at the door. There are many things to eat and play. The room environment and facilities are OK. I have stayed here several times on business trips.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Guest User
Garden-view Twin Room
Stayed in Nov 2023
Business travelers
3 review
4.5/5
Great
Posted on Mar 25, 2024
Although this hotel has been in use for many years and its facilities are old, it is very clean and tidy. Because of its warm service and convenient transportation (near Qinghu subway station), I stay in this hotel every time I come to Shenzhen on business.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Lawvicky
Garden-view Twin Room
Stayed in Nov 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Jan 4, 2024
The price is reasonable, the hotel is very close to the subway station, and the kids are only 5 minutes away. Breakfast is simple, but it has a lot of choices. Children can purchase breakfast at half price, which is convenient and cheap.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at New Plum Garden Four Seasons Hotel. I was stunned when I saw your thoughtful evaluation! New Plum Garden Four Seasons Hotel is a young and energetic hotel. It shows its unique charm to guests with its simple style and warm and considerate service. The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious! Home is a sheltered harbor, a warm nest, and a warm corner. Home is where love is. The hotel has always hoped to use its own caring and warm heart to become the home away from home in your heart, and look forward to your next return home! I wish you a happy life.
Guest User
Executive Twin Room
Stayed in Mar 2024
Business travelers
5 review
4.0/5
Very Good
Posted on May 3, 2024
Very cost-effective! I booked two days for the customer, and he later thought the cost-effectiveness was good, so he renewed for another two days. Thank you!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Anonymous User
Executive Twin Room
Stayed in Sep 2023
Business travelers
47 review
5.0/5
Outstanding
Posted on Nov 5, 2023
An old hotel.. It provides food, accommodation and foot bathing. The transportation is very convenient. The subway station is right at the door. You can walk there.. The decoration of the room is a bit old. It is still okay to improve it.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at the New Plum Garden Four Seasons Hotel. The New Plum Garden Four Seasons Hotel is a hotel that integrates catering, conference services and accommodation. Thank you very much for sharing your stay experience with us. We also know that service is endless. We still have more knowledge to learn on the road of humanized professional service. At the same time, our management attaches great importance to the experience and comfort of guests. We thank you for your support for our work. During your stay, you can call the front desk 24 hours a day and you can adjust it at any time. Xiaoxin is happy to serve you. Xiaoxin will continue to work hard and be ready at all times, waiting for you to come back at any time! I wish you a happy life.
Dijiaye
Garden-view Twin Room
Stayed in Sep 2023
Business travelers
1 review
1.0/5
Posted on Oct 13, 2023
The lighting is too dim, the mirror is facing the bed, the facilities are old, and there is no upgraded service.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing New Plum Garden Four Seasons Hotel! We are deeply sorry that you were not satisfied with your stay this time. We hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do a good job in every service link and live up to your high expectations of the hotel! We hope that New Plum Garden Four Seasons Hotel can become your home in Shenzhen! We sincerely look forward to your visit again! Thank you! ^_^
Guest User
Executive Twin Room
Stayed in Feb 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Very good, good facilities, Huang Qiuxiang at the front desk checked in quickly and provided good service
Original TextTranslated by Google
Response from Property: Dear guest, hello! As a front desk staff, it is our honor to see your good comments. We are glad that you are satisfied and look forward to your coming again! Many times, all we want is a positive look and an understanding heart. However, when we communicate through the Internet, your five-point good comments and a simple satisfaction make us feel excited and motivated. Thank you again for your choice!
Guest User
Executive Twin Room
Stayed in Feb 2024
Family
13 review
4.7/5
Amazing
Posted on Apr 2, 2024
The location is convenient, right next to Qinghu Subway Station, and there is a light rail nearby, making travel very convenient. The room is large enough for a family to stay comfortably, but there are not many facilities.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at the New Plum Garden Four Seasons Hotel. The New Plum Garden Four Seasons Hotel is a hotel that integrates catering, conference services and accommodation. Thank you very much for sharing your stay experience with us. We also know that service is endless. We still have more knowledge to learn on the road of humanized professional service. At the same time, our management attaches great importance to the experience and comfort of guests. We thank you for your support for our work. During your stay, you can call the front desk 24 hours a day and you can adjust it at any time. Xiaoxin is happy to serve you. Xiaoxin will continue to work hard and be ready at all times, waiting for you to come back at any time! I wish you a happy life.
Bihui
Deluxe Twin Room
Stayed in Feb 2024
Family
2 review
4.5/5
Great
Posted on Mar 31, 2024
Close to subway station and bus station.
The front desk staff is kind, courteous, and eager to help. The housekeeping staff have a positive attitude, and the parking lot security guards are helpful.
Although the equipment is slightly older, the staff in various departments of the hotel make guests feel at home.
Original TextTranslated by Google
Response from Property: Dear little master, first of all, thank you for your praise and support for Xin'er. Thank you for your careful evaluation. At our Xinmeiyuan Four Seasons Hotel, we believe that guests are the ultimate service. I hope that you will be accompanied by our Xiaoxin in your future journey. We are located 50 meters away from Exit B of Qinghu Subway Line 4. The transportation is very convenient. There is a large free parking lot in the store. Xin'er looks forward to meeting you again next time.
Guest User
City-view Queen Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 2, 2024
The hotel has a good location, a good living environment, complete living facilities, cleaning staff cleans every day, the room is clean and bright, the price is reasonable, the service staff has a very good attitude, and they always try their best to meet the reasonable requirements of the guests. It is a very good hotel and will give priority to staying next time! At the same time, thank the hotel staff for their excellent service!
Original TextTranslated by Google
Response from Property: Dear little master, first of all, thank you for your praise and support for Xin'er. Thank you for your careful evaluation. At our Xinmeiyuan Four Seasons Hotel, we believe that guests are the ultimate service. I hope that you will be accompanied by our Xiaoxin in your future journey. We are located 50 meters from Exit B of Qinghu Subway Line 4. The transportation is very convenient. There is a large free parking lot in the store. Xin'er looks forward to meeting you again next time.
Anonymous User
Deluxe Twin Room
Stayed in Feb 2024
Other
22 review
2.2/5
Posted on Mar 31, 2024
This is the worst hotel I have ever stayed in, the environment and facilities are poor......
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing New Plum Garden Four Seasons Hotel! We are deeply sorry that you were not satisfied with your stay this time. We hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do a good job in every service link and live up to your high expectations of the hotel! We hope that New Plum Garden Four Seasons Hotel can become your home in Shenzhen! We sincerely look forward to your visit again! Thank you! ^_^
Guest User
Executive Queen Room
Stayed in Jun 2023
Business travelers
3 review
1.0/5
Posted on Jul 24, 2023
Came to Shenzhen on a business trip to meet up with friends. After having snacks at the hotel at noon, I booked an hourly room to rest and wait for the high-speed train. When checking in, the front desk had a sour face. Checking in to the hourly room for 3 hours, check in at 1:00 and check out at 4:00. It was not even 3:40 when they called to urge me. As soon as I answered the phone, they said in a stiff tone, "Check-out time is up." I was also a guest staying in your hotel before I checked out, and I also understood the hotel's check-out reminder. I also said hello when I answered the phone. Can't you even say a name? At 3:50, the cleaning staff came to knock on the door and urged me to leave. When checking out, he was still arrogant. You are awesome, you are amazing👍
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing New Plum Garden Four Seasons Hotel! We are deeply sorry that you were not satisfied with your stay this time. We hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do a good job in every service link and live up to your high expectations of the hotel! We hope that New Plum Garden Four Seasons Hotel can become your home in Shenzhen! We sincerely look forward to your visit again! Thank you! ^_^
Guest User
City-view Queen Room
Stayed in Nov 2023
Booked for others
2 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The hotel is clean and hygienic. It is a very nice hotel. It is next to the subway entrance. It is just outside the subway entrance. It is on Line 4 and it is very convenient to go to the North Station. A comfortable accommodation experience.
Original TextTranslated by Google
Response from Property: Dear little master, first of all, thank you for your praise and support for Xin'er. Thank you for your careful evaluation. At our Xinmeiyuan Four Seasons Hotel, we believe that guests are the ultimate service. I hope that you will be accompanied by our Xiaoxin in your future journey. We are located 50 meters away from Exit B of Qinghu Subway Line 4. The transportation is very convenient. There is a large free parking lot in the store. Xin'er looks forward to meeting you again next time.