Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station) Reviews
Vienna Hotel (Shenzhen Henggang & Tangkeng Metro Station)
Complex Building of Cuihu Mountain Villa, Longgang District, Shenzhen, Guangdong, 518115, ChinaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Very Good
887 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.2
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All reviews(887)
Positive reviews(861)
Reviews with photos/video(84)
Easy to get around(77)
Friendly front desk staff(75)
Classy environment(56)
Perfect for business trips(53)
Convenient parking(40)
Close to metro(35)
Well designed(15)
Tasty food(12)
Negative reviews(26)
Muhammad Abdulsalam
Audio-Visual Double Bed Room (Private Cinema + Surround Sound)
Stayed in Apr 2024
Family
1 review
9.5/10
Amazing
Posted on May 14, 2024
The service was awesome 🤩👏
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior Queen Room
Stayed in Jul 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Aug 18, 2024
Perfect counter services 👏👏👍. Thanks a lot especially Ms 張
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey
RAKESH KUMAR CHAUHAN
Superior Queen Room
Stayed in Oct 2023
Business traveler
3 review
10/10
Outstanding
Posted on Nov 6, 2023
Excellent Customer support, everything is available surrounding it
Response from Property: 感謝您對我們酒店的認可,歡迎您再次回家。
Guest User
Deluxe Queen Room
Stayed in May 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jun 28, 2025
The room is spacious, bright and clean. The location is convenient and the surrounding facilities are complete. I was originally worried about not bringing toiletries, but when I saw that the hotel was using retail products on the market, my worries were immediately resolved. In particular, the brackets used to fix the products could not be opened, which made me feel more at ease. I will give priority to staying here in the future!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support of Vienna Hotel Tangkeng Subway Station. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 28, 2025
The hotel is located close to the subway, which is very convenient for traveling. There is also a restaurant on the first floor. The hotel service is also very good.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your comments and good suggestions. Our hotel has 3 seconds of quick heating, stable water pressure, clean bath products, unique drainage system and high-quality bath products. We hope that you will put aside your fatigue and leave a happy mood during the bathing process. We sincerely look forward to your next visit and let us bring you a different surprise.
Guest User
Superior Queen Room
Stayed in Apr 2025
Couple
5 review
10/10
Outstanding
Posted on May 10, 2025
The front desk was very welcoming
Original TextTranslated by Google
Response from Property: 尊敬的住客,您好!感謝您抽出寶貴時間對維也納酒店翠湖山莊店進行誠摯的點評。入住零等待,寄存服務,叫車叫早服務等,我們致力讓您在住店全程有最好的體驗。再次感謝您對維也納酒店翠湖山莊店的厚愛,我們期待您的再次光臨!
Anonymous User
Deluxe Queen Room
Stayed in Dec 2024
Other
3 review
2.0/10
Posted on Jan 3, 2025
Rubbish, taking so long to issue an invoice.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our branch and sharing your stay experience! Thank you for your valuable comments. We have reported your questions to the relevant departments. It is the responsibility of all branch staff to provide warm and thoughtful service to every guest staying in the hotel. We sincerely look forward to your visit again!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Business traveler
45 review
4.0/10
Posted on May 3, 2024
I stayed here for two days in a row, and I rushed to eat breakfast every morning. There were really not many ingredients, and 10 people ate breakfast for 5 people. Many people sat and waited for the waiter to serve breakfast.
Original TextTranslated by Google
Response from Property: Thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable comments are very important to us, and we will inform the relevant departments of your comments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
-anyixin-
Superior Queen Room
Stayed in Feb 2024
Other
17 review
4.0/10
Posted on Mar 30, 2024
Although the wet and dry areas are separated, there is only a curtain between the shower and the bed, which can be opened at the head of the bed. It's outrageous.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Rendaozhongyuan
Superior Queen Room
Stayed in Jun 2023
Business traveler
40 review
6.5/10
Posted on Jul 3, 2023
The environment, sanitation, and supporting facilities are acceptable, just let me add 20 yuan to change to a better room, because it depends on a subway line, it was so noisy that I didn't sleep well all night, hey!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing. I am sorry for the inconvenience caused to you. Some room types in the hotel may be relatively noisy near the road. You can choose other room types to experience next time. At the same time, we will work hard Complete other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !
Sharonbaobao
Audio-Visual Double Bed Room (Private Cinema + Surround Sound)
Stayed in May 2023
Business traveler
6 review
8.5/10
Very Good
Posted on Jun 7, 2023
The guy at the front desk and the lobby manager knew about my lumbar spine problem when I checked in. They gave me a free upgrade and gave me a pleasant check-in experience
What needs to be mentioned is the hotel breakfast. There are few varieties and poor quality. The steamed buns are all steamed and there is only one kind of fried pork slices. It is too difficult to choose
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Vienna Hotel Tangkeng Subway Station, and for giving us a good review of our service quality. We will feed back your breakfast questions to the breakfast department. We will work hard to improve in the future and strive to get your full score. The hotel is adjacent to Henggang Commercial Center District, Tianhong Shopping Center, eating, drinking and entertainment theaters, everything is available. I look forward to your visit again and wish you a happy life!
Guest User
2-bed Room With Lake View
Stayed in Feb 2023
Business traveler
1 review
6.0/10
Posted on Apr 1, 2023
The front desk service of the hotel is okay, but the room smells bad. The quilt and pillows on the bed are very old and wet. It feels like they haven't been replaced for many years, or they haven't been washed and dried. It's uncomfortable to cover them all night. Sleep well, it's really not like the bedding in Vienna. I originally needed to stay for two nights, but after staying for one night, I immediately checked out and changed places.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. The recent rainy weather in Shenzhen is indeed quite humid. Your valuable opinion is very important to us. If you come here next time, you hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Queen Room
Stayed in Jan 2023
Other
6 review
5.5/10
Posted on Feb 21, 2023
The service attitude is very good,
But the hotel facilities are indeed a bit old. It looks so good on the outside, but in fact, the inside is very old, and the elevator is also very old.
The sound insulation effect is average, and you can hear the business talking next door
It is said that it is for the exam, and they asked to arrange a quiet room, but the result is still facing the road. It is not recommended for people with light sleep
The facilities inside are also very old, I feel that the auntie didn't clean it very well
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and sharing, and I am sorry for the inconvenience caused to you; the hotel is currently being renovated and upgraded, and I hope you will have the opportunity to try our rooms in different formats, which will definitely give you a different stay experience! Regarding room sanitation, the cleaning department of the hotel has strengthened its management, and we will also strive to improve other service details. I hope to bring you a brand-new staying experience next time. I sincerely look forward to your continued support of Tangkeng Vienna Hotel. The hotel team is looking forward to your stay again! !