Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.9
Service9.1
Cleanliness8.9
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All reviews(577)
Positive reviews(552)
Reviews with photos/video(203)
Easy to get around(81)
Large rooms(53)
Friendly front desk staff(46)
Close to metro(44)
Perfect for business trips(31)
Comfortable bed(21)
Convenient for shopping(21)
Good audiovisual experience(18)
Negative reviews(25)
helloyoyo
Light Luxury Queen Room
Stayed in Jul 2024
Traveling with friends
49 review
5.0/10
Posted on Sep 25, 2024
I think the hotel have most think to be change, hope I will come back soon
Response from Property: 感謝評論,確確實實看不懂意思啊,不管怎麼樣,我們一定把服務衞生提升上去,祝工作順利
Guest User
Double Bed Room With Large Screen Cinema Projection (Tencent Membership + Washing Machine + Zero-Pressure Mattress)
Stayed in Feb 2025
Business traveler
22 review
10/10
Outstanding
Posted on Mar 10, 2025
The transportation is very convenient, just a few minutes' walk from the exit of Tianbei subway station! The service is very attentive and considerate, and the overall environment is good. The lobby corridor is also light luxury and bright. The room is equipped with a washing machine and liquid laundry detergent. Hygienic and clean. The check-in experience is OK.
Highly cost-effective.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your good comments! Your satisfaction is our greatest motivation, and we will continue to work hard to provide you with better services. Looking forward to your visit again and wish you a happy life!
Guest User
Twin Room With Large Screen Cinema Projection (Tencent Membership + Washing Machine + Zero-Pressure Mattress)
Stayed in Jan 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Feb 24, 2025
This time I came to Shuibei, Shenzhen for travel and business, and I really found a treasure hotel! The apartment hotel we chose is very cost-effective and affordable, which is a blessing for all frugal people. The rooms are clean and tidy, with complete facilities, and it is very comfortable to live in. The most surprising thing is that there is a super large screen in the room. When I return to the hotel at night, I can lie comfortably on the sofa and watch movies. It is really a pleasure. Moreover, the hotel is in a great location with convenient transportation. It is close to various jewelry markets in Shuibei and can be reached on foot. The service attitude of the front desk staff is also very good, enthusiastic and considerate, and the stay experience is great! I will stay here again next time I come to Shenzhen!
Original TextTranslated by Google
6/9
Response from Property: Dear guest, I am very happy to receive your great praise! We will continue to maintain high-quality service and a good environment to leave you with wonderful memories for every stay and allow more guests to have a comfortable experience.
Guest User
Double Bed Room With Large Screen Cinema Projection (Tencent Membership + Washing Machine + Zero-Pressure Mattress)
Stayed in Jan 2025
Business traveler
1 review
10/10
Outstanding
Posted on Feb 22, 2025
The room is spacious and bright, the pillows are comfortable, it is convenient for travel, shopping and restaurants, the front desk service is enthusiastic, the hotel is clean and the price is cheap. The front desk cleans the elevator door early in the morning. It is worth staying here.
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to receive your praise! We will continue to maintain high-quality service and a good environment to leave you with wonderful memories every time you stay. Welcome to come again next time.
Guest User
Light Luxury Queen Room
Stayed in Nov 2024
Solo traveler
2 review
9.5/10
Amazing
Posted on Dec 5, 2024
The hotel is in a convenient location. The rooms are spacious and comfortable, clean and hygienic. I will visit again next time
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to receive your compliment! We will continue to maintain high-quality service and a good environment to leave you with good memories every time you stay. We welcome you to come back next time
Guest User
Light Luxury Queen Room
Stayed in Oct 2024
Traveling with friends
35 review
7.5/10
Posted on Dec 1, 2024
The hotel's location is convenient and not difficult to find.
There are many small shops and restaurants nearby, and I especially like the Lawson convenience store nearby, which is convenient for buying snacks.
Hygiene is average, the toilet garbage is not cleaned!
Original TextTranslated by Google
Response from Property: Dear, thank you for choosing our hotel and sharing your experience. We deeply regret that we could not live up to your five-star rating. We are already working hard to improve our shortcomings! I hope I can bring you a better stay experience next time and look forward to your next stay.
Guest User
Light Luxury Queen Room
Stayed in Oct 2024
Couple
8 review
10/10
Outstanding
Posted on Nov 26, 2024
Facilities: The hotel is well designed and beautiful
Clean and tidy, with Tencent membership, the online drama is about Yongye Galaxy, the service is also good, and the price/performance ratio is very high
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to receive your compliment! We will continue to maintain high-quality service and a good environment to leave you with good memories every time you stay. We welcome you to come back next time
Guest User
Light Luxury Queen Room
Stayed in Oct 2024
Other
5 review
10/10
Outstanding
Posted on Nov 9, 2024
The boss is nice and provides free upgrades. If there is any problem, he can deal with it in time. The room is also clean. It’s great to eat late-night snacks and watch movies at night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our apartment and for your favorable comments on our apartment. We will work harder to do better and live up to your favorable comments. We look forward to your visit again and wish you a happy life!
Guest User
Light Luxury Queen Room
Stayed in Oct 2024
Business traveler
1 review
10/10
Outstanding
Posted on Nov 7, 2024
The price is cheap, cost-effective, the environment is good, the front desk service attitude is good, the facilities are complete, and travel is convenient. The mattress and pillows in the apartment are moderately soft and comfortable. The room is equipped with a washing machine, which also provides convenience for business trips.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay in our apartment and for your positive comments on our apartment. We will work harder to do better and live up to your praise. We look forward to your visit again and wish you a happy life!
connieying
Double Bed Room With Large Screen Cinema Projection (Tencent Membership + Washing Machine + Zero-Pressure Mattress)
Stayed in Oct 2024
Family
25 review
10/10
Outstanding
Posted on Nov 7, 2024
The location is very good, right next to the Vienna Hotel Building. There are many restaurants, supermarkets, and late night snack stalls nearby. It is also convenient to eat. It is close to the subway station. The hotel front desk is also very friendly and tries its best to meet the needs of guests. The hygiene is good and the beds are comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our apartment and for your favorable comments on our apartment. We will work harder to do better and live up to your favorable comments. We look forward to your visit again and wish you a happy life!
YYLWC
Light Luxury Queen Room
Stayed in Sep 2024
Couple
32 review
8.0/10
Very Good
Posted on Oct 28, 2024
Overall hygiene of the room
It takes 6-7 minutes to walk from Exit E of Tianbei Station.
The entrance is a bit hidden (walk in from Green Arrow Mouth)
Shower space is a bit small
The quality is reasonable considering the room price of more than $200 on a Saturday
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our apartment and for your recognition of our apartment. We will work harder to do better and live up to your evaluation. We look forward to your visit again and wish you a happy life!
DebbyYYLo
Light Luxury Queen Room
Stayed in Sep 2024
Family
43 review
8.0/10
Very Good
Posted on Oct 27, 2024
The hotel does not have an orthodox sign very difficult to find, need to call and contact the attendant to find the correct location of the hotel, the location was next to the Vienna Hotel, there is a small light sign, very easy to overlook.
The hotel attendant was very patient, friendly attitude, because I booked the room is no window, because the room has a broken lamp can not be repaired, causing the room is very dark, the attendant provided me with two table lamps, enhanced illumination, commendable, to rent reviews Very good value!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your feedback. We have been improving some areas that were not considered well in the early decoration. In terms of service, we have also been working hard to make every customer feel at home.
Guest User
Double Bed Room With Large Screen Cinema Projection (Tencent Membership + Washing Machine + Zero-Pressure Mattress)
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 20, 2025
A colleague recommended this hotel to me. It is cost-effective, the room is fully equipped with toiletries, it is convenient to go downstairs to eat, and the mattress and pillow are very comfortable. The front desk service is warm and thoughtful. If there is any problem, they can help solve it in the first time. It is worth recommending and I will come again.
Original TextTranslated by Google
Response from Property: Dear guests, your satisfaction is our unremitting goal. Thank you for your recognition of our services. Your encouragement will motivate us to continue to improve and surpass ourselves. May our hotel become a warm harbor for you during your journey and look forward to your return.
Guest User
Light Luxury Queen Room
Stayed in Mar 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Apr 11, 2025
Convenient transportation, high cost performance, warm service, clean and hygienic, recommended to stay
Original TextTranslated by Google
Response from Property: Dear guests, your satisfaction is our unremitting goal. Thank you for your recognition of our services. Your encouragement will motivate us to continue to improve and surpass ourselves. May our hotel become a warm harbor for you during your journey and look forward to your return.
JBH_
Double Bed Room With Large Screen Cinema Projection (Tencent Membership + Washing Machine + Zero-Pressure Mattress)
Stayed in Feb 2025
Business traveler
9 review
8.5/10
Very Good
Posted on Apr 13, 2025
Very cost-effective and good service. When I'm on a business trip and am out all day, this price in this area and the convenience of being near the street is enough.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your recognition and praise of our hotel! We are honored and encouraged to know that you praised our high cost-effectiveness, considerate service and convenient travel! At the same time, we are also very concerned about your 4.2-point evaluation. There must be some shortcomings that have not met your expectations. We sincerely hope that you can share more detailed suggestions through private messages or calls to customer service to help us make precise improvements. Your feedback is the driving force of our progress. We look forward to winning your higher recognition with more perfect performance next time! May every day be filled with beauty!