Z-Club Hotel(Tanglang Subway Station Branch) Reviews

Response from Property: Dear Guest: Thank you very much for your stay and appreciation! Enthusiasm is the purpose of our customer service, we will treat every guest with sincerity, sincerity, heart and love; We look forward to welcoming you to choose our hotel again for both business and travel! Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Subway Station Branch) is located in Hongji Langyu, Nanshan District, Shenzhen, only 5 minutes' walk to Tanglang Station Metro Exit C, passing through Luohu District, Longgang District, Longhua District, Nanshan District, Bao'an District. It can directly reach Shenzhen North Railway Station, Shenzhen Railway Station and Qianhai Bay and other transportation hubs. Next to the hotel is Baoneng Global Hui and Tanglang City two large supermarkets, eating, drinking and playing one-stop everything, 24-hour electric hot water in the room uninterrupted, providing washing machines, hair dryers, toiletries, bath towels, slippers, etc. Good luck every day!

Response from Property: Hello! Thank you very much for your stay and appreciation! We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests, and we are also honored to provide you with the best quality service. Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Subway Station Branch) is located in Nanshan District, Shenzhen, Hongji Langyu, only 5 minutes' walk to Tanglang Station Metro Exit C, next to the hotel is Baoneng Global Hui and Tanglang City two large supermarkets, eating, drinking and playing one-stop everything, Xili as a Shenzhen garden, the surrounding air is fresh, only 20 minutes by car from Tanglang Mountain Park, 24-hour electric hot water in the room is uninterrupted, providing washing machines, hair dryers, toiletries, bath towels, slippers, etc., There is also 24-hour butler service, looking forward to your next stay

Response from Property: 尊敬的顧客:您好!非常感謝您的入住與讚賞!很高興能為您帶來美好的住宿時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位顧客享有賓至如歸的入住感受，熱切期待您的再次光臨!祝生活愉快！

Response from Property: Dear guest: Thank you very much for your stay and appreciation! We are honored to provide you with the highest quality service [high cost performance, convenient transportation]. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests. Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Metro Station Branch) is located in Hongjilang Apartment, Nanshan District, Shenzhen. It only takes 5 minutes to walk to Tanglang Station Metro Exit C. Next to the hotel are two large supermarkets, Baoneng Global Mall and Tanglang City. You can find everything you need for food, drink and entertainment. As a Shenzhen garden, Xili is surrounded by fresh air. It is only a 20-minute drive from Tanglangshan Park. There is 24-hour electric hot water in the room, and a washing machine, hair dryer, toiletries, bath towels, slippers, etc. are provided. There is also 24-hour attentive butler service. We look forward to your next stay~

Response from Property: Hello! Thank you very much for your stay and appreciation! We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Metro Station Branch) is located in Hongjilang Apartment, Nanshan District, Shenzhen. It only takes 5 minutes to walk to Tanglang Station Metro Exit C. Next to the hotel are two large supermarkets, Baoneng Global Mall and Tanglang City. You can find everything you need for food, drink and entertainment. As a Shenzhen garden, Xili is surrounded by fresh air. It is only a 20-minute drive from Tanglangshan Park. There is 24-hour electric hot water in the room, and a washing machine, hair dryer, toiletries, bath towels, slippers, etc. are provided. There is also 24-hour attentive butler service. We look forward to your next stay.

Response from Property: Hello! Thank you very much for your stay and appreciation! We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Metro Station Branch) is located in Hongjilang Apartment, Nanshan District, Shenzhen. It only takes 5 minutes to walk to Tanglang Station Metro Exit C. Next to the hotel are two large supermarkets, Baoneng Global Mall and Tanglang City. You can find everything you need for food, drink and entertainment. As a Shenzhen garden, Xili is surrounded by fresh air. It is only a 20-minute drive from Tanglangshan Park. There is 24-hour electric hot water in the room, and a washing machine, hair dryer, toiletries, bath towels, slippers, etc. are provided. There is also 24-hour attentive butler service. We look forward to your next stay.

Response from Property: Dear guest: Hello! After seeing your negative review, we feel full of guilt and uneasiness. We are very sorry for bringing you a bad stay experience. First of all, I would like to tell you that our location is located in Hongjilang Apartment. The house is equipped with a washing machine and a kitchen. According to the facilities, it belongs to the category of serviced apartments. This has caused misunderstanding to you. It is because we did not convey the information in advance and did not convey our information properly. We failed in our duty to clearly introduce the characteristics and surrounding conditions of the hotel. The house is close to the subway. We originally wanted to provide customers with convenient travel, but we did not expect that it became the source of noise that bothered you and prevented you from sleeping well. I am really sorry. Regarding the parking garage, the parking garage on the second floor below is currently not open. Generally, you can park on the first floor below. The space on this floor has been optimized. We are very sorry for causing you a frustrating and inconvenient parking experience. We have started to work on it. Negotiate with the property management company and strive to optimize the layout and add guidance signs as soon as possible so that subsequent guests will no longer have this problem. We apologize. If you have any travel plans next time, please contact us. We will wholeheartedly provide you with considerate service to make up for this regret. I believe you will see the change in our intentions. Thank you again for your review and I wish you a happy journey in the future! Z-Club Hotel customer service team

Response from Property: Hello, we are very sorry to have brought you a bad experience during your stay. We are deeply sorry for this. Regarding pricing, you can take a look at the overall pricing of surrounding properties, because we price based on inventory. It is recommended that you book in advance. There are full discounts for early booking. Regarding the shower room problem you reported, we immediately conducted an inspection in all houses. Because our room is separated from dry and wet rooms, and is partitioned by a glass door, the door needs to be closed tightly. The water pressure is high and there are gaps if the door is closed. Water will seep through the gap when taking a shower; in addition, during the stay, we will communicate with the guests whether they encounter any problems during their stay. The service is 24 hours a day and is online at any time. Any problems can be solved immediately. We attach great importance to every customer's check-in experience. We attach great importance to every detail you mentioned. Your satisfaction is the driving force of our efforts. If you need to check in next time, you can contact us directly. Please give us a opportunity to make up for it; finally, thank you very much for your recognition of our service. Although it is just a small detail, we have also noticed that your recognition of our service is newly opened this year. This house is a new building in 2024. , the house is fully decorated and delivered, so there will be new owners who will bring in furniture sporadically. In order to protect the floor, a protective film has been laid. Please rest assured that the house will be occupied from the beginning of 2024. The overall quality and safety of the room can be guaranteed. of. Thank you again for your stay and welcome you back next time!

Response from Property: Hello! Thank you very much for your stay and appreciation! We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Metro Station Branch) is located in Hongjilang Apartment, Nanshan District, Shenzhen. It only takes 5 minutes to walk to Tanglang Station Metro Exit C. Next to the hotel are two large supermarkets, Baoneng Global Mall and Tanglang City. You can find everything you need for food, drink and entertainment. As a Shenzhen garden, Xili is surrounded by fresh air. It is only a 20-minute drive from Tanglangshan Park. The room has 24-hour electric hot water and a washing machine, hair dryer, toiletries, bath towels, slippers, etc. are provided. There is also 24-hour attentive butler service. We look forward to your next stay.

Response from Property: Thank you for your follow-up review. After seeing your comment, we began to self-examine and reflect. Although it was a bit regretful in the end, we really thank you for your stay and your recognition of our actual status. We respect the irrevocability of your comments. It's actually clear, but thank you for your second comment on us and giving us the opportunity and explanation. Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Metro Station Store) is located in Hongjilang Apartment, Nanshan District, Shenzhen. It only takes 5 minutes to walk to Tanglang Station Metro Exit C, passing through Luohu District, Longgang District, Longhua District, Nanshan District, and Baoan District. It has direct access to transportation hubs such as Shenzhen North Railway Station, Shenzhen Railway Station and Qianhaiwan Bay. Next to the hotel are two large supermarkets, Baoneng Global Mall and Tanglang City, where you can find everything you need for food, drink, entertainment, and 24-hour electric hot water in the room. Washing machines, hair dryers, toiletries, bath towels, slippers, etc. are provided. Thank you again for your feedback and wish you a good mood every day!

Response from Property: Dear guest: Thank you very much for your stay and appreciation! Enthusiasm is the purpose of our customer service. We will treat every guest with sincerity, sincerity, heart and love; we look forward to you choosing our hotel again whether you are on a business trip or traveling! Shenzhen Southern University of Science and Technology ZCLUBHOTEL (Tanglang Metro Station Store) is located in Hongjilang Apartment, Nanshan District, Shenzhen. It only takes 5 minutes to walk to Tanglang Station Metro Exit C, passing through Luohu District, Longgang District, Longhua District, Nanshan District, and Baoan District. It has direct access to transportation hubs such as Shenzhen North Railway Station, Shenzhen Railway Station and Qianhaiwan Bay. Next to the hotel are two large supermarkets, Baoneng Global Mall and Tanglang City, where you can find everything you need for food, drink, entertainment, and 24-hour electric hot water in the room. Washing machines, hair dryers, toiletries, bath towels, slippers, etc. are provided. I wish you a good mood every day!

Response from Property: 尊敬的客人，您好！非常感謝您如此詳細的好評！我們非常高興聽到您對房間設施、衞生條件以及地理位置的認可。房間配備陽台、洗衣機和廚房設施，確實是為方便客人長期居住而設計的，很高興這些設施能滿足您的需求。酒店靠近南科大和地鐵站的位置確實為出行提供了極大的便利，尤其是您提到離深圳北站和機場都很近，這讓我們倍感欣慰。同時，管家服務的周到和早餐券的安排也讓我們很開心能為您的旅程增添一份舒適與便利。您的認可是我們前進的動力，期待您的再次光臨！如果有任何需求或建議，請隨時聯繫我們，我們將竭誠為您服務！祝您生活愉快，期待與您再次相遇！祝好，Z-Club 團隊敬上

Response from Property: 親愛的客人，您好！看到您的評價，我們整個團隊都特別開心！您的每一句誇獎都讓我們覺得所有的努力都是值得的。地鐵附近的便利位置是我們的小優勢，但真正讓我們自豪的是您對服務的認可——無論是店長的認真負責，還是工作人員的熱情周到，能為您解決問題、讓您住得舒心，是我們最大的心願。關於房型調整，雖然給您添了些麻煩，但您的理解和包容讓我們特別感動。我們會繼續努力，爭取讓每一位客人都能感受到家的温暖。另外，聽説小朋友很喜歡我們的肯德基早餐，我們也很開心！能讓小朋友吃得開心，也是我們的小小成就感呢！您的滿意是我們最大的動力，期待您和家人的再次光臨！祝您生活愉快，期待與您再次相遇！

Response from Property: 尊敬的客人，非常感謝您對酒店住宿環境、設施以及管家服務的高度評價。我們始終秉持專業、嚴謹的態度，從房間的設計裝修，到設施的配備，再到服務團隊的培訓，每一個環節都嚴格把控，致力於為您提供高品質的入住體驗。您的滿意是對我們工作的最大肯定，也是激勵我們不斷前進的動力源泉。我們會持續優化服務細節，提升服務品質，期待您再次下榻，我們將竭誠為您和家人服務，助力您的每一次出行都更加完美 ，祝您和家人生活愉快，萬事順遂。