Planet X E-sports Hotel (Shenzhen North Railway Station Minzhi Subway Station Store)

Planet X E-sports Hotel (Shenzhen North Railway Station Minzhi Subway Station Store) Reviews

Planet X E-sports Hotel (Shenzhen North Railway Station Minzhi Subway Station Store)

Minzhi Residential District Minzhi Community Jinhua Building, Longhua District, Shenzhen, Guangdong, ChinaSee Hotel Details
Planet X E-sports Hotel (Shenzhen North Railway Station Minzhi Subway Station Store)
Planet X E-sports Hotel (Shenzhen North Railway Station Minzhi Subway Station Store)Planet X E-sports Hotel (Shenzhen North Railway Station Minzhi Subway Station Store)Planet X E-sports Hotel (Shenzhen North Railway Station Minzhi Subway Station Store)
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.5/10
Outstanding
450 review
Verified reviews
Location9.5
Amenities9.5
Service9.5
Cleanliness9.4
Filter by:
Sort by:
All reviews(450)
Positive reviews(436)
Reviews with photos/video(111)
Awesome stay(124)
Classy environment(55)
Good e-sports experience(38)
Large rooms(28)
Good Internet(14)
Friendly front desk staff(9)
Perfect for business trips(7)
Strange smell in room(6)
Negative reviews(14)
fahmifitu
Planet X · Greedy Wolf E-sports Queen Bed Room
Stayed in Apr 2024
Solo traveler
17 review
7.5/10
Posted on May 14, 2024
The room is very spacious and comfortable. Good hote
Response from Property: 尊敬的賓客: 您好! 非常感謝您對酒店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來
NgJohn
Planet X · Tianji E-sports three-person room
Stayed in Mar 2025
Family
2 review
6.5/10
Posted on Apr 22, 2025
The service is very good, and the handle equipment can be provided. Facilities: I don't like the shower head on the top of the bathroom. If it is not closed properly, water will be emitted. Food: Can't rate, didn't order breakfast Price: Affordable. Location: It takes about 10 minutes to walk from Minzhi Station to the hotel. Please allow some time for the journey. Actually it is Ace International Hotel, I hope this helps everyone.
Original TextTranslated by Google
Guest User
Planet X · Greedy Wolf E-sports Queen Bed Room
Stayed in Dec 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Jan 21, 2025
The room is very clean. The computer is very smooth to play games. Most importantly, it is very close to the high-speed rail station and convenient for travel. Recommended
Original TextTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對酒店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來
Guest User
Planet X · Tianji E-sports three-person room
Stayed in Nov 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Dec 12, 2024
The environment is very satisfactory, the front desk service is very thoughtful, the computer configuration of the triple room is also quite good, the overall feeling is very good.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city has its own reasons for being missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We hope that Planet X Esports Hotel will be the warmest and most unique one in your memory! Come back often and have a pleasant journey!
Kin
Planet X · Greedy Wolf E-sports Queen Bed Room
Stayed in Jan 2025
Solo traveler
4 review
5.5/10
Posted on Mar 6, 2025
There is no USB charger, the room smells bad, and although there is a USB charger next to the computer, I have to allow the computer to access my personal data on my phone to charge it, otherwise I can't use it. What kind of hotel is this? ?
Original TextTranslated by Google
Guest User
Planet X · Tianji E-sports three-person room
Stayed in Dec 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Jan 25, 2025
The computer is very smooth, I can win every time, the hygiene is also very clean, the room is tidy and has no odor
Original TextTranslated by Google
Guest User
Planet X · Breaking the Army E-sports Twin Room
Stayed in Aug 2024
Traveling with friends
4 review
2.0/10
Posted on Sep 10, 2024
Don't come here, your Steam account has been hacked, don't come here
Original TextTranslated by Google
Response from Property: We are deeply sorry for your situation. Logging into Steam usually requires a second verification. This situation will not occur if you have not leaked your information. I'm still very sorry that you had such a bad experience. We will actively cooperate with you to find out the reason why your account was stolen and see if we can provide any help. We hope you can get your account back as soon as possible. If there is anything you need assistance with, we will do our best to cooperate.
Haoxiangshiweilaiyazhoutianwang
Planet X · Tianji E-sports three-person room
Stayed in Jun 2024
Traveling with friends
11 review
10/10
Outstanding
Posted on Jul 11, 2024
Hygiene: Very clean Facilities: Computer configuration is complete, the game is not stuck
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of the computer configuration in our hotel rooms. I am really happy! Thank you for your recognition that your computer is fully configured and the game is not lagging. This is all we have carefully prepared to provide you with a better experience. Your satisfaction is the greatest encouragement and affirmation to us, we will continue to work hard! Thank you again for your support and praise!
Guest User
Planet X · Greedy Wolf E-sports Queen Bed Room
Stayed in May 2024
Couple
9 review
5.0/10
Posted on Jun 2, 2024
The hotel environment is not good, the sink is not clean, and there is rice left by the previous hotel on the computer desk. Not recommended
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. We hope that it has not affected your mood for this trip. We will strengthen the business training of our employees and we will constantly demand ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable accommodation for you during your journey. We sincerely look forward to serving you again!
Guest User
Planet X · Breaking the Army E-sports Twin Room
Stayed in Aug 2024
Business traveler
2 review
2.0/10
Posted on Sep 28, 2024
This is my first time giving a bad review Seriously different from what was advertised. The room was obviously a previous hotel that was slightly renovated and turned into an e-sports hotel with two computers. The computer configuration was not as good as advertised. The sound insulation was very poor. You could hear the sound of food being prepared in the kitchen next door while staying in the room. The room environment was not as clean as advertised.
Original TextTranslated by Google
Response from Property: We are truly sorry for the misunderstanding and bad experience you have experienced. Although we said that the hotel did not violate the promotion, it is obvious that your experience was different from the actual promotion. This must be because we did not do well in some aspects, which made you feel this way. We take your feedback very seriously. We will immediately inspect and upgrade the soundproofing facilities, strive to improve the soundproofing effect, and ensure that you can have a quiet and comfortable rest environment during your stay. Once again, we express our deepest apologies. We will take practical actions to make up for these shortcomings and hope to gain your understanding and trust. We look forward to your next visit.
Guest User
Planet X · Star Sky E-sports Couple Room
Stayed in Aug 2024
Couple
42 review
2.0/10
Posted on Sep 18, 2024
Don't be fooled, this is a very bad hotel. When booking the room, it said ps5, so I booked this e-sports hotel. But when I arrived, I was told that there was only one ps5 in the whole hotel and it was borrowed by someone, so there was no ps5 in the room and I couldn't play it. I felt like I was cheated. Then the whole hotel is basically the Ace International Hotel, a very old hotel. They just modified the rooms and added two computers. It was renamed the E-Sports Hotel, and they said it would open in 2023. It is basically an old hotel. But because the original equipment was too old, there was not even a USB charger next to the bed, so I had to ask the front desk for a plug to charge. Also, we had to check out before 12 noon, which was the earliest check-out time at an e-sports hotel I’ve ever stayed in. They didn’t allow us to check out later, and the delay was $50 per hour. Then at 12:03, when we were doing the final check to see if we had missed anything, the front desk called to urge us. They may not understand that e-sports hotels are for playing games all night long, and it would be really boring to check in at 12 o'clock. Also, the front desk said there is a game room in room 725, but it has never been opened. Don't be fooled, and the price is not cheap.
Original TextTranslated by Google
Response from Property: We are really sorry that we were unable to let you borrow a PS5, which disappointed you because the PS5 is not standard in the room. You can make an appointment for a PS5 in advance next time you visit or if you have other needs, we will arrange it as soon as possible. We will strive to provide you with better service and experience next time. Hope you can understand. And look forward to your next visit. Give you a perfect experience.
Guest User
Planet X · Greedy Wolf E-sports Queen Bed Room
Stayed in Aug 2024
Solo traveler
23 review
2.0/10
Posted on Sep 7, 2024
The room obviously smelled of cigarettes, there were a lot of yellow spots on the bed sheets, we checked in at 2am and were asked to check out at 3am, which was unbearable, no refund, no apology 😅
Original TextTranslated by Google
Response from Property: Thank you very much for giving us feedback about the room. We are very sorry for the bad experience you had with the room smelling of smoke and the yellow spots on the bed sheets. We will immediately arrange staff to thoroughly clean and disinfect the room, and strengthen the daily maintenance and management of the room to ensure that similar incidents do not occur again. At the same time, we will strengthen employee training to enhance their service awareness and sense of responsibility. Once again, we express our deepest apologies. We will take practical actions to make up for these shortcomings and hope to gain your understanding. If you have any further questions or need help, please let us know.
Guest User
Planet X · Yuheng E-sports five-person room
Stayed in Mar 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 21, 2024
There are many games to play and the room equipment is good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! I am glad that you chose to stay at Planet X Esports Hotel. I was stunned when I saw your review! The hotel is located in a bustling area, with the bustle and convenience of the city. Home is a safe haven, a cozy nest, and a warm corner for the body and mind. Home is where love is. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. We look forward to your next return home!
Guest User
Planet X · Tianji E-sports three-person room
Stayed in Jul 2024
Traveling with friends
3 review
2.0/10
Posted on Aug 3, 2024
3 computers, 2 broken, asked to repair, but no one came for an hour and a half, and finally asked us to go downstairs to change rooms, why didn't they come earlier, it took more than an hour, whose fault is it to change rooms, and I still have to go downstairs to get them The computer is very bad. When playing Naraka: Bladepoint, the frame rate is always dropped. The game quits in seconds. I was angry about the hundreds of dollars spent on it, but I can only play League of Legends. In the end, three people played Three Kingdoms for a whole night. The network speed is also very slow. The update of a 5G patch showed that the download speed was more than 40M per second. Then the update took almost an hour. I gave up. Don't go. You can do something else with a few hundred dollars instead of going there to suffer. Except for the graphics card, the other configurations are garbage. When you enter Bladepoint, click anywhere and it will freeze immediately. It's really like a grandmother showing off her skills. Come and pay to go to jail, pay to go to jail
Original TextTranslated by Google
Response from Property: We are really sorry for the inconvenience caused to you! The computer in the room was not in good condition. We did not maintain it in time, which made you disappointed and troubled. We are really sorry. We will immediately arrange for technicians to carry out emergency repairs on the two broken computers to ensure that they can be restored to normal use as soon as possible. At the same time, we will strengthen the daily inspection and maintenance of the room's computer equipment to prevent similar incidents from happening again. Once again, we express our deepest apologies. We will continue to work hard to improve our service quality and hope to gain your understanding. If you have any other questions or need help, please let us know.
Tianshu
Planet X · Tianji E-sports three-person room
Stayed in Mar 2024
Business traveler
9 review
10/10
Outstanding
Posted on Apr 13, 2024
Very good, very comfortable stay
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Planet X Esports Hotel will always stand in this city, waiting for your arrival! See you there!