Ramada Plaza by Wyndham Shengzhou City Center Reviews

Response from Property: 感謝您入住文楓華美達廣場酒店並與我們反饋您的入住感想，非常抱歉此次入住未能達到您的期望，根據您提供的訊息，您在早上6：30的時候去健身房，發現健身房非常熱，並且沒有提供毛巾和水。酒店健身房營業時間為8：00——20:00。可在此期間使用。健身內的水毛巾問題已提交客房部做整改佈置。您可以撥打酒店總機與我們反饋寶貴建議，希望我們的改進能迎來您的再次光臨！

Response from Property: Dear guests: Hello! Thank you for your sharing and suggestions. We will pay attention to them and make corrections. We look forward to meeting you again!

Response from Property: 感謝您入住文楓華美達廣場酒店並與我們反饋您的入住感想，非常抱歉此次入住未能達到您的期望。謝謝您的寶貴意見，酒店早餐確實多為中式餐點，這位外賓朋友如您有喜歡的食品可以告知我們酒店廚師，下次儘量給您安排符合口味的食品。酒店附近周邊設定正在完善，相信不久的明天一定熱鬧非凡。如您入住期間有任何需求可撥打酒店總機與我們反饋，希望我們的改進能迎來您的再次光臨！

Response from Property: Dear guests: Hello! It is our great honor to have you choose us every time. We are delighted by your consistent support. We look forward to meeting you again!

Response from Property: Dear guest: Hello! Thank you very much for your good comments. The hotel will strengthen the English learning of the staff and look forward to meeting you again!

Response from Property: Dear guest: Hello! It is our great honor to have you choose us every time. The hotel facilities and equipment are gradually being repaired and maintained. The 25th floor of the hotel is currently open for children's playground, gymnasium, and self-service laundry for your use. The room hygiene defects and the single breakfast products you reported have been reported to the relevant departments for verification and rectification, and strive for perfection. In addition, the hotel's buffet breakfast is priced at 58 yuan for adults and 38 yuan for children. Looking forward to meeting you again!

Response from Property: Thank you for staying at the Ramada Plaza Wenfeng Hotel and giving us your feedback. We are very sorry that your stay did not meet your expectations. We will make corresponding improvements. We have reported to the front office department to conduct courtesy and etiquette training for all front desk staff, and smile service training. The front office department will conduct corresponding assessments on the reception staff on duty for inadequate service etiquette and failure to handle the phone after answering the phone. At the same time, if you have other needs, please feel free to call the hotel switchboard to contact us. We hope that our improvements will welcome your visit again! I wish you a smooth work and a happy life!

Response from Property: Dear guests: Hello! The swimming pool on the 25th floor will be open at the end of April, and guests can use it for free. In addition, the business hours of the 25th gym and the reservation website will be marked. Thank you for your valuable advice! It is our great honor to choose you every time, and we are delighted by your consistent support for us. We look forward to meeting you again!

Response from Property: Dear guests: Hello! It is our great honor to have you choose us every time. We are delighted by your consistent support. We look forward to meeting you again!

Response from Property: Thank you for staying at the Ramada Plaza Wenfeng and giving us your feedback. We are very sorry that your stay did not meet your expectations. The noise caused by water use has been submitted to the relevant department for inspection and rectification, and we will make corresponding improvements. You can call the hotel switchboard to give us your valuable suggestions. We hope that our improvements will welcome you to visit again!

Response from Property: Dear guest, we are very sorry for the hygiene issues you reported! It has been submitted to the relevant departments for rectification and standardization. The hotel has always attached great importance to the hygiene of the guest rooms and has invested most of its time in hygiene inspections. The odor and other hygiene conditions you described this time should not happen! We have strictly required the room cleaning staff to pay more attention to hygiene details to ensure that the guest rooms are clean and tidy! In addition, the AI ​​phone problem can be directly transferred to the manual service desk. The hotel will think about and rectify the prompts and instructions of the telephone again. Disposable slippers are provided by the hotel at any time. The service staff must have neglected to replenish them. I bow to you again and apologize! Thank you again for taking the time to give us your valuable suggestions. All the staff of the hotel look forward to seeing you and your family again! I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you for staying at the Ramada Plaza Wenfeng Hotel. We are very sorry for the hygiene problem you reported! The hotel has always attached great importance to the hygiene of the guest rooms. The problem has been submitted to the relevant departments for rectification and serious handling. Strictly require the room cleaning staff to pay more attention to the details of hygiene. We will continue to improve the service awareness of hotel employees and attach importance to the improvement of service quality. All hotel staff look forward to your visit again with your family! I wish you a happy life!

Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.

Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life.