Crowne Plaza Shenandoah - Woodlands Area

Don’t stay here. It’s old and dated. It has an excellent rating of 9 and should be a 5. Terrible. Not impressed at all.

good for value

This is my second time using the Crowne Plaza brand, and to compare to its Midwest cousin in Chicago, this was a lot better. I only have a few complaints (yes, let’s nip those in the bud, first): the a/c unit made quite a lot of noise when it turned on. It sounded as if someone was knocking on the door or wall. Then when it turned off, there was a pinging sound as if pebbles were hitting it. Good thing I’m a bit of a heavy sleeper, and the sounds didn’t keep me up all night. The hot water took a while to come out, I would say maybe a good three minutes. The headboard was scratched, although I can only imagine how that happened — lol. And, when I sat on the edge of the couch, I sank into the couch. Yeah, not going to type about the previous guests who used that. Staff on duty were friendly and courteous during both check-in and check-out. All in all, it wasn’t bad for an overnight stay.

I stayed at this Crowne Plaza two years ago and had a positive experience, so I returned expecting the same standard. Unfortunately, the hotel has gone downhill. It’s now noticeably tired and dated. The Good: • Reception staff are professional and helpful. • The bed was comfortable. The Bad: • Breakfast is limited and uninspiring. If you want anything off-menu, like an omelette, you’re pointed to the paid à la carte option — not exactly hospitable. • Guests are required to carry a paper slip with their room number to access breakfast. Why in 2025 this is still a thing is beyond me. • The suite I stayed in was run-down — chipped glass on furniture, a peeling and worn headboard, and visible damp and mold on the bedroom ceiling. • The bathroom has no extractor fan, making it feel even more humid and musty. • The bedroom was dark — unless you physically move lamps from other areas of the suite. • The AC unit was loud enough to disturb sleep. • WiFi was painfully slow (1.5 Mbps at its worst, only improving after two days of complaints). • Breakfast options were repetitive with no variation throughout the stay. This isn’t what you expect from a Crowne Plaza. For the price and brand, it’s disappointing — and definitely not what it used to be. Won’t be returning unless there’s a serious renovation.

I love that the hot tub was actually HOT!

Very quiet, clean hotel with easy access to the Woodlands.