Blue Harbor Resort and Conference Center

WORST FOOD EVER and even worse wait staff for my 40th birthday dinner. Not one single person enjoyed their food. Meals came out cold, under cooked, sloppy and cheaply put together. Quite frankly we will never eat at the restaurants here again along with our entire group. Everyone spent money on food that should have been taken back. I do not think the cooks are capable of gourmet food as was described to me when I decided to have the dinner at the resort. We were the ONLY people in the entire restaurant, there were 2 waitresses and they could not be more rude or incapable of handling our group. It seems that their is no leadership able to train and run this establishment at a level where they claim to be. I was embarrassed by the service and putting my family and friends through this experience. Money down the drain. Our captain suite was ill kept. I had housekeeping come as soon as we got there to vacuum and take out trash that was clearly left behind by previous guests. For the price we were charged, walking into this suite was a huge disappointment for my entire family. The upholstered couch and chair I wouldn't even sit in because of the stains and smell. It's so run down and a complete eye sore. I brought my own cleaning sprays and wiped everything down including the fridge that was also left untouched from the previous guests. We were married here and continue to come multiple times a year for birthdays, celebrations and anniversaries and everytime there are more and more issues and disappointments. The owner has this property on Lake Michigan and that is the only reason why we come. I don't even think the owner would pay money to stay here.

So where do I begin, let's start with the room we had was the captain suite (1000 dollars for 2 nights) which had a full kitchen. First night there we put some pizzas in the oven to make them with foil under them. Opened the oven and smoke just poured out, room filled with smoke and no windows to open. The oven must not of been cleaned since last people. We call front desk and maintenance comes up. TO FIX THE PROBLEM THEY REMOVED THE SMOKE DETECTORS!!! I said what if there is a fire, he said it will be OK. Now our room smells like smoke all night. We go into our room and the TV does nothing, had to unplug everything to get it reset so we can watch TV. Next morning get up to shower and the shower barely drains so I'm standing in 3 inches of water. My son uses the toilet that night and it barely flushes and had to get maintenance to bring a plunger. The tiles by the tub are missing grout and looks gross. The whole time we got no sleep due to the beds being as hard as a rock. Not what we thought we would get for a 1000 dollars to celebrate our sons 13th birthday. Hopefully they contact us to refund our money if they care.

My family had a wonderful experience here. My two kids ages 6 and 7 had a blast. The water park was clean and tons of fun. The pool outside was great and walking distance to the beach was lovely. We did smores, arcade and went into town. We had a ground level family suite lake view. Stayed Monday-Thursday. No lines at the water park! We did not eat at the hotel so I can’t rate the food. I would suggest going downtown and exploring for food options there! The hotel can be a tad loud but it’s a water park hotel so what can you do?! Other than that I have 0 complaints. We will 100% return and most likely will stay during the week.