Guest User
December 26, 2024
I'm never one to put reviews or complain about anything but this is the hotel of nightmares, we booked this as a little get away with the kids for a nice relaxing break, it was anything but relaxing, we paid for a room upgrade before arrival sea view ect when arriving they took us to a very small room with 3 single beds (family of 4) when talking to the reception staff they insisted we had to pay another £350 ontop for an upgrade or we stay in the room they gave us even tho we had paid for the upgrade prior, they wouldn't take no for an answer & there English was very poor. We paid to keep the peace & then got moved, once going down to the pool our safe was broken into & the staff had ransacked our whole safe' nothing was stolen YET' we signed to say everything was in our safe & they forcefully said we had to pay them £100 which we declined, fast forward 4 weeks myself & my husbands bank accounts have been tampered into with our passports & bank cards we had in our safe. Luckily they didn't managed to have anything & I have now changed everything, the food here was the worst all inclusive food we've ever had we all suffered with food poisoning & I had witnessed the staff cleaning the floor and then putting the mop into the oven to clean the oven out & and food straight in afterwards, if your looking for a relaxing stay please avoid this place you get haggled to death even just relaxing by the pool I got stopped 8 times in 1 hour, this is the most unsafe I've ever felt, the staff are so miserable, they are theives and we are extremely unhappy, they are extremely money crazy & if your a women you will not be left alone.