No.32 Furong North Road, Wujiang District, Shaoguan, Guangdong, ChinaView Hotel Details
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Holiday Inn Shaoguan Downtown Guest Reviews
4.7/5
Outstanding
1014 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1014)
Positive reviews(983)
Reviews with photos/video(184)
Delicious breakfast(92)
Quiet & comfortable(67)
Near shopping area(64)
Convenient for shopping(54)
Friendly front desk staff(46)
Great swimming pool(29)
Poor air conditioning(21)
Delicious buffet(9)
Negative reviews(31)
Maliya Laoshi
1 King Standard
Stayed in Nov 2024
Business travelers
32 review
2.2/5
Posted on Dec 6, 2024
All good but the last night, there were two men smoking on the 9th floor which is SUPPOSED TO BE A NON-SMOKING floor. I Hope that Holiday Inn Shaoguan staff must be more strict with regards to the HIGH STANDARDS OF IHG HOTELS. They should live up to their name. Also, the refrigerator was not cold at all inside my room. There was no laundry bag as well and the room smelled stuffy and damped.
Response from Property: Dear guest: Thank you for your comments, we are very sorry to bring you unpleasant experience, your feedback is very important to us, the hotel will guide our service team to make immediate changes, strictly in accordance with high standards of customer service quality, and strengthen the training of staff service skills and awareness, we sincerely look forward to your visit, witness the improvement we have made. --- Holiday Inn Shaoguan Downtown Marketing Department
Guest User
1 King Standard
Stayed in Oct 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Dec 16, 2024
The location is excellent, opposite to a big shopping mall.
Will definitely come back next time!
Response from Property: Dear guest,Thank you for choosing our hotel and taking your time to leave us a comment. The hotel is committed to providing travelers with an exclusive warm experience. We are pleased to be able to create an unexpected surprise and a warm memory for you during the trip. Thank you for your high recognition of the hotel. We are very encouraged to hear of your favorable comments. We look forward to having you back again! I wish you all the best.
Guest User
2 Twin Standard
Stayed in Jan 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 24, 2024
A beautifull position right next to a Shopping Plaza ,with a Starbucks ,KFC and Macdonalds.Warm water indoor swimming pool at 28 degrees ,and a Gym and a Sauna ! Excellent Breakfast , eggs,bacon,butter,toast and salmon & cheese.Filter coffee,cappachino and Espresso ! Friendly and helpfull staff and Hotel Manager !
Highly Recommended.
Response from Property: Thank you for choosing our Holiday Inn Shaoguan Downtown! The shopping mall opposite the hotel is the local leisure and entertainment time slot. Thanks to the convenience of the shopping mall opposite the hotel, guests have more choices for leisure and entertainment. We hope that our sincere service and warm reception can provide you with the most comfortable stay experience. We look forward to seeing you again at Holiday Inn Shaoguan Downtown. Wish you and your family a happy life and a happy day!
Maliya Laoshi
1 King Standard
Stayed in Dec 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Excellent as always
Response from Property: Dear guest,Thank you for choosing Holiday Inn Shaoguan Downtown! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope to have you back soon!
sun yan
1 King Bed Standard City View
Stayed in Nov 2023
Business travelers
15 review
4.7/5
Amazing
Posted on Feb 19, 2024
big room, but less maintance on the wall, saw some leaking record on the wall.
Response from Property: Thank you for choosing our Holiday Inn Shaoguan Downtown! We will give feedback to relevant departments about your room problems, and the hotel will strengthen the inspection and maintenance of rooms. We hope that our sincere service and warm reception can provide you with the most comfortable stay experience. We look forward to seeing you again at Holiday Inn Shaoguan Downtown. Wish you and your family a happy life and a happy day!
Guest User
2 Twin Standard
Stayed in Dec 2022
Couples
17 review
4.7/5
Amazing
Posted on Feb 1, 2023
Great stay here. We liked it so much after travelling in China during the Spring festival, we stayed an extra night .
-quiet in the rooms
-comfortable beds
-high quality linens and towels
-fast Internet
-a 15 minutes car ride to both train stations
-surprise fruit gift on forst day (image)
- great servive from all staff, from front desk to room cleaner. Xiao Ming i cafe went to extra effort and was super helpful and thoughtful.
-delicious breakfast with good coffee, french bread and yum dim sum.
All in all we enjoyed some down time here and had a fantastic stay.
Response from Property: Dear guests, thank you for choosing Holiday Inn Shaoguan Moortown as your stay. And give us five-star praise in the busy schedule. I am very glad that the front desk service can make your stay a pleasant experience. As you personally feel, let each guest can enjoy the service at home is our purpose, each guest's expectation is the direction of the hotel heart! We will continue to work hard to provide you with more impeccable service and detailed experience, so that the journey is perfect, sincerely looking forward to your visit again! Once again, welcome to Shaoguan Moore City Holiday Hotel, let us meet you unexpectedly in Shaoguan, I wish you a happy life!
Yulii_N
1 King Standard
Stayed in May 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jun 29, 2023
Good location
Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay .We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Luciano
Stayed in Apr 2023
Business travelers
93 review
4.7/5
Amazing
Posted on May 5, 2023
Well, what do you expect of Holiday inn ? Exactly same standard wherever you go, here they do deliver it.
Comfy bed, excellent pillow selection, all things works in the room, nice furniture and good lighting.
Front staff very attentive and nice.
Internet runs smoothly.
Plus? Tvb Pearl (HK channel in English ) .
Check in and check out seamless.
You pay the price and it's worth every penny.
Response from Property: Dear guests, thank you for your stay in Holiday Inn Shaoguan Downtown,and your recognition of the quality of my room. Holiday inn has been committed to providing first-class facilities and wholehearted service to hotel guests, making you feel at home in the hotel, looking forward to your visit again.
Guest User
1 Bedroom Suite
Stayed in Mar 2022
Couples
44 review
4.7/5
Amazing
Posted on May 3, 2022
Nice breakfast buffet and great pool, clean and beautiful. There are sauna in the locker rooms. I recommend.
Response from Property: 尊敬的賓客, 非常感謝您對韶關摩爾城假日酒店得支持和認可!您對入住經歷的肯定是對我們最大的鼓勵,也是我們一直以來努力的方向。韶關摩爾城假日酒店致力於打造不離家也想住的城市度假酒店,超越常規的温暖、安全、舒適,達到更多層次的要求,最適合有品位的您。酒店提供免費停車場,免費韶關首家天幕恆温泳池、免費健身房、免費桑拿房、免費行李物品寄存等周到服務。酒店位於韶關武江區核心商圈,交通使得,出行方便,期待您的再次光臨!
EUC rider
1 King Standard
Stayed in Mar 2023
Solo travelers
33 review
4.5/5
Great
Posted on Jun 4, 2023
One of the best hotels I have ever stayed in.
Response from Property: Thank you for choosing Shaoguan Moore City Holiday Inn to be your stay, the hotel can get your affirmation we are very happy, but also let us work harder to do better service, once again welcome you to Shaoguan Moore City Holiday Inn check in, let us meet you unexpectedly in Shaoguan, I wish you a happy life!
Labowoliyayaoli
Standard Room
Stayed in Dec 2022
Couples
16 review
5.0/5
Outstanding
Posted on Jan 21, 2023
Nicely
Response from Property: 尊敬的客户:您好!非常感謝您入住摩爾城假日酒店,我們很感激您對酒店住宿提供反饋意見,感謝您對洲際假日品牌的信賴和支持。您的滿意就是我們最大的動力,讓我們在今後的服務中不斷提升。酒店全體員工,歡迎您下次光臨。祝您新年快樂,萬事如意!
Liuxingya
2 Twin Standard
Stayed in Dec 2024
Family
13 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The hotel is clean and sanitary, with a good surrounding environment. It is opposite the Moore City, which is very convenient for eating, drinking and having fun. The hotel breakfast is also very rich, and the hotel service is warm and thoughtful. It is also relatively close to Fengcai Building, Centennial East Street, Shaozhou Park and other attractions.
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Ohhoisan
1 King Standard
Stayed in Nov 2024
Family
18 review
2.5/5
Posted on Jan 3, 2025
I habitually write reviews when I travel, it's really unexpected that a four-star hotel under InterContinental can be so bad, except for the good location, nothing else! The air conditioning is on heating throughout the hotel, it's so hot that we sweat, and we asked for a fan. We coordinated many times that it was too hot, too hot, and arranged for an electrician to adjust it. The electrician just came over and perfunctorily pressed the air conditioning twice, saying that this is to send air, I'm sending you a ghost, it's even hotter, and asked them to send us a bathtub and a baby bed! Only the bed was sent, and the tub was not sent after our child took a bath... The auntie who was responsible for sending it said that she didn't receive a notification and didn't know there was a tub... The woman who registered for breakfast was also a group of arrogant. When I checked in, the front desk clearly said that 3 breakfasts were given to me, but she insisted that I only had two. I sat down and ate, and she came in and said loudly that we didn't book a room with breakfast, and this was an extra gift. First: It was clearly promised by the front desk, so if you can't deliver it, it's your problem. Why do you blame customers? **** A garbage hotel that costs hundreds of dollars a night, you don't provide service when you ask for it, so what's wrong with sending it to me? What's wrong with compensating me? Shouldn't you do it? Second: Humiliating customers in public, not feeling embarrassed, acting so arrogant, I didn't remember the name of that guy, the woman who registered in the restaurant on the morning of January 1st, criticized her by name.
Hygiene: Hygiene is the most ridiculous, the remote control is covered with dust, and there is still drawing paper left by the previous customer on the ground that has not been cleaned up
In short, don't stay in this hotel unless it is necessary. It charges a four-star fee and is said to be a high-end hotel... It's nothing except the facade. Go and learn how Atour is positioned as a high-end hotel. Avoid thunder, avoid thunder, avoid thunder!
Original TextTranslated by Google
Response from Property: Dear guest, good afternoon, we attach great importance to your feedback and learned about it as soon as possible. The hotel will optimize the process and strengthen service training. We sincerely apologize to you again and hope that you can give us the opportunity to serve you again. Chance! ---Shaoguan Holiday Inn Marketing and Sales Department
ESTHER
1 King Standard
Stayed in Nov 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Neat and clean, the heating is very hot and toasty. Since the central area cannot cool down, the staff can only give us a fan but it is a bit noisy.
The bed is very comfortable
There are many breakfast options, worth purchasing
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的寶貴時間與我們分享您的入住體驗,我將會與我們酒店同事分享您的讚譽與肯定,也希望您能將美好體驗分享給您家人和朋友,我們真誠歡迎您再次體驗洲際假日品牌酒店的微笑暖心服務。酒店擁有私人的地面及地下停車場,為每一位住客提供免費停車服務。再次感謝您的五星好評,祝您萬事順意。---韶關假日酒店市場銷售部
Guest User
2 Twin Standard High Floor
Stayed in Nov 2024
Business travelers
8 review
3.5/5
Posted on Jan 12, 2025
Not bad, the restaurant dishes can be improved, the hygiene and service are OK, opposite the Moore City, there is everything, it is quite good for business trips, the lobby hygiene is average...
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your valuable sharing and rating. We are also deeply sorry that we did not provide you with a perfect stay and dining experience. We have conveyed your feedback on the restaurant dishes to the catering department. The restaurant is currently optimizing the production and gradually completing the training plan. We are also constantly maintaining the hygiene of the public areas and have formulated a response plan when the occupancy rate is high. Thank you very much for your feedback, which is the power of our continuous progress. I hope to give you a wonderful dining and stay experience next time. I look forward to your next visit and wish you all the best. ---Marketing and Sales Department of Shaoguan Moore Holiday Inn