Vienna Hotel (Shantou Chaonan Station Branch)

Vienna Hotel (Shantou Chaonan Station Branch) Reviews

Vienna Hotel (Shantou Chaonan Station Branch)

Diagonally opposite Chaonan Bus Station, Xiashan Street, Chaonan District, Shantou, Guangdong, ChinaSee Hotel Details
Vienna Hotel (Shantou Chaonan Station Branch)
Vienna Hotel (Shantou Chaonan Station Branch)Vienna Hotel (Shantou Chaonan Station Branch)Vienna Hotel (Shantou Chaonan Station Branch)
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Guest Reviews

9.1/10
Good
591 review
Verified reviews
Location9.1
Amenities8.9
Service9.1
Cleanliness9.3
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All reviews(591)
Positive reviews(569)
Reviews with photos/video(59)
Friendly front desk staff(81)
Classy environment(48)
Delicious breakfast(36)
Easy to get around(32)
Convenient parking(31)
Perfect for business trips(27)
Many amenities(19)
Average sound insulation(14)
Negative reviews(22)
Giovanni1989
Executive Queen Room
Stayed in Jun 2024
Business traveler
12 review
6.0/10
Posted on Jul 24, 2024
Clean room and polite staff. The breakfast is really essentials. WiFi was not working. Solution suggested only for short time.
Response from Property: Dear, after seeing your review, we are unable to give you a satisfactory stay experience. This is our biggest regret. If you report hotel WiFi problems, we will study them carefully and actively rectify them. We will conduct a comprehensive inspection and make targeted rectifications. 1. Regularly debug and upgrade the store's facilities and equipment to ensure a high-quality stay for you. 2. Strengthen inspections of the rooms to ensure that the network and electronic equipment in the rooms are kept in good working order to provide guests with a better stay. Thank you for your trust and support in Vienna Hotel, we look forward to your visit again!
Anonymous User
Standard Single Room (No Window)
Stayed in Dec 2024
Solo traveler
36 review
10/10
Outstanding
Posted on Jan 5, 2025
not bad. . . . . . The environment is good. . . . . Clean and hygienic. . . . not bad. . . . . . The environment is good. . . . . Clean and hygienic. . . .
Original TextTranslated by Google
Response from Property: Dear guests, hello! I am your online personal butler "Xiaowei". Thank you for taking your precious time to write a sincere review of Vienna Hotel Chaonan Bus Station Branch. The hotel is equipped with an independent laundry room, free parking lot, buffet breakfast room, etc. We hope to bring you a better experience during your stay. Thank you again for your love for Vienna Hotel Chaonan Bus Station Branch. Xiaowei looks forward to seeing you back home often. !
Ranshaodaocaodehuoji🦃️
Deluxe Queen Room
Stayed in Nov 2024
Business traveler
62 review
10/10
Outstanding
Posted on Dec 6, 2024
The location is good, it is convenient to go everywhere, the room is clean and there is no problem, and there is no smell. Every time I come to Chaonan for business, I choose this hotel. The room facilities are quite complete.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! I'm glad that Vienna Hotel Shantou Chaonan Bus Station can bring you a wonderful time during your trip. The hotel has an open buffet breakfast, multi-functional banquet hall and conference room. We look forward to serving you next time! I wish you a happy life and smooth work
Guest User
Video And Audio Big Bed Room
Stayed in Nov 2024
Business traveler
13 review
9.0/10
Great
Posted on Dec 5, 2024
The room is relatively old and the big bed is a bit small, only 1.8 meters long. Not very recommended.
Original TextTranslated by Google
Response from Property: Hello! We sincerely apologize for bringing you a bad check-in experience. We will comprehensively examine the hotel service issues you reported and make targeted rectifications: 1: Strengthen hotel staff training, conduct strict inspections, and provide you with the best quality service. Serve. 2 Strengthen security patrols in hotels to prevent incidents like this from happening. Please know that we want to do more for our guests. We strive to bring you better service. Thank you for your trust and support in Vienna Hotel. We look forward to your visit again!
Guest User
Standard Single Room (No Window)
Stayed in Oct 2024
Business traveler
1 review
10/10
Outstanding
Posted on Nov 24, 2024
The room was clean and hygienic, and the service attitude of front desk number 036 was also very good. They also helped me with my luggage.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Vienna Hotel Shantou Chaonan Bus Station. Thank you very much for your support and recognition of the hotel. The hotel has an open buffet breakfast and thoughtful self-service laundry service. We look forward to serving you next time. I wish you a happy life and smooth work, and welcome you home often.
Guest User
Standard Single Room (No Window)
Stayed in Oct 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Nov 24, 2024
I have made reservations several times, and my friends also chose Vienna when they came over. The reception service at the front desk is okay and very patient. Add chicken legs🍗
Original TextTranslated by Google
Response from Property: Dear guests, hello! I am your online personal butler "Xiaowei". Thank you for taking your precious time to write a sincere review of Vienna Hotel Chaonan Bus Station Branch. The hotel is equipped with an independent laundry room, free parking lot, buffet breakfast room, etc. We hope to bring you a better experience during your stay. Thank you again for your love for Vienna Hotel Chaonan Bus Station Branch. Xiaowei looks forward to seeing you back home often. !
Guest User
Standard Single Room (No Window)
Stayed in Oct 2024
Business traveler
1 review
10/10
Outstanding
Posted on Nov 24, 2024
It's a very good hotel in Xiashan. The transportation is convenient and the front desk service 036 is well received.
Original TextTranslated by Google
Response from Property: Thank you guest for your five-star review, I love you! I am really happy to see your positive comments. It feels good to be praised and it makes us more motivated! Xiaowei's family always has a 24-hour service butler online. We will continue to work hard to live up to your praise. There is self-service tea in the lobby. Thank you again for your praise of the hotel. I look forward to visiting you again. I wish you a happy journey!
Anonymous User
Standard Single Room (No Window)
Stayed in Oct 2024
Couple
1 review
10/10
Outstanding
Posted on Nov 19, 2024
The location is excellent and the transportation is convenient. It is a hotel I often stay in. The hotel lobby is very grand. The beautiful lady at the front desk is attentive and responsive to all requests! The hotel has complete facilities, the rooms are clean and tidy, and the stay is very comfortable. There is complimentary mineral water in the room. The environment is also great👍
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your review. Your 5 points make everyone very happy and gratified. We will definitely continue to work hard to continuously improve the quality of our products and services and bring more beautiful and pleasant experiences to our guests. We look forward to your visit again!
Guest User
Standard Single Room (No Window)
Stayed in Oct 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Nov 19, 2024
The hotel environment is good, the room facilities are well-equipped, and the service attitude of the front desk staff is very friendly, enthusiastic and thoughtful, which makes people feel very comfortable and satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your sincere review of the hotel. Your satisfaction is the source of our greatest sense of accomplishment and happiness. We will work hard to improve our service details. The hotel also provides a buffet breakfast. We look forward to welcoming you. Stay again, wish you a happy life!
Shantoulvxingfenxiang
Deluxe Queen Room
Stayed in Oct 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Nov 19, 2024
The hotel environment is clean and hygienic, the room infrastructure is complete, and the front desk staff has a very good service attitude. I recommend everyone to stay here.
Original TextTranslated by Google
Response from Property: Thank you guest for your five-star review, I love you! I am really happy to see your positive comments. It feels good to be praised and makes us more motivated! Xiaowei's family always has a 24-hour service butler online. We will continue to work hard to live up to your praise. There is self-service tea in the lobby. Thank you again for your praise of the hotel. I look forward to visiting you again. I wish you a pleasant journey.
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Business traveler
10 review
8.0/10
Very Good
Posted on Nov 24, 2024
I always stay at this hotel every time I go. It's just that it's a bit old because it's been a long time. There is a peculiar smell in the bathroom and shower, and the water is not very big. Others are fine
Original TextTranslated by Google
Response from Property: Hello! We sincerely apologize for bringing you a bad stay experience this time. Regarding the old hotel facilities and the smell and water flow problems in the bathroom and shower room that you have reported, we will conduct a comprehensive inspection and make targeted rectifications: 1. Regularly inspect the store The facilities and equipment will be debugged and upgraded to ensure a high-quality stay for you; 2. All clean room facilities, equipment, and sanitation conditions will be checked for odors to ensure that guests will not notice any unpleasant smell after checking in. Thank you for your trust and support in Vienna Hotel, we look forward to your visit again!
Qishijiushixigua
Executive Queen Room
Stayed in Oct 2024
Solo traveler
27 review
6.5/10
Posted on Nov 12, 2024
It should be regarded as a better hotel in Xiashan. It is quite clean and has no peculiar smell. The hot water is hot enough and has a large amount of water. The water is not blocked. The bar downstairs is still very high in the middle of the night. It seems that better local hotels have KTV downstairs. Avoid it. There is no avoiding it. Ctrip offered to delay check-out until 2 p.m., but when I returned to the room after dinner at 1 p.m., the key card no longer worked. The room status display at the door of the room is a good setting. It can show that the room is occupied, do not disturb and please clean immediately. However, after the room card is taken away and the power is turned off, it will show that the power is out at night. If the guest does not want to clean the room during the room time, Can't prompt, hope to improve
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We sincerely apologize for bringing you a bad check-in experience this time. We will carefully study the facilities and noise issues you reported and actively rectify them. We will conduct a comprehensive inspection and make targeted rectifications: 1. Strengthen management personnel’s inspections of the hotel. Strengthen efforts to solve noise interference problems in a timely manner to avoid similar incidents; 2. Strengthen the improvement of facilities and equipment, conduct regular inspections and maintenance, and take more valuable opinions from guests to ensure the integrity of equipment and facilities. Thank you for your trust and support in Vienna Hotel, we look forward to it Your visit again!
Anonymous User
Standard Single Room (No Window)
Stayed in Oct 2024
Booked for others
3 review
10/10
Outstanding
Posted on Nov 16, 2024
The environment is good, the waiters are very enthusiastic, and the guests have a good stay.
Original TextTranslated by Google
Response from Property: Thank you guest for your five-star review, I love you! I am really happy to see your positive comments. It feels good to be praised and makes us more motivated! Xiaowei's family always has a 24-hour service butler online. We will continue to work hard to live up to your praise. There is self-service tea in the lobby. Thank you again for your praise of the hotel. I look forward to visiting you again. I wish you a pleasant journey.
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Nov 12, 2024
The front desk service is attentive and enthusiastic, and the breakfast kuey teow is very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your sincere review of the hotel. Your satisfaction is the source of our greatest sense of accomplishment and happiness. We will work hard to improve our service details. The hotel also provides a buffet breakfast. We look forward to welcoming you. Stay again, wish you a happy life!
Guest User
Standard Single Room (No Window)
Stayed in Sep 2024
Other
1 review
10/10
Outstanding
Posted on Oct 23, 2024
Evaluation content: The hotel service is well received, clean and sanitary, 033 favorable reviews
Original TextTranslated by Google
Response from Property: Thank you guest for your five-star review, I love you! I am really happy to see your positive comments. It feels good to be praised and it makes us more motivated! Xiaowei's family always has a 24-hour service butler online. We will continue to work hard to live up to your praise. There is self-service tea in the lobby. Thank you again for your praise of the hotel. I look forward to visiting you again. I wish you a happy journey!