High Mountain Resort Shangri-La Reviews

Lovely place with nice view of the grassland. The hotel also helped to provide transfer to and from the train station as we have 5 pieces of large luggage. The hotel staff are friendly and assisted to chase the yaks away when they get too close at night. They also helped in arranging for transport booking as the hotel is in a scenic spot and quite far out of city. The hotel is quiet and very peaceful. Very suitable for getaway from the city life.

Before arriving, the operations manager contacted me to notify us that our room had been upgraded. The room was spacious and the bed very comfortable. It was fantastic to wake up each morning to see the animals happily grazing in the field below the hotel. The food was some of the best we had on our trip. Will definitely return if visiting Shangri-La again.

We really enjoyed our stay here. The views were incredible, the room large, and the staff, especially LIDA, were very helpful. Unfortunately, we got high altitude sickness as soon as we arrived to Shangri La. LIDA was very helpful in getting us the oxygen canisters that we needed and provided us an upgraded room with oxygen to make sure that we were ok. Even while we were away from the hotel, LIDA checked in with us to make sure we were ok and prepared our room to make sure we have a warm and oxygen filled room before we came back from the city. We also left our watch behind after we left and LIDA has been responsible and responsive for mailing us our watch back. We are very grateful for his help! Thank you!

The hotel faces Napa Sea and you see the vast grassland from your room. When it is summer time, the grassland becomes the “sea”, which should be nicer. The “hardware” of the hotel is very good, but what impressed me more is the “software” — service. Xiao He arranged free airport pick-up, and they came to pick my family of 5 up with 2 x 7-seater after I told them I had many pieces of luggage. They also prepared 2 canisters of oxygen in the car just in case we feel uncomfortable in the high altitude. During our stay, warm milk was provided at night and everyone was very friendly. It was a very comfortable and enjoyable stay for my family. Thank you!

have a good rest after our Shangrila Meili snow mountain and Dukerzhong 4x4 trip . good shower and wifi room is clean and comfortable bed . hotel upgrade us better view from balcony with the room size and bed able to sleep 3 person with my teenager daughter! restaurant is closing down their western selection i think they don't have any western chef ... breakfast is purely Chinese dish nothing special for me. location is not convenience if you doesn't have your own transport .

Location and services are both perfect!! It’s definitely worth to book again.

The room is big enough, the design is practical, and the balcony is comfortable. The most favorite thing is the big bathroom. There are three windows in total: one for the shower room, one for the toilet, and one for the cloakroom. We are a group of young and old who come here to hang out and have a very comfortable stay. The photos taken in the hotel are also very good. The reception of the hotel and the manager is very good.

The hotel is in a great location, and you can see Napahai when you open the window. Because of the last minute schedule, we didn't have time to arrange for the pick-up at the train station. The manager Damon came to the train station to pick us up. When booking, we noted the honeymoon. The hotel also upgraded the room and arranged the layout. During the stay, the manager Damon took special care of us, which made our first day in Shangri-La very enjoyable. The hotel also has bicycles for us to travel around the sea, but we need to do it according to our ability. The small hot pot in the evening is also delicious, and the restaurant environment is very good

Napahai is right in front of us, with grasslands, cattle, horses, and stars, healing the body and mind. The room is simple and comfortable. The housekeeper Zhuoma's service is also very good. If there is no next stop on the itinerary, maybe I should stay one or two more nights.

The first time I came to Shangri-La, I didn’t choose a place near the ancient city, but next to the Napahai grassland. I choose hotels mainly based on the scenery. This hotel is really good with great scenery. Especially in the past two days, the weather in Shangri-La is good, with blue sky and white clouds, and a large grassland is very comfortable. The design of this hotel is quite interesting. The heights of the rooms are just right so that every room can enjoy the beautiful view without any obstruction. The room is well equipped, with several floors of heating. It can be seen that a lot of money was spent on installing it. Very suitable for vacation. The service provided by the housekeeper Xiao Tan was also very good. He was very considerate and polite from the moment we contacted him before our stay, and sent us the precautions. After checking in, we were given a room upgrade. We went to a restaurant he recommended that night and it was indeed very authentic. When we checked out, they also sent us to the high-speed rail station. Overall, it's a very cost-effective hotel. If you like beautiful scenery and tranquility, go there quickly. It is said that there are different scenery in each season.

The villa room with meadow view was upgraded to a suite on the upper floor by the front desk, which is basically the same as the official picture. I went out and called the driver to come up with a battery car. The hotel balcony faces Napahai and the ring road around the lake. It is also very nice to sit under the canopy outside the lobby and drink coffee. It is very comfortable and feels better than the Internet celebrity restaurant because it is quiet. The breakfast is average, but there is no charge for children's breakfast. I will stay here again next time if I have the chance. In addition, it is more convenient to drive by yourself, so you can avoid the crowds and go around the lake in the morning and evening.

The hotel is quiet and unique. Xiao Tan's service is particularly good, warm and thoughtful. The recommended food and entertainment are all great! I will stay here again next time!

The hotel service is warm🫰. We upgraded our room. Now it is not rainy season, and we can see the grassland, cattle and sheep when we open the window😀We had dinner in the hotel, and the portion was very large (the two of us ordered a small hot pot for one person, but we didn’t finish it)

To Xiao Tan, the housekeeper of Gaoshan Villa: During my first trip to Shangri-La, you were the biggest contributor to my fondness for the city of Shangri-La. Thank you for your thoughtful care, from contacting the itinerary in advance when I boarded the train to the warm greetings, which made me feel warm. The restaurants you recommended were all delicious! The trip to Shangri-La was better because of you, thank you from the bottom of my heart!