No. 558 Han kou Road, Huangpu District, Shanghai, ChinaView Hotel Details
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Hotel Chalet Shanghai Guest Reviews
4.7/5
Outstanding
7978 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(7978)
Positive reviews(7913)
Reviews with photos/video(968)
Friendly front desk staff(822)
Easy to get around(503)
Convenient for shopping(439)
Delicious breakfast(421)
Close to metro(158)
Has rooms for families(42)
Tasty coffee(30)
Awesome gym(24)
Negative reviews(65)
Anonymous User
Deluxe Queen Room
Stayed in Jan 2025
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 28, 2025
Excellent location, nearby line 2 and a few minutes walking from the river. Staff is very helpful and they speak English. Hotel has a large laundry room too.
Response from Property: 然忙碌將問候落下,儘管歲月將往事推遠,但每一次回首,每一次駐足,每一次想起您,心便温馨怡然,願小杉的祝福伴您時時刻刻,願您今天有個好心情!麼麼噠~~
Guest User
Leisure Enjoyment Double Bed Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 21, 2025
We had a fantastic stay at Chalet Hotel Shanghai. Yun Lei was there to greet us upon arrival and also when we checked out, providing exceptional hospitality throughout our stay. Thanks to his recommendation, we enjoyed a delicious breakfast at a nearby spot. The laundry service was a great bonus, allowing us to have fresh clothes daily. The laundry room can get busy at night, so it’s best to use it early in the morning when it’s quieter. The hotel is surrounded by many excellent eateries, and it’s just a short walk to Nanjing Shopping Street and close to metro lines 1, 2, and 8. A direct line from Pudong International Airport (Exit 14 at People’s Square) made getting to the hotel a breeze. We also appreciated the free-flowing bottled water, tea, and coffee throughout our stay. As a thoughtful touch, we even received a free gift upon departure. Highly recommend!
Response from Property: Xiaoshan was so touched that he was at a loss for words. I am very happy that you can remember Xiaoshan's name after a short encounter. Xiaoshan believes that it is our attentive service that touched you. Every separation heralds a beautiful beginning next time. Xiaoshan looks forward to your next stay~
Guest User
Leisure Enjoyment Double Bed Room
Stayed in Jan 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Super good location with food joints, beauty palour, and malls surrounding. Room had a slight issue initially and they came to fix it immediately. Kudos to prompt response!! Loved that their laundry facility is FOC as I stayed for 9nights and had to do laundry once. Soooo convenient! Recommend for sure!
Response from Property: 小杉謝過親愛的給的5分好評 ~ 幾句簡短的話語讓小杉看到了自己的成果 ~ 但是小杉會不驕不躁,繼續努力~小杉歡迎您下次光臨!
Zakhar
Leisure Enjoyment Double Bed Room
Stayed in Jan 2025
Couples
1 review
4.2/5
Very Good
Posted on Feb 27, 2025
The service was pretty good, the room was very clean and breakfasts are wonderful
Response from Property: 在杉麗與您遇見,沒有驚艷的開場,沒有華麗的告白。一杯花茶,一句温馨的問候,是杉麗所有小夥伴們歡迎您的最佳方式。小杉期待您的下次光臨~~
Guest User
Leisure Enjoyment Double Bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 12, 2025
Clean, Friendly staff name Lin Feng
Help a lot, good location, price reasonable
Response from Property: Thinking about what you think and what you reach, Shanshan thinks this may be the most perfect state of service! When you come to Shanli, as long as you live comfortably, at ease and satisfied, it will be the greatest satisfaction for Xiaoshan. Thank you for your evaluation, and look forward to your next stay! Good Morrow! Just for a better start!
Travelbtc
Wonderful Family Room
Stayed in Dec 2024
Travel with friends
53 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Thanks for the wonderful stay experience and great reception service from 林枫🙏🏻Keep up the good work😉
The room is clean and fragrance i like it!
Response from Property: Our hotel has been constantly improving and enhancing its services and facilities to create a satisfactory and comfortable accommodation environment for every guest. Our staff is committed to providing thoughtful service to make your stay more pleasant.
Anonymous User
Deluxe Queen Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Great location, next to Holiday Inn. Booked the room without window but the room comes with fake window which is great and I can feel some air get through this fake window. No need to turn on the heater/aircon. There are water dispenser and coffee machine in the lobby and also free laundry service.
6/10
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again. We will serve you wholeheartedly.
Minispace
Deluxe Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
I’ve stay here for 5 nights. The room is very quite, comfortable and staff very nice. They can speak English very well.
Lin Feng
Response from Property: Dear guest, thank you for choosing our hotel and sharing your stay experience. We are glad to hear that you have a high opinion of our staff and facilities.
Caroline wijaya
Pure Enjoyment Suite
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Would come back next time however the breakfast can be improved.
Response from Property: 杉杉十分感謝客官的用心點評!感謝您對我們的肯定以及提出的建議,我們一定改進,期待您下次的滿分入住體驗!
ET8
Deluxe Queen Room
Stayed in Nov 2024
Family
12 review
4.5/5
Great
Posted on Dec 31, 2024
Location is close enough to Nanjing East Road, with lots of shopping malls & eateries. Can walk to the Bund area within 10-15 minutes. Good location!
Rooms are good, clean & functional layout. Free tea & coffee at the lobby.
Response from Property: Your praise is very important to us. Our staff are dedicated to providing warm and attentive service to our guests, while our facilities are always of high quality. Thank you for your positive review. We will continue to make continuous progress and provide every guest with a better accommodation experience.
Amy
Wonderful Family Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Located just at the next street to east nanjing road the shopping haven. Holiday Inn is next door to this hotel. Good service at reception as well as housekeeping. Stayed at the family room which is spacious with 2 queen size bed. Buffet breakfast spread has a good variety n was tasty too. Child 1.2m n below dines for free. Will definitely recommend this hotel!
Response from Property: 尊敬的賓客: 您好! 您的滿意是我們最大的動力, 您的鼓勵是我們能量的源泉, 您的青睞是我們前進的朝氣, 千言萬語匯成一句話, 感謝您對酒店的支持。
Anon-ymous
Private Twin Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Good Location - close to Nanjing shopping street, easy access to metro stations Nanjing East, People’s square. Lots of food and beverage stores nearby. Rooms are good, clean and functional layout. Staff is friendly and helpful.
Response from Property: 我們很高興聽到您對我們的員工和設施的讚賞。我們的員工在提供周到的服務方面非常盡職盡責,他們會一直努力為我們的客人提供更好的服務。而我們的設施始終保持着乾淨整潔,為客人提供舒適的住宿環境。
Hulan batsuh
Deluxe Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The hotel was located close to Nanjing road and was very clean. The breakfast had a good options. The price was very affordable and the staff was very friendly especially Lin Feng :)) who helped us a lot during our stay.
Response from Property: 尊敬的客人,感謝您選擇我們的酒店作為您的入住地,同時感謝您留下寶貴的反饋。我們的酒店一直在不斷努力完善服務和設施,為客人提供更好的入住體驗。
SLeeSL
Leisure Enjoyment Twin Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 28, 2024
The rooms were spacious with clean toilets and very comfortable beds. Some of the staff were friendly. Breakfast was good, with a variety of Chinese and Western food. The hotel provides free laundry and coffee/ tea services. Overall, we enjoyed our stay!
Response from Property: Your praise is very important to us. Our staff has been working hard to provide guests with warm and thoughtful services, and our facilities have always maintained a high quality. Thank you for your praise, we will continue to improve and bring a better accommodation experience to every guest.
Cai Chang
Leisure Enjoyment Twin Room
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 15, 2024
This is a new hotel that have 3 hotels within the same premises. The bed is very comfortable and spacious. Location is also very convenient.yaoyao
Response from Property: I am so excited to see the simple and profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. Shanli Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time.