183, Jalan Magazine, George Town, Penang, 10200, MalaysiaView Hotel Details
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St. Giles Wembley Penang Guest Reviews
4.4/5
Very Good
1250 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(1250)
Positive reviews(1217)
Reviews with photos/video(407)
Convenient for shopping(121)
Delicious breakfast(114)
Great swimming pool(30)
Delicious buffet(18)
Nice sea view(17)
Poor Internet(14)
Near mall(13)
Negative reviews(33)
yuyuda
Urban King
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Located in the heart of George Town, the hotel offers a blend of modern luxury and local charm, making it a great base for exploring Penang.
Check-in and Service: The check-in process was quick. We able to early check in because the room was ready.
Rooms: The highlight for me was the view from my room—overlooking the bustling city. The rooms were quiet, ensuring a good night’s rest.
Facilities: The hotel features a beautiful outdoor pool with great views, perfect for relaxing after a day of sightseeing. I also had the chance to visit the fitness center, which was well-equipped. The on-site restaurant offered a variety of both local and international dishes, and I found the breakfast buffet to be particularly impressive.
Location: The hotel is located in a prime area, just a short walk from Penang’s vibrant street art scene, and it’s easy to explore nearby cafes, shops, and cultural sites. Whether you’re a first-time visitor or a seasoned traveler to Penang, the location is ideal. Public transport also easy to access since it was near to Komtar
Overall: St. Giles Wembley Penang offers fantastic value for money with its top-notch service, modern facilities, and central location. Whether you're in town for business or leisure, this hotel is a solid choice for your stay in Penang.
6/15
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Anonymous User
Urban King
Stayed in Jan 2025
Family
1 review
3.7/5
Posted on Feb 27, 2025
I think this hotel is very good,The receptionist and the administrator are also very friendly.Except for the night of the 25th, there was a woman at the front desk wearing glasses was very rude.Because my family didn't understand some things and made mistakes.The front desk clerk blamed loudly, and no one knew why she did that.
Response from Property: Thank you for your kind words about our hotel and staff. We're thrilled to hear that you found the receptionist and administrator friendly and enjoyed your stay overall.We sincerely apologize for the experience you had with the front desk staff member on the night of the 25th. This is certainly not the level of service we aim to provide, and we deeply regret that you had to encounter this. Please rest assured that we take this matter seriously, and we will be addressing it with the team to ensure that all guests are treated with the respect and professionalism they deserve.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.
JoLHooi
Urban Twin
Stayed in Jan 2025
Business travelers
1 review
4.5/5
Great
Posted on Feb 24, 2025
Very Strategic location to have many access to a lot of places by walking distances.
Easy to get to anywhere as its located in the central of the Penang island, lots of good food and local hawkers can be easily access from the hotel location. have great view of the Komtar tower and the city of light, beautiful and stunning.
although its a refurbished building, but it has been very well kept and maintained. Maybe the facility floor of the swimming pool and the bar, might have rooms for improvement. The swimming pool looks very old, despite the taste of infinity pool, doesnt match the 4stars hotel standard, and the bar looks like a local bar with no proper standard.
We shall look into the standard of St Giles is other states or country.
Response from Property: Thank you for your thoughtful and detailed feedback. We’re glad to hear that you enjoyed the strategic location of our hotel, the stunning views, and the convenience of being close to so many places, including great food options.We value your input regarding the pool and bar areas, and we will certainly look into improving these facilities to ensure they meet the high standards expected of a 4-star hotel. Your feedback is important to us, and we’ll take it into consideration as we continue to improve our services.Thank you once again for staying with us, and we hope to welcome you back in the future!
CHEE HOW
Premier King
Stayed in Jan 2025
Couples
1 review
4.2/5
Very Good
Posted on Feb 9, 2025
Overall the hotel very convenient either you drive or walk around. Surrounding easy to get food. I’m extend n extend for 3 times this hotel. Nice view too
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Guest User
Urban King
Stayed in Jan 2025
Other
4 review
4.5/5
Great
Posted on Feb 9, 2025
Super good view from the room and delicious breakfast. I enjoyed the night, but this round, I rated 3 for cleanliness because there was tomato on the floor and ants inside the room. I support the idea of being eco-friendly, but housekeeping is important, especially after checkout from previous customers.
Response from Property: Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the beautiful view from your room and the delicious breakfast! However, we sincerely apologize for the cleanliness issues you encountered, particularly with the tomato on the floor and the ants in your room. This is certainly not the standard we strive for, and we will address this with our housekeeping team to ensure better attention to detail moving forward.We greatly appreciate your support of our eco-friendly initiatives, and we fully agree that maintaining high cleanliness standards is essential for all guests. We will make sure that proper cleaning procedures are followed more diligently after each checkout.We hope to have the opportunity to welcome you back and provide a better experience next time. Thank you again for your valuable input!
James366
Urban King
Stayed in Dec 2024
Family
3 review
3.7/5
Posted on Feb 4, 2025
Personally feel that its a very good location
Convenient and easy access to the foodies surrounding
Clean hotel too
Clean room
But my room was not seaview
Response from Property: Thank you for your kind feedback! We’re so glad to hear you enjoyed our convenient location and found the hotel clean and comfortable. It's great that you were able to explore the nearby food options and have an easy time getting around.We apologise that your room didn't have a sea view, as we understand how important that can be. For future visits, you may request a room with a sea view during check-in. However, all special requests are subject to availability. We’ll do our best to accommodate your request if a room with a sea view is available.We look forward to welcoming you back for another stay!
Kevin.Nguyen
Urban Twin
Stayed in Dec 2024
Couples
11 review
4.7/5
Amazing
Posted on Feb 2, 2025
First time staying here but everything was perfect! Smooth check in, nice room & comfy bed..booked a room with Trip.com
-Room Service: the food is very presentable & taste good
- Location is great
- Swimming pool clean
Definitely will come back & highly recommend
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
El H
Urban King
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 30, 2025
We love the hotel. Spacious room. Warm and friendly staff. Free drinks and popcorn at the lobby. Convenient location. Near to the Georgetown heritage area. Excellent breakfast. Large variety.
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Raymond
Urban King
Stayed in Dec 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Jan 23, 2025
Check in was smooth, high floor non-smoking room automatically arranged as i was returned customer. Greeted enthusiastically by the front staff. Food at breakfast was comprehensive. Car park system best, totally fuzz free. Entertainment partners also easily located within premises, no need to travel elsewhere and risk getting caught for drink driving.
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Asrul_Fikri
Urban King
Stayed in Dec 2024
Family
11 review
5.0/5
Outstanding
Posted on Jan 19, 2025
We stay for dinner event here. The hotel room was nice and clean. The staff and services was great. I enjoyed the breakfast also.
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
EugeneWeeSingapore
Premier King
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 4, 2024
My first time staying here in St. Giles Wembley Penang. The location is great. Rooms are ok. Breakfast is good.
6/18
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
ICHITARO
Urban Twin
Stayed in Jan 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 15, 2025
No complaints. Will use again next time I go to Penang. Thank you for a great stay.
Response from Property: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Anonymous User
Urban King
Stayed in Dec 2024
Family
4 review
3.2/5
Posted on Jan 13, 2025
Wife and I started developing rashes after day 1.
We don’t think it’s bed bugs but the bed sheets may not have been cleaned thoroughly.
Hotel environment was overall okay.
Response from Property: Thank you for sharing your feedback. We’re sorry to hear about the discomfort you and your wife experienced during your stay. Your health and well-being are very important to us, and we take your concerns seriously. We will review our cleaning procedures with the housekeeping team to ensure the highest standards are being met. We truly appreciate your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future.
Dr BP
Premier King
Stayed in Dec 2024
Couples
34 review
4.5/5
Great
Posted on Jan 12, 2025
The location of this hotel is great....directly opposite a couple of malls, the public transport hub in Komtar, several nearby restaurants. You are around a 10 minute walk to the historical parts of Georgetown, or just jump on one of the buses in Komtar (The CAT bus leaving from stop 9 is free and does a circuit of most of Old Georgetown).
Great view (We were on the 20th floor), comfortable bed, bathtub etc. Generally clean. Super friendly staff.
The downsides are that the rooms are in major need of refurbishment. Old and tired looking, decades old furniture, walls all scratched and scuffed. 1980s style decor.
Still a good deal to stay here, but perhaps don't expect you are getting a 4 star place....maybe in 2015 it was.
Anonymous User
Urban King
Stayed in Jan 2025
Couples
49 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Great location with good food around and good shopping around the hotel
Response from Property: Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future.