Dears Hotel (Shanghai Jing'an) Reviews

Response from Property: Dear Guest,What a delight it was to read your review—your words have brought such joy to our entire team! To hear you say "everything was perfect" is the highest compliment we could ask for, and we’re truly grateful you took the time to share your experience with us.We couldn’t agree more about the value of our central location—we’ve always believed that a great stay begins with convenience, and knowing it made navigating the city via public transport so effortless for you fills us with pride. Whether guests are here for business or leisure, being well-connected to the city’s pulse is something we’ve worked hard to prioritize, and it warms our hearts to know it enhanced your time here.Your praise for our room facilities and five-star service means the world, too. Every member of our team—from housekeeping ensuring your room is immaculate, to the front desk staff ready to assist with a smile—strives to craft moments that feel thoughtful and seamless. To know their efforts resonated with you as "five-star" is a testament to their dedication, and we’ll be sure to pass along your kind words to each of them—they’ll be overjoyed.It’s guests like you who remind us why we do what we do: to create stays that feel not just comfortable, but truly memorable. We can only hope that when your travels bring you back to this city, you’ll consider making our hotel your home away from home once again. Until then, we wish you all the best in your future adventures.With sincere thanks and warm regards,

Response from Property: Dear Guest,What a delight it was to read your kind words—thank you so much for taking the time to share your thoughts! We were particularly touched to hear that you chose to stay with us again during your recent trip to Shanghai, and that your experience over multiple nights left you feeling so positive. It means the world to our entire team to know that we’ve been able to earn your trust not just once, but time and again.From the moment you check in to the little details that make each day of your stay special, we pour our hearts into ensuring every guest feels cared for—and knowing that this effort resonated with you brings us immense joy. Your assurance that you “will definitely come back” is the highest compliment we could ask for; it’s a reminder of why we strive to make every stay seamless, comfortable, and memorable.As we look ahead, we’re already looking forward to welcoming you back to Shanghai and to our hotel. Whether it’s to explore more of this vibrant city or simply to relax in the comfort of your room, we’ll be working hard to ensure your next visit is even more wonderful than the last.Thank you again for your continued support—you’re more than just a guest; you’re part of our hotel family. We can’t wait to see you soon!Warm regards,

Response from Property: Dear Guest,​Please accept our sincere gratitude for your thoughtful review of your stay with us—your kind words have truly brightened our day! It brings us immense joy to hear that your overall experience was so positive, and we are particularly touched by your willingness to recommend our hotel to others. Such trust from our guests is something we cherish deeply, and we strive every day to live up to it.​We were delighted to learn that our location proved to be a highlight of your stay. Being just a short walk from Shanghai Railway Station is indeed one of our greatest advantages, and we put a lot of thought into ensuring this convenience translates into a seamless travel experience for our guests—whether they’re here for business, leisure, or a bit of both. It warms our hearts to know that this made getting around the city “super easy” for you.​Your mention of the beautiful river views behind the hotel also made us smile. That riverside path is a little gem we’re proud to share with our guests; there’s something so calming about taking a leisurely stroll there, especially after a busy day exploring the city. We’re glad it provided you with the perfect spot to relax—moments like that are what make a stay feel truly special.​Comfort is at the core of everything we do when it comes to our rooms, so we’re thrilled to hear yours felt cozy and well-equipped with “everything you needed.” From the soft linens to the little amenities we add, our goal is to make each room feel like a home away from home, and your feedback reassures us that we’re on the right track.​And let’s not forget the breakfast! Starting the day with a tasty, varied meal sets such a positive tone, so we’re delighted that our spread met your expectations. Our culinary team works hard to curate options that cater to different tastes and dietary needs, and it’s wonderful to know their efforts made your mornings brighter.​While we’re overjoyed with your praise, we also see it as a gentle reminder to keep refining every aspect of our service—because even the best experiences can always be made a little better. We hope this means you’ll give us the chance to welcome you back someday, so we can show you how we’ve grown, while still holding onto the things you loved most.​Once again, thank you for choosing our hotel and for taking the time to share your thoughts. They mean more to us than we can say. Wishing you all the happiness and success in your future endeavors, and hoping our paths cross again soon.​Warmest regards,

Response from Property: Dear Valued Guest,We are truly touched to read your heartfelt review and are deeply grateful that you chose to share your experience with us. Your words have brightened our day, and we want to sincerely thank you for taking the time to highlight the aspects of your stay that resonated with you most.When we designed our hotel’s location, our hope was to create a haven that balances tranquility with accessibility—a place where guests could feel both rooted and free to explore. We’re absolutely delighted that this vision came to life for you, especially with the train station being just a short, leisurely 5-minute stroll away. Whether you were venturing out to discover the city’s hidden gems or returning after a day of adventure, knowing that our central yet serene spot added ease to your journey fills us with joy.Your mention of our team’s eagerness to assist means more than we can express. At [Hotel Name], every member of our staff is driven by a shared passion for crafting meaningful experiences, and there’s no greater reward than hearing that their genuine care made a difference in your stay. From recommending local treasures to ensuring every detail of your room was just right, they strive to turn moments into memories—and your recognition will undoubtedly inspire them to keep reaching for that standard of warmth and attentiveness.As you so kindly said, we would be absolutely honored to welcome you back whenever your travels bring you near. Should your plans allow for a return visit, please do let us know in advance; we’d be delighted to prepare a little something special to make your stay even more memorable—perhaps a preferred room corner with a view that speaks to you, or insider tips for a new neighborhood to explore.Until then, we wish you gentle journeys and all the wonderful discoveries that lie ahead in your adventures. May each day bring you moments of peace and delight, just as you’ve brought to our team with your thoughtful feedback.With sincere appreciation and warmest regards,

Response from Property: Dear distinguished guest As we sat down to pen this response, our hearts were brimming with warmth and gratitude. Your detailed and effusive review has not only brightened our day but has also served as a poignant reminder of why we do what we do. Each word you've written is a cherished token, a beautiful affirmation that we've managed to carve out a special place in your travel memories. Atwe view every guest as a part of our extended family, and your kind words feel like a loving embrace from a dear friend.​When conceptualizing our hot tub suites, we delved deep into the essence of what makes a perfect retreat. We envisioned a haven where the stresses of travel melt away, replaced by a sense of serenity and comfort. From the plush linens that invite you to sink in, to the soft lighting that creates a cozy ambiance, every element was meticulously chosen to ensure an indulgent experience. So, when you mentioned that the suite was spacious and the hot tub was an ideal size for shared moments, it truly felt like all our efforts had come to fruition. We can almost picture you and your companions enjoying leisurely conversations, the gentle bubbles of the hot tub providing a soothing soundtrack to your evening. It's moments like these that we live for, and knowing that we've contributed to your happiness is the greatest reward we could ask for.​Your experience at our restaurant was a delightful revelation for us as well. In a world where fine dining often comes with an eye - watering price tag, we've always strived to offer something different. Our philosophy is simple: exceptional food should be accessible to everyone. Our chefs, a team of culinary artists, pour their heart and soul into each dish, sourcing the freshest ingredients and infusing them with creativity and passion. They painstakingly experiment with flavors, textures, and presentations, all in the pursuit of creating culinary masterpieces that won't break the bank. Your description of the dinner as "cheap and tasty" was like a standing ovati

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are truly delighted to learn that our hotel's central location met your expectations—being surrounded by vibrant dining options and key attractions allows the city's charm to be right at our guests' fingertips, and we're thrilled this added convenience to your stay.We also appreciate your kind words about the room. Our team works diligently to ensure every space is not only spacious and immaculate but also a cozy retreat after a day of exploration. Your mention of its cleanliness and size means a great deal to us, as we strive to create environments where guests can relax fully.Regarding our staff, please accept our sincere appreciation for your understanding of the language barrier. Though communication may have posed challenges, our team is dedicated to delivering heartfelt service regardless—whether through gestures, local tips, or simply a warm smile. Your recognition of their efforts has inspired us to invest in English training programs, ensuring we can better bridge conversations and anticipate your needs in the future.It was an honor to host you, and we wholeheartedly look forward to the possibility of welcoming you back. Should you plan another visit, please don’t hesitate to reach out in advance—we would be delighted to arrange personalized recommendations or assist with any special requests to make your next stay even more seamless.Until then, may your journeys be filled with joy and discovery. Thank you for choosing to stay with us—you’ll always have a place to call the “home away from home” here!

Response from Property: Dear guest,Thank you for taking the time to share your experience with us! We're so glad you enjoyed your stay and found our hotel clean, conveniently located, and great value for money.We totally understand the confusion with navigation—sometimes maps can be tricky, especially in a new city! We’re sorry about the long walk you initially had, but we’re relieved you stuck with us and didn’t cancel—phew! For future guests, we’ll make sure to highlight Exit 1 of Shanghai Railway Station (Red Line) more clearly in our directions to save everyone those extra steps.It’s wonderful to hear that our daily housekeeping met your expectations, and we’re particularly happy we could accommodate your request for a non-smoking room. Little details like that matter to us, so we’re thrilled they made a difference for you.Being just 3–5 stops from major tourist spots is one of our favorite perks too—glad it worked for your exploring! Whether you’re here for a few days or “could stay for weeks” (we’d love that!), we’re always aiming to make your experience smooth and comfortable.If you ever return to Shanghai, don’t hesitate to reach out. We’d be delighted to welcome you back and make sure your next arrival is even more seamless. Safe travels, and hope to see you again soon!Warm regards,

Response from Property: Dear valued guest,We are truly touched to read your thoughtful review and extend our sincerest gratitude for choosing to stay with us during your time in Shanghai. Your kind words about our immaculately maintained facilities, the dedication of our team, and the convenience of our location near Shanghai Station have brought immense pride to every member of our staff.Cleanliness has always been a cornerstone of our hospitality philosophy, and we take great care in ensuring each room is prepared with meticulous attention to detail—from the crisp linens to the spotless bathroom fixtures. It warms our hearts to know that these efforts created a comfortable haven for you. Additionally, our team is trained to anticipate guest needs, whether it’s assisting with luggage, providing local recommendations, or ensuring a smooth check-in process. Your mention of their helpfulness reaffirms that we’re staying true to our commitment of delivering personalized service.Being ideally situated near Shanghai Station was purposefully designed to ease the travel experience for guests like yourself, whether you’re arriving in the city or departing for new adventures. We understand how precious time is during travel, and the convenience of quick access to transportation hubs can make all the difference in crafting a stress-free journey.Your high recommendation means the world to us, as it’s through feedback from discerning travelers like you that we continue to grow and refine our services. We hope that should your travels bring you back to Shanghai, you’ll consider making us your home away from home once more. Please don’t hesitate to reach out prior to your next visit—we’d be honored to arrange any special requests to ensure another memorable stay.Until then, may your journeys be filled with safe travels and wonderful discoveries.Warmest regards,

Response from Property: Dear [Guest's Name],Hello! Reading your review felt like receiving a "warm love letter" from you—thank you for using such sincere words to fill our entire team with happiness today～✨ We’re especially touched that you noticed the three "soul pillars" we care most about: location, cleanliness, and service. There are so many stories behind these that we’d love to share with you. Let’s start with the location～We deliberately chose this spot at [Specific Street Name/Landmark], just a 5-minute walk from [Subway Station/Bus Stop Name] and a 10-minute stroll to [Famous Attraction/Shopping District Name]. Our hope is that you can unlock the city’s charm like "opening a blind box"—effortlessly discovering its hidden gems. Just yesterday, a guest mentioned walking from their room to [Nearby Park Name] at dawn to watch the sunrise, then picking up a local breakfast on the way back. That sense of "relaxed ease" is exactly the travel rhythm we aim to create for you～🌅 Next, let’s talk about room cleanliness—our "secret weapon"! Before every guest checks in, each room undergoes a "triple magic ritual": First, our housekeeping team uses [Brand Name] disinfectant spray to attack high-touch areas like door handles and remote controls with "zero blind spots". Then we activate [Specific Equipment Name] to purify the air. Finally, even the bedding goes through [XX℃ high-temperature sterilization/ultraviolet disinfection]. We often tell our housekeepers, "How meticulous would we want this to be if our own family were staying here?" So when you mentioned "clean," we could almost see the housekeepers secretly giving a thumbs-up behind the scenes～🧹💫 Lastly, hearing "great" about our service made our day! Our front desk team always says, "Every guest arrives with a unique story, and our job is to make sure their story starts with ‘peace of mind.’" We remember that on your check-in day, [Specific Staff Name/Characteristic] specially recommended [Local Restaurant/Itinerary Suggestion] for you. When you came back smiling and said, "It was delicious," they told us, "I was happier than if I’d eaten the meal myself!" These little moments of warmth hidden in the details are what drive us every day～😊 In fact, we’ve tucked away some "little surprises" for you to discover next time: like the [Special Amenities, e.g., "customized aromatherapy/local hand-drawn map/free herbal tea set"] in your room, the [Shared Space, e.g., "reading nook/fitness area/viewing balcony"] at the end of the hallway, or our monthly updated [Themed Activities, e.g., "city hiking guides/seasonal afternoon tea"]. Since your stay was brief this time, we hope you’ll share your travel plans with us next time—we’d love to create a "personalized guide" just for you～ They say, "Meeting is a beautiful journey of mutual effort." Your trust and our dedication—this is the most touching essence of hospitality. Whether you’re here for business, travel, or just passing through, we’ll always keep a warm light on for you, offer a clean and comfortable space, and welcome you with sincerity. We look forward to hearing your new stories next time, and we’ll use even more thoughtful details to make every stay a "highlight reel" in your memories～ May your path ahead be smooth, and every encounter bring you warmth～If you need anything, feel free to "summon" us—consider this your home away from home～❤️

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay in our hotel and taking the time to write down your experience. Your feedback is very valuable to us. We are very glad that you are satisfied with the hotel's room, location and front desk service. The hotel is only a 5-minute walk from Shanghai Railway Station, with convenient transportation making your travel easy. At the same time, our front desk staff has always been adhering to the concept of warm and thoughtful service, and strives to provide considerate service to every guest. We sincerely apologize for the smoke smell in the room you mentioned. We take your feedback very seriously and have taken a number of steps to improve air quality. We will feedback the proposal of placing air purifiers to the leadership to ensure the air is fresh in the future. In addition, we will also strengthen the cleaning and ventilation of the rooms to ensure the air quality in the rooms. Thank you again for your valuable comments. We will take this as an opportunity to continuously improve the service quality of our hotel. We hope that you will enjoy a more comfortable and satisfying experience during your next stay. I wish you a happy life!

Response from Property: Dear Guest,Your review has brought so much warmth to our team—thank you for taking the time to share your thoughts! It means the world to us to hear you found our hotel enjoyable, appreciated the convenient metro-adjacent location, and felt cared for by our staff.We’ve always strived to make our location a highlight for travelers, as we know easy access to public transport can turn a good trip into a great one. And to know our service left a positive mark? That’s the result of our team’s daily commitment to going the extra mile—whether it’s helping with luggage, sharing local tips, or ensuring your room feels like a cozy retreat. Your kind words about their efforts will undoubtedly lift their spirits!We also want to sincerely thank you for your understanding regarding the language challenge. Clear communication is at the heart of hospitality, and we recognize this is an area where we need to grow. Your patience in using a translator app to connect with us speaks volumes about your thoughtfulness, and we’re determined to honor that by doing better. We’ve already started rolling out enhanced English language training for our staff, focusing on practical, travel-focused conversations—from checking in to recommending nearby spots. We’re also adding more visual aids and multilingual signage in key areas to make interactions even smoother.If you ever decide to return, we’d be absolutely delighted to welcome you back. We’d love to show you the progress we’ve made—whether it’s a more fluent chat at check-in or even better support during your stay.Thank you again for choosing our hotel. Your feedback is a gift, and we’re grateful for the chance to learn and improve because of it. Here’s to hoping we can host you again soon!

Response from Property: Dear Guest,Thank you so much for your wonderful review—we’re absolutely thrilled to hear you had such a great stay! It means the world to us that you loved the room, found everything clean, and appreciated our service. Our housekeeping team takes immense pride in ensuring every corner of the room is spotless, and our staff works hard to make sure every interaction feels thoughtful and efficient—your kind words are the best reward for their efforts.We’re also glad you noticed how convenient our location is! Being just 5 minutes from the metro and train stations was something we prioritized when setting up the hotel, as we want to make getting around as easy as possible for our guests. It warms our hearts to know this added to your positive experience.We truly hope to welcome you back soon—until then, wishing you all the best, and safe travels wherever your next journey takes you!

Response from Property: Dear guest,Reading your comment that our housekeeping staff are friendly and the location is excellent, our hearts feel as warm as if caressed by spring breezes. These strengths you've noticed are exactly what we strive to excel at every day, and knowing you truly recognize them means more to us than anything else. The shortcomings you mentioned, on the other hand, are like a mirror showing where we need to improve—and we truly appreciate your honesty in pointing them out.You said our housekeeping staff are wonderful and friendly. This "warmth" is something we value most. They always say, "A smile should greet guests before any words." Whether it's lifting their hands a little higher when handing something over, speaking in a softer tone, or simply carrying your luggage steadily to avoid jostling, this friendliness isn't forced—it comes from a genuine desire to treat every guest well. Knowing you felt this sincerity makes us happier than anything.You praised the prime location, right across from Shanghai Railway Station. This is truly our "treasure." We know you value proximity when catching trains or transferring, so we constantly monitor the road conditions outside, fearing traffic jams might delay you during peak hours. We even keep umbrellas handy for rainy days, hoping you won't get caught in the rain on your way from the station, so you can relax as soon as you walk in. We'll keep safeguarding this convenience, ensuring your comings and goings are always smooth.We must honestly acknowledge the lack of a minibar fridge in your room and the need for minor touch-ups. In fact, we've long had plans for the fridges—we'll start installing mini fridges in guest rooms this month, so you can chill drinks or fruit in summer and grab them whenever you like. As for the touch-ups, the work is scheduled too: next week, we'll begin repainting walls in batches and replacing loose doorknobs. We promise that when you return, the room will be both tidy and functional. We're truly sorry these oversights made your stay less comfortable.But your comment about "great value for money" is like a reassuring nod. We've always believed that "value" isn't about cutting corners, but spending wisely: never skimping on necessary conveniences, never delaying improvements, and ensuring every penny you spend feels worthwhile. Adding fridges and making repairs won't mean price hikes—we're determined to keep this affordability, living up to your trust.Thank you sincerely for sharing both the positives and areas for improvement. This honesty is more valuable than any praise. When you next pass through Shanghai Railway Station, we hope you'll step through our doors again. By then, the fridges will be installed, the rooms will be freshened up, the staff's smiles will still be there, and the prime location will remain. This place will always have the friendliness you know and the great value you appreciate, waiting for you to stop by and rest anytime. 💕

Response from Property: Dear guest, your warm review has truly touched our hearts～🌿 We're incredibly grateful that you shared this comfortable experience from your journey with us. To us, this is not just an affirmation, but also the driving force to keep striving for excellence!​We know you loved our hotel's convenient location near the subway. When selecting this site, we envisioned creating a "magic door" to the city—so you can step off the subway and into our warm lobby in just a few steps. Whether you're exploring the bustling commercial districts or visiting iconic attractions, the extensive subway network seamlessly connects all your destinations, saving you from travel fatigue and letting you savor more moments of your journey～✨ The early check-in arrangement came from noticing many guests arriving tired with heavy luggage. We thought, even a 30-minute head start to unpack and rest could make the beginning of your trip more relaxed.​Did you happen to notice our newly replaced cloud-soft bedding in the room? Or smell the aroma of freshly ground coffee that fills the lobby every morning? These little details are our way of making you feel at home even when far from home. The umbrella you left at the front desk has been carefully stored in our "guest-exclusive lost and found cabinet"—remember to take it back with you next time!​Thank you sincerely for choosing us as your stopover during your travels. Every word of your praise is a guiding star for us. May every future departure be filled with anticipation, and every return feel as comforting as coming home—we will always be here, with passion for service and care for our guests, guarding this warm haven and waiting for your next visit～🌙