Su Shi Hotel (Shanghai Bund Nanjing East Road Subway Station) Reviews

Response from Property: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments of their opinions to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to coming again!

Response from Property: Dear Valued Guest,Thank you sincerely for your kind words and appreciation of our accommodations! We are truly gratified to learn that you found our environment clean, tidy, comfortable, and hygienic—exactly the tranquil retreat we strive to create for every guest. Your satisfaction is both an encouragement and a testament to our dedication.We also appreciate your recognition of our convenient and efficient transportation access. The strategic location of our property is indeed designed to enhance your travel experience, and we take pride in maintaining—and continually improving—this advantage. Providing thoughtful, high-quality service remains our unwavering commitment, and your praise motivates us to elevate our standards further, ensuring every guest feels at home.Once again, we extend our heartfelt gratitude for your valuable feedback. It not only honors our efforts but also fuels our drive to excel. We eagerly anticipate the opportunity to welcome you back and deliver an even more memorable stay in the future.Wishing you continued success, and we hope to see you soon!

Response from Property: Dear Guest,Hello, we sincerely apologize for the misleading information and inconvenience you encountered when booking a room at our hotel. We understand that this sudden situation may have caused you distress and dissatisfaction, and we offer our heartfelt apologies for that.Regarding the "deceptive behavior" you mentioned, we would like to clarify that it was never our intention. During your booking process, due to possible miscommunication or issues with information display, you may not have fully understood the floor information of the room you booked. We value every guest's experience and right to know, therefore, our room type descriptions do include floor information to enable guests to make more informed choices.However, we admit that there was an oversight in this booking process, and we failed to ensure that you could obtain this critical information clearly and accurately. This may have been an issue with our booking system, website description, or customer service communication. We have conducted an internal investigation into this matter and will take measures to improve and ensure that similar situations do not occur again.Our hotel policy allows for free cancellation or modification of bookings: if you are dissatisfied with the basement room, we can cancel or modify your booking for you free of charge, without any additional fees. Additionally, our hotel offers guests the service of viewing rooms before checking in. We would also like to take this opportunity to remind you that when booking a room, please be sure to carefully read the room type description and related information to ensure that your needs are met.If you have any questions or need further assistance, our customer service team will be available to support you at any time. Once again, we apologize for the inconvenience caused and sincerely thank you for your feedback. Your valuable opinions are an important driving force for us to continuously improve and enhance our service quality. We look forward to providing you with a more satisfactory and enjoyable stay in the future.If you have any questions or need further communication, please feel free to contact us. Wish you a happy life!Best regards,

Response from Property: Thank you for staying at Sushi Hotel with a kiss. Your arrival makes Xiaosu’s home shining brightly! The hotel is close to the subway station, about 3 minutes walk, with a superior geographical location, quiet and quiet, all rooms, facilities and equipment, and many restaurants nearby, enough to satisfy your taste buds. At the same time, it is about 100 meters away from the pedestrian street, close to the Bund, Chenghuang Temple, Joy City and other many tourist hot spots, which are really convenient. Looking forward to the arrival of the little master again!

Response from Property: Thank you for staying at Sushi Hotel with a kiss. Your arrival makes Xiaosu’s home shining brightly! The hotel is close to the subway station, about 3 minutes walk, with a superior geographical location, quiet and quiet, all rooms, facilities and equipment, and many nearby restaurants are enough to satisfy your taste buds. At the same time, it is about 100 meters away from the pedestrian street, close to many tourist hot spots such as the Bund, Chenghuang Temple, Joy City, etc., which is really convenient. Looking forward to your visit again!

Response from Property: Dear guest,We deeply apologize for the dissatisfaction you experienced during your stay at our hotel. The odor issue and the shedding skin in the bathroom you mentioned are clearly not in line with our basic commitment to provide guests with a clean and comfortable accommodation environment. We understand that price may have played a role in your choice of our hotel, but this is absolutely not a reason to compromise on service quality and hygiene standards. Your feedback has served as a wake-up call for us, reminding us to take immediate action to ensure that all guest rooms meet and exceed guests' expectations.In response to the issues you reported, we have taken the following emergency measures:Enhanced Cleaning Procedures: We will conduct thorough cleaning of all guest rooms, with a particular focus on the bathroom area, to ensure the complete removal of any odors and shedding skin. Additionally, we will increase the frequency of daily cleaning to prevent similar issues from recurring.Improved Air Quality: We plan to install or upgrade air purification equipment to enhance the air quality in the guest rooms, ensuring that every guest can breathe in fresh and healthy air.Employee Training: We will strengthen employees' understanding and implementation of hygiene standards, ensuring that every employee can accurately identify and address hygiene issues that may affect guests' experiences.Thank you once again for your valuable feedback, which is crucial for us to improve our services. We are committed to continuing our efforts to ensure that every guest at our hotel enjoys a stay that is worth morethanwhattheypaidfor.Bestregards[HotelName]CustomerServiceTeam

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We sincerely apologize for the smoke odor you experienced in the corridor.While our hotel maintains a strict no-smoking policy, we acknowledge that occasional guests may disregard this rule in public areas. Additionally, recent upgrades and commissioning of our ventilation system have temporarily reduced air circulation efficiency, contributing to this issue. We fully recognize the inconvenience this caused and are treating it as an urgent priority for improvement.Your comfort remains our highest priority, and we are actively addressing both guest compliance and technical optimizations to prevent recurrence.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and restore your confidence in our service.Warm regards,Hotel Name] Management

Response from Property: Dear Guest,We sincerely thank you for choosing to stay at our hotel and for sharing your experience with us. We deeply apologize for the issues you encountered and have promptly initiated corrective actions. We respond to your feedback item by item as follows:Regarding the outdated facilities, we have arranged our engineering team to conduct a deep cleaning of the corridor carpets and plan to gradually replace them with more durable materials within this quarter. The bathroom facilities have been included in our annual renovation plan, and we will prioritize upgrading the older equipment to ensure hygiene standards and comfort.Concerning the issue of musty towels, we will immediately conduct acomprehensive review of our linen cleaning process, incorporating an additional high-temperature disinfection step and replacing all existing towels.For the communication issues in service, we have installed multilingual translation devices at the front desk. If you have any urgent needs, please feel free to contact the front desand w will arrange a dedicated personnel to assist you.On the positive side, we are delighted that you enjoyed the spacious layout of the rooms and the comfort of the beddings, which are key areas of our ongoing improvement. The hotel's excellent location is indeed a highlight, and we plan to enhance this by partnering to offer guided tours of nearby attractions in the future.Thank you once again for your understanding and valuable feedback!Best regards,

Response from Property: Dear Guest,Thank you for choosing our hotel and taking the time to share your stay experience with us. We highly value your feedback and deeply apologize for not fully meeting your expectations.Regarding the location: We are delighted to hear that you were satisfied with our location, with easy walking access to Gate 6 of Nanjing East Railway Station and the main street of Nanjing Road, surrounded by convenient transportation and ample amenities. This is exactly what we have been striving to provide for our guests' convenience.Regarding food recommendations: Thank you for mentioning the East Asian cuisine restaurants nearby. We are also honored to have facilitated your dining choices. As a culinary capital, Nanjing boasts a rich food culture, and we look forward to you enjoying authentic delicacies again during your next stay.Regarding room ventilation: We are pleased to know that you were satisfied with the ventilation in our rooms. Maintaining good indoor air quality is an aspect we have always prioritized, and we will continue to optimize it to provide you with an even more comfortable accommodation environment in the future.Thank you once again for choosing our hotel and sharing your valuable opinions. We look forward to having the opportunity to serve you again in the near future, providing you with an even more exceptional stay experience. Wish you a happy life and we eagerly anticipate your next visit!

Response from Property: Dear guest, hello. For transit passengers with only a brief need for 2-3 hours of rest, our hotel fully understands and provides corresponding services. We are well aware of the fatigue and inconvenience that transit passengers may experience, so we have specially prepared a comfortable guest room environment for you to ensure you can get sufficient rest in a short period of time. The guest rooms are fully equipped and clean, ensuring you can sleep peacefully. At the same time, we understand that you do not want to go through too much trouble. Our hotel is conveniently located and can be easily reached from the airport without too much hassle. Additionally, the hotel provides convenient facilities and services to ensure you can enjoy your stay effortlessly. If you have any special needs or requests, please feel free to inform our front desk or customer service team. We will be happy to assist you and ensure your transit trip is smoother and more enjoyable. Thank you again for choosing us, and we look forward to your next visit!

Response from Property: Dear guest,Thank you very much for your feedback. We fully understand that the satisfaction of every guest is of utmost importance. Regarding the pricing concern you mentioned, we appreciate that price sensitivity is a crucial factor for consumers when choosing accommodations. We strive constantly to find the optimal balance between providing high-quality services and reasonable pricing, yet market fluctuations and special periods (such as holidays and large-scale events) may lead to price adjustments.At the same time, we deeply respect your personal choices and preferences. In this highly competitive market, every guest has the right to make decisions based on their ownneeds and budget. We sincerely welcome you to explore more options in the future and hope that wherever you choose, you will enjoy a delightful stay.Once again, we are grateful for your valuable input. If you have any specific suggestions about our hotel or need further communication in the future, we will be more than happy to listen and address them to the best of our abilities. We look forward to the opportunity to serve you again in the future and strive to earn your satisfaction and recommendation.Wishing you a pleasant journey and all the best![Hotel Name] Customer Service Team

Response from Property: Dear guest, thank you very much for your review of our hotel. We will continue to make efforts and live up to your praise. Thank you again for your recognition of our hotel. We look forward to your next visit and wish you a pleasant journey!

Response from Property: Dear guest,We are deeply sorry for the unpleasant stay you experienced and sincerely apologize for the inadequate service provided. Your feedback is of utmost importance to us, as it has directly highlighted significant issues in our hygiene standards, facility descriptions, and room allocation. In response to the specific concerns you raised, we have immediately taken the following measures:Enhanced Hygiene and Cleaning:We have promptly arranged for a professional team to conduct thorough cleaninganddisinfection of all rooms, with particular emphasis on the basement room you mentioned, ensuring that every corner meets high standards of cleanliness. Additionally, we will intensify training for our cleaning staff to guarantee the quality and frequency of daily cleaning tasks.Improved Room Environment:Addressing the issues of odor and spider webs, we will carry out a comprehensive environmental inspection and improvement program. This includes optimizing the ventilation system, implementing moisture control measures, and conducting regular pest control to create a more comfortable and healthy accommodation environment.Clear Room Information:Regarding the misunderstanding about the room location, we have now clearly indicated the specific location of each room, including whether it is located in the basement, in our booking system and at the front desk. This will prevent similar situations from occurring again.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback.

Response from Property: Dear guest, thank you for your stay at Sushi Hotel Nanjing East Road Subway Station Branch. We are very sorry that we failed to bring you a good check-in experience. As for the slow check-in at the front desk, the hotel has strengthened the training of staff on the check-in process for foreign guests to ensure that the next guest will not encounter the same problem. The hotel has no guest meals, only the staff restaurant, thank you very much for pointing out the shortcomings of the hotel, we will strive to improve and improve, provide customers with a clean and comfortable living environment, improve the quality of service. Thank you for your message, finally wish you a pleasant trip, and welcome you to visit again.