Yuexin Hotel (Shanghai Zhongshan Park Branch) Reviews

Response from Property: Thank you for your 5-star review! We're thrilled you enjoyed our convenient location and friendly service. Choosing a spot right next to hot pot, Lawson & Family Mart was intentional—so guests can savor snacks and meals just steps away! Our front desk team is overjoyed by your kind words and will keep welcoming every traveler with warm smiles. Can’t wait to host you again for more ‘10-step access’ joy—may your journeys always be cozy & delicious!

Response from Property: Dear guest,We're truly grateful that you chose to stay with us for the second time and appreciate your overall positive feedback on the quality of our hotel.However, we're sorry to hear that there were some areas that didn't meet your expectations during this stay. We sincerely apologize for the marks on the walls, the floor, and the water stains on the shower glass. We understand that a spotless environment is crucial for a pleasant stay, and we'll make sure to pay more attention to these details during our regular cleaning. Regarding the torn sheet and duvet cover, we're extremely sorry for this oversight. We'll immediately check and replace all such damaged items in our rooms.As for the lack of a full - length mirror, we'll take this into consideration and see if we can make some adjustments in the future to better meet your needs.We're glad to know that you found the breakfast decent. We'll keep working hard to maintain and improve the quality of our services.Once again, thank you for your valuable feedback. We look forward to welcoming you back and providing you with a more satisfactory experience.

Response from Property: Dear guest,Thank you so much for your wonderful review and recommendation! We're thrilled to hear you loved our hotel, especially the convenient location between two metro stations—it's something we take pride in for easing our guests' travels.Knowing you plan to stay again fills us with joy. We'll keep up the good work to ensure your next visit is even more delightful. Looking forward to welcoming you back soon!

Response from Property: The room is clean and there is housekeeping every day. There is a robot to send up your deliveries, which is super convenient. There is also a laundry and a dryer room for you to wash your clothes, which is great. Eva was also very helpful when helping us with check - in and luggage deposit during check - out. The café downstairs also serves nice drinks at a good price. I would visit this hotel again.

Response from Property: Dear guest:Hello! Thank you very much for sharing your experience with us. We are glad that you are satisfied with the clean and spacious rooms and the facilities, and the numerous cafes and malls around can also bring you convenience. We are very sorry about the fact that it is a little far from the metro, but we are also glad that you can find the convenience of reaching multiple metro stations by taxi. Although our staff mainly communicates in Chinese at present, we have realized that this may cause inconvenience to some guests, and we are actively seeking solutions, such as arranging more bilingual staff or providing multilingual signs.We hope you have had a great time here, and we look forward to your next visit to experience better service!Wish you a happy life!

Response from Property: Dear guest, hello! Thank you for choosing Yuexin Hotel and providing us with such a thoughtful review. Our values are putting guests first, and we dedicate our "happy smile, friendly greetings, enthusiastic service, and sincere care" to every customer, colleague, and partner. Thanks again! All the hotel staff warmly look forward to your next visit

Response from Property: Dear guest,We are truly delighted to read your wonderful review! David will be overjoyed to know that his efforts have been so greatly appreciated. He always takes pride in going the extra mile to ensure our guests have a memorable stay.We are also glad to hear that our other counter staff made a positive impression on you. Our team is dedicated to providing exceptional service and being sensitive to the needs of all our guests.Thank you again for your kind words. We look forward to welcoming you back soon and continuing to make your stays enjoyable.

Response from Property: Dear guest, we're absolutely delighted to hear that you had such an outstanding experience at our hotel! It's our pleasure to go the extra mile for our guests and make your stay as comfortable and convenient as possible. We're glad you appreciated the great location too, surrounded by so many wonderful eateries, massage parlors, and cafes. We look forward to welcoming you back in the future and providing you with even better service!

Response from Property: Dear guest：Thank you so much for taking the time to share your detailed review of your stay with us! We're absolutely delighted to hear that you found the cleanliness of the room satisfactory and that its simple style is well - suited for families with kids. It's great to know that the nearby Family Mart and numerous eateries made your stay more convenient.We do apologize that the width of the shower area didn't quite meet your expectations. We'll take this feedback into consideration during our future renovations to improve the guest experience.We're also glad that you made use of the 2 washing machines and 2 dryers provided free of charge in the hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future and offering you an even better stay.Best regards。

Response from Property: Dear guest, hello! Thank you for your high evaluation and full trust in us. We have always demanded strict standards of ourselves, provided enthusiastic and professional services, and strictly controlled our cleaning work, striving to present guests with a warm, comfortable, clean and refreshing atmosphere during their stay. Thank you for your affirmation. Your affirmation is the best support and encouragement for us, and we will continue to work hard to do better. Looking forward to your visit again and wishing you a pleasant journey!

Response from Property: Dear Guest：Thank you for your positive review! We're delighted to hear you were satisfied with the hotel's prime location, surrounded by diverse dining options and convenient stores at both ends of the street. The proximity to the fire department is indeed a key safety feature we prioritize for our guests. While we acknowledge the 10-minute walk to nearby stations (Yanxi West Rd Stn, Zhongshan Park Stn, Jiangsu Rd Stn) might be tiring in hot weather, your suggestion about using Didi is greatly appreciated. We'll continue enhancing transportation guidance for our guests. Looking forward to welcoming you back for an even more enjoyable stay!

Response from Property: Dear Guest,Thank you so much for your heartfelt review! We take pride in delivering "simplicity with substance" — spacious minimalist rooms, budget-friendly perks (38RMB East-meets-West breakfast), and our prime location (subway-connected, to Hongqiao Airport). Thrilled you loved our hidden gems: bagel café aromas, ******* delivery to your door, and laundry service! Even with language barriers, our staff’s warm smiles speak volumes. Can’t wait to welcome you back with more thoughtful touches!

Response from Property: Dear Guest,Thank you for spending 8 days with us! We focus on perfecting the essentials – premium sleep & shower experiences. Thrilled you found value in our strategic location: vibrant restaurants across the street, 20-min walk (5-min bike ride) to metro, and 24hr grocery next door. These thoughtful touches are designed for long-stay travelers like you. Can’t wait to recharge your next journey with our consistent comfort!

Response from Property: Dear guest, thank you so much for choosing us and sharing your feedback! We're really glad that you appreciate the variety of our dishes. We sincerely apologize for the fact that the food couldn't be kept warm all the time. This is definitely an area we need to improve, and we'll strengthen the heat - preservation measures. We look forward to your next visit, and we'll surely provide you with more considerate service!