GUI Ke Hotel (Shanghai Zhenru Huanyu City Zhongning Road Subway Station Branch) Reviews

Response from Property: Among the myriad of things in the world, we are deeply honored to be able to be a touch of warmth in your journey. We sincerely hope that our services can become a bright spot in your life. We look forward to your next visit and sharing the stories of your journey together.

Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of different layout room types for different guests to choose from, next stay you can choose the Guizhen queen bed room, room with projector Oh! We hope our sincere service can bring you a more pleasant experience, the hotel staff sincerely look forward to your visit again!

Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of different layout room types for different guests to choose from, next time you can choose the courtyard room, the space will be much larger! We hope our sincere service can bring you a more pleasant experience, the hotel staff sincerely look forward to your visit again!

Response from Property: Your positive review is like an ice cream on a hot summer day, instantly sweetening our mood! Thank you for your five-star review. We will keep working hard to ensure that every experience you have with us is as delightful as enjoying the most delicious dessert!

Response from Property: Dear guest, we are very sorry that you did not have a satisfactory stay. Regarding the issues you pointed out about the window closure and the room type experience, we have already contacted the engineering department for a comprehensive inspection. In the future, we will add double sealing strips and optimize the hardware. When you found the problem at that time, you could have communicated with the front desk and we would have immediately replaced it for you. We apologize again and look forward to your next visit and making you satisfied.

Response from Property: 像鹿穿過花崗，風吹開一枝扶桑，而你來到我身旁。桂客酒店為您守候每一次出行。

Response from Property: 晨有清逸，暮有悠閑，走過人生四季，享盡一路絢麗風景，歡迎回家，桂客酒店伴您左右!

Response from Property: Dear guests: Hello, thank you very much for giving us valuable advice in your busy schedule. We hope you can understand and correct some omissions in the process of serving you. Your satisfaction is our greatest pride, to maintain high quality service is our unremitting pursuit, look forward to next time and wish you all the best, everything goes well!

Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of different layout room types for different guests to choose, I hope our sincere service can bring you a more comfortable experience, the hotel staff sincerely look forward to your visit again!

Response from Property: 像鹿穿過花崗，風吹開一枝扶桑，而你來到我身旁。桂客酒店為您守候每一次出行。

Response from Property: Simple words reveal true feelings, and long distances convey sincere blessings. Thank you for your choice. Your satisfaction is the best encouragement for us! We look forward to your stay again!

Response from Property: The moment I received the favorable comments, it seemed as if the whole world became beautiful. Your satisfaction is our greatest happiness. Thank you for choosing our Guike Hotel (Shanghai Zhenru Huanyu City Zhongning Road Subway Station Branch). We look forward to continuing to bring you warmth and surprises in the future.

Response from Property: Thank you for taking the time out of your busy schedule to review our room. We are honored that you chose to stay in our shop among the vast crowd. Everyone who comes is a guest, and meeting is always fate. I wish you a wonderful life!

Response from Property: We are very sorry for giving you such a bad stay experience. We are well aware that such service has completely failed your trust, and we are deeply guilty for this. Regarding the problem you reported, we have immediately launched an investigation and solemnly explained to you the solution: Regarding the hygiene problem: We have carefully checked the photos you took (especially the dark long curly hair on the light gray wooden floor and the brown hair on the marble floor), and these are indeed hygiene and cleaning omissions. The hotel has immediately carried out deep cleaning and disinfection of the relevant areas (including the corners, corners and floors you mentioned), and upgraded the room cleaning SOP (standard operating procedure). In the future, the "key area hair inspection" link will be added to ensure that similar problems will not occur again. Regarding the damage to the suitcase: It is indeed due to improper storage by the hotel, and we have communicated the compensation plan. Regarding the air conditioning design problem: For the "air conditioning blowing directly on the head" you mentioned, we have arranged for the engineering department to conduct on-site inspection. After preliminary investigation, the angle of the air conditioning outlet in this room does have an unreasonable design problem (it may be the angle deviation during installation). It has been adjusted to a more reasonable air outlet direction, and the air conditioning outlets of all guest rooms will be checked one by one to avoid affecting the guest experience. The explanations given by the front desk and the manager did not accurately convey the problem. We apologize for the inadequate communication. You should have felt at home when you chose to stay in our hotel, but we let you down due to our negligence. This is our dereliction of duty. We have set up a special team to follow up on this matter, and will strengthen the service awareness training of employees in the future to prevent "perfunctory responses". We apologize again for the inconvenience caused to you, and we also ask you to give us a chance to make up for it. If it is convenient for you, you can contact us at any time through private messages, and we will do our best to cooperate in solving the remaining problems. We look forward to having the opportunity to regain your trust with better service in the future.