JIANGUO HIDDEN Hotel - Shanghai Lujiazui Software Park Store Reviews

Response from Property: 感謝您如此詳盡且充滿善意的分享！🌟 得知您在語言不通的情況下仍能感受到我們的温暖服務，倍感欣慰——這正是我們致力於跨越文化壁壘、傳遞真誠關懷的意義所在。關於房間升級的小插曲，其實是前台同事注意到您的預訂備註中提到“紀念結婚週年”，便悄悄為您準備了驚喜💝（未來我們會更主動告知此類貼心安排）。雖智能家居系統未能盡興體驗，但它確實代表着我們對科技賦能住宿的探索；若下次有機會，歡迎隨時召喚客房管家協助操作。您的滿意是我們持續優化的動力，期待未來以更完善的細節、更温暖的守候與您重逢！祝您生活美滿，旅途常伴喜悦！🏨💕

Response from Property: 呀～被您誇得連機器人都悄悄亮了下眼睛呢～✨ 客房阿姨擦玻璃時會對着光檢查三遍，拖鞋要在消毒櫃裏 “暖和” 十分鐘才擺進衣櫃；前台小姐姐給您辦理入住時，連電梯按鈕都提前按成您所在的樓層～最讓人暖心的是您提到的失物電話呀，保潔阿姨整理退房時發現您落下的絲巾，愣是舉着它追到大堂，後來還專門學了用真空袋包裝，就怕褶皺委屈了漂亮的料子～

Response from Property: Dear guest, hello! Thank you for choosing Shanghai Jianguo Yinyi Hotel and writing such a warm review with your heart! 🌟 The 'Huanxin Room' you mentioned is our commitment to quality - spacious space and clean environment come from the team's daily meticulous maintenance and one guest one exchange standards. It is our greatest honor to receive your 'super clean' recognition~ 😊 The convenience of [Location] comes from the hotel's proximity to the Nanjing East Road Business District and the subway hub. You can walk to explore the Bund, Yu Garden and other scenic spots. We are very pleased to provide convenience for your journey! Behind the surprise of the room upgrade is our appreciation for the needs of every guest - your satisfaction is our goal, and in the future, we will continue to create more 'beyond expectations' experiences with thoughtful service~ 🎁The original intention of the design of the Comfort Rest Area is to create a relaxing feeling for guests as a 'home away from home'. Seeing you relaxing here, we deeply feel that the value of the design has been realized! 🌿 Finally, please allow us to once again thank every warm guest like you - it is your recognition that has turned the team's efforts into the driving force for progress! Looking forward to meeting you again in Shanghai. We are ready to provide even more exquisite services and are always waiting for your return! ❤️

Response from Property: Dear Guest, Hello! Thank you very much for choosing our hotel and leaving such heartwarming feedback. Your recognition of our prime location, excellent front desk service, and satisfactory housekeeping is the greatest compliment to us! Strategically situated, our hotel aims to provide seamless travel convenience for every guest. Our front desk staff always welcomes everyone with enthusiasm and professionalism, while the housekeeping team spares no effort to create a comfortable space through meticulous service. We're thrilled that these efforts have met with your approval! We will continue to maintain high standards and refine service details. Looking forward to delivering an even better stay experience on your next visit. You're always welcome "home"! Best regards,

Response from Property: Dear guest, thank you for staying at our hotel and for your sincere recognition! 🌟‘ The promise of 'value for money' is always upheld by us - from the daily strict disinfection of guest rooms to the one guest one change linen standard, to the attentive service of our staff team, making you feel that every effort is worth it is our greatest comfort~ 😊 The 'good location' you mentioned is one of our core advantages. The hotel is located in a quiet neighborhood, which not only allows us to stay away from the hustle and bustle, but also provides convenient public transportation to easily reach city hotspots. In the future, we will continue to optimize the surrounding travel guide to help you explore more beauty. 'There's nothing to complain about' is our highest praise! Your satisfaction is the driving force behind our progress, and we look forward to meeting you again. Here is a lamp that will always light up for you, waiting for you to return at any time!

Response from Property: Dear guest, we are delighted and touched to see your high evaluation! We are very encouraged by the brand-new facilities and well-designed interior decoration, and the enthusiastic service of the team members. The delicious European breakfast will start your day full of energy, and the convenient transportation will also make your travel more convenient. We are so happy to meet your needs! We look forward to bringing you an unforgettable stay experience with a brand-new look and thoughtful service next time!

Response from Property: Dear guest,We are truly grateful for your high praise! We are honored to know that you are extremely satisfied with the exceptional cleanliness of the room, the pleasant smell, and the beautiful environment of the hotel area. In order to create a clean, comfortable room with a pleasant aroma, our housekeeping team always maintains high cleaning standards and carefully selects high-quality cleaning supplies and fragrance products. As for the creation of the hotel area, we have meticulously planned every aspect, from the landscape arrangement to the environmental maintenance, pouring a great deal of effort into it.Your recognition means a great deal to us and serves as an inspiration for us to continue maintaining and continuously improving our quality. We look forward to your choosing our hotel again. We will, as always, provide you with high-quality services and a wonderful stay experience. Wish you a happy life and all the best!

Response from Property: 感謝您將這裏視作休憩的港灣！每一處獨特設計、每一份貼心服務，都藏着我們 “讓旅途更温暖” 的小心願～能讓您卸下疲憊，安心入眠，就是對我們最大的褒獎！期待下次相遇，繼續為您創造美好時光～

Response from Property: 尊敬的客人，由衷感謝您對我們酒店的喜愛與細緻點評！得知您對床品的舒適感和房間清潔度十分滿意，我們特別高興，能給您這樣優質的睡眠體驗是我們的榮幸，房間裏的書法元素能被您關注到，也讓我們倍感欣喜。關於早餐供應沒能滿足您的需求，實在萬分抱歉，我們會立刻調整補充食材的時間安排，保證晚起的客人也有豐富選擇。期待再次接待您，讓您全方位感受我們的貼心服務 。

Response from Property: 感謝您如此細膩且充滿欣賞的反饋！🌿✨ 我們深知潔凈與美學設計是品質的核心——從公共區域到客房角落，團隊堅持“一客一查”的嚴苛標準；而室內裝潢的初衷正是希望將「優雅」融入每一個細節，讓您在空間中感受到視覺與心靈的放鬆。地理位置的選擇更是兼顧了靜謐與便捷：鬧中取靜的環境保障您的深度休憩，步行即可抵達地鐵站的配置則讓城市探索變得輕鬆自如。期待未來能繼續為您打造“推門入靜謐，舉步達繁華”的居停體驗，祝您生活常伴美好，旅途皆有清歡！🏨💖

Response from Property: We are deeply sorry for your unpleasant experience. 😔 Your feedback served as a wake-up call, reminding us of serious deficiencies in our service processes and personnel management. We have urgently initiated the following rectifications: ① Strengthen room ventilation and aromatherapy diffuser coverage; ② Strengthen service awareness training for the staff involved, establish guest privacy protection protocols, and strictly prohibit staff from publicly discussing guests. We apologize again and look forward to welcoming you back!

Response from Property: 感謝您選擇我們並抽出時間分享如此詳細的入住體驗！🌟得知您對房間的整潔度和床品舒適度感到滿意，我們由衷開心——這正是我們致力為每位客人營造的基礎體驗。關於語言溝通的部分，非常感謝您的包容與理解！我們的團隊雖仍在努力學習多國語言，但很高興能通過翻譯工具為您排憂解難，也感動於您對我們主動協助的認可。未來我們會持續優化語言服務，讓交流更順暢。期待有幸再次為您服務，願您的旅程始終充滿温暖與便利！🌍✨

Response from Property: Thank you so much for such a detailed and sincere review! It's a tremendous honor and inspiration to our entire team to receive your highest praise, standing out from so many other options! 🌈 Our scenic park views are a natural advantage, but the warmth of our service and the technological fusion you experienced (especially the delightful touch of our smart robot food delivery) are truly the core values ​​we strive to cultivate—a perfect blend of traditional hospitality and modern innovation. I can't wait to share your positive feedback with everyone at our hotel, and I'm sure this encouragement will fuel our continued improvement! We look forward to welcoming you on another wonderful journey in the future, and may your life always be filled with such joyful discoveries! 🌟

Response from Property: Thank you very much for your high praise for our hotel! We are pleased to hear that you were satisfied with the overall cleanliness and comfort of our hotel, as well as the receptionist's service. Our team is always committed to providing guests with excellent service and a comfortable stay. Whether it's the cleanliness of the room or the helpfulness of the receptionist, we strive to do our best to ensure that every guest feels at home here. Especially when you encounter difficulties, our receptionists are always willing to lend a helping hand and provide you with the most considerate help. We are very proud and gratified to hear that you affirmed and liked our hotel. This is not only recognition of our work, but also the best reward for our team's hard work. We know that guest satisfaction is the driving force for our continuous advancement, so we will continue to work hard to continuously improve service levels to ensure that every guest can enjoy a high-quality accommodation experience. Thank you again for your choice and recommendation! We look forward to continuing to serve you in the days to come and creating more beautiful memories with you. If you have any other suggestions or need further assistance, please feel free to contact us. I wish you a happy life and a pleasant journey!