Jitai Hotel (Zhongshan North Road Metro Station) Reviews
Jitai Hotel (Zhongshan North Road Metro Station)
No. 1038 North Zhongshan Road, Jing'an District, Shanghai, ChinaSee Hotel Details
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1 night
Guest Reviews
8.2/10
417 review
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Verified reviews
Location8.2
Amenities8.2
Service8.3
Cleanliness8.3
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All reviews(417)
Positive reviews(375)
Reviews with photos/video(84)
Classy environment(25)
Great value for money(24)
Easy to get around(21)
Friendly front desk staff(18)
Many amenities(17)
Strange smell in room(11)
Close to metro(10)
Perfect for business trips(6)
Negative reviews(42)
Anosha Shoukat
Elegant Queen Room
Stayed in Jun 2025
Traveling with friends
9 review
10/10
Outstanding
Posted on Jul 9, 2025
Best hotel to live with friends as well as couples. The price is reasonable and it's quite near to The Bund.
Response from Property: 我的天吶!客人您給這樣全面又細緻的好評小吉很容易被別人懷疑的,不知情的都還以為您是小吉找的託呢,給您一個愛的麼麼的,有您這樣的客人入住我們小吉是我們的驕傲!非常非常的期待您趕緊“回家“喲~想您~
This hotel is poor in their service. They didn't do any housekeeping unless we asked for it.
There is only one chair, for a room which is for six adults! We asked for more chairs, but they said they didn't have any more.
The keypad locks on the bedroom doors were frustrating as the passcode didn't always work.
The location is a bit far from the metro and shops.
Response from Property: Dear, we are deeply saddened to see your criticism of us. Regarding your request for room cleaning, we will strengthen the training of room attendants, and we will report to the company for more room chairs. We apologize again for your bad experience. We hope that you can see our brand new service next time you stay. Wish you a pleasant journey.
Maelene
Elegant Queen Room
Stayed in Nov 2024
Solo traveler
57 review
9.0/10
Great
Posted on Dec 22, 2024
Have to climb up very steep stairs to room. Not recommended if you have big luggage. Far away from all metro stations. 20min walk to Shanghai railway station.
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
JIEUN
Elegant Queen Room
Stayed in Nov 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Dec 17, 2024
So so so Good. happy time. The location is really good and convenient, and the subway station is close to it
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Anonymous User
Duplex Queen Room
Stayed in May 2025
Other
3 review
4.0/10
Posted on Jun 3, 2025
I would not recommend this hotel at all. The location is in the middle of nowhere. The room does not look like in the picture, with the window being as tiny as it gets. Also, the cleanliness could be improved as well. But the worst experienced I faced, was with the worker at the reception Mr.魏. From the first moment I entered the hotel to check in he did not even consider saying hello and was super annoyed talking to me. And later conversation he was literally ignoring me and looking down at me. This is not something to expect from a hotel like that in Shanghai. Luckily not all workers from the reception or like that, the rest of the crew seemed very calm and nice. But unfortunately Mr.魏 ruined my service experience.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. We watched the video surveillance at the time and found that the store staff was very polite to help you complete the check-in procedures. Later, because you were accompanied by a female companion, you were not used to the attitude of the store staff. However, please inform you that guests and visitors must register with valid documents in real name according to local requirements. Thank you for your cooperation in the future to avoid unnecessary follow-up situations. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to improve the quality of service.
Guest User
Duplex Queen Room
Stayed in Mar 2025
Solo traveler
2 review
8.5/10
Very Good
Posted on Apr 17, 2025
I enjoyed my stay and would recommend it if you want to be get around quickly and see different sides of Shanghai. Everyone was very helpful and friendly
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
The location is not great (convenient if you're arriving by train at the central Shanghai station), but there's a metro stop about 10+ min walk from here, and it's 4 stops from the centre/ Nanjing Rd. Plus, the metro is really affordable.
It's clean, and the cleaners come every afternoon to change the towels and take out the rubbish.
Staff only speak Chinese, all comm is through google translate.
WiFi doesn't work
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service.
You cannot at all rely on wifi, it's very patchy and most of the time doesn't even work at all. Thankfully, e-sims from alipay and trip are affordable and easy to set up.
Don't get the windowless room if you can.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。
Dirty staircase - room floor super dirty - no warm super cold the room not for winter
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality.
We booked the family suite to give us a bit of space. Everything was spotlessly clean and everything was in working order and the staff are friendly and enthusiastic -ready to help at any time. One has excellent English but all communicate well through online translators. Only possible downsides are the walk to the metro and some noise from the package station below in the early evening. Neither bothered us and I would recommend this hotel as excellent value for money.
Response from Property: Hello, dear customers! Thank you very much for your support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or a trip! We sincerely look forward to your next visit!
I like it. It’s a great location. Take line 1 to people’s square or west nanjing rd
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Rohit’s
Elegant Queen Room
Stayed in Dec 2024
Solo traveler
22 review
8.5/10
Very Good
Posted on Jan 13, 2025
Everything is good, location is close to Shanghai railway station
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Good hotel duplex room awesome , 1km from metro station Zhongshan north road
Response from Property: Thank you for staying in Jitai Apartment Hotel and sharing your feelings. We will continue to work hard!Look forward to seeing you next time。
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Guest User
Duplex Suite
Stayed in Nov 2024
Solo traveler
6 review
10/10
Outstanding
Posted on Feb 18, 2025
everything good!
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!