To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(45)
Positive reviews(43)
Reviews with photos/video(18)
Clean and tidy(21)
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Close to metro(7)
Negative reviews(2)
Guest User
Pavilion Loft Modern Twin Room
Stayed in Oct 2024
Couples
3 review
4.7/5
Amazing
Posted on Nov 27, 2024
Mr Henry is the best host. As a foreigner, my Shanghai would have been a disaster if it had not been for his help. The service deserves 10 stars.
A friendly reminder: you need to contact him via WeChat in advance to get the homestay exact location. Mine was located exactly on Yuyuan Road, which is just what I need.
Response from Property: I am so happy that I can help u in Shanghai. Your encourage is our motivation to do better. Good friend come from far overseas, What a happiness! Look forward to meeting u again in future!
SIN YEE
Light Sunshine Two-Bedroom Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The room is very clean and tidy, suitable for 3 people to stay. The location of the homestay is great too, around 5-6 minutes walking distance to the Jiangsu Road metro station. Overall, we are satisfied with the staying experience!! Recommended to stay too!!
民宿非常干净整洁,设备齐全,民宿也非常靠近江苏路地铁站,大约5-6分钟行走就能抵达地铁站,非常推荐住宿,性价比高!!住了8晚都感到满意的!!
Response from Property: Appreciate your great comments!Very kind and careful customer overseas. We have very good communication from beginning to the end and warmly welcome to be here again moving forward.海内存知己,天涯若比邻!👏
Guest User
Yang Loft Simple Twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 27, 2025
The B&B is on Yuyuan Road, with beautiful surroundings, good decoration and sanitary environment. It was a pleasant experience.
Original TextTranslated by Google
Response from Property: Thank you very much for your support! Very friendly and kind guest. Welcome to come again next time!
Guest User
Han Loft Twin Room
Stayed in Dec 2024
Family
1 review
2.0/5
Posted on Jan 8, 2025
I never expected to be able to book such a wonderful B&B in Shanghai. I don't know why it has such a high rating. Originally, I wanted to book it near Jiangsu Road subway station for convenience. I saw that this B&B was very close, had a high rating, and had loft+twin beds that children would like, so I thought it was quite good. However, the "Han" we stayed in was actually on Taojiang Road. The B&B introduction mentioned that the location was not necessarily near Jiangsu Road, but it was still farther than I expected, about 3.5 kilometers away. However, considering that the children liked it, I did not change hotels. After we went to Disneyland, we checked in at around 9pm. We took our children to the B&B and wanted to put them to bed quickly, but we found that there was no hand sanitizer or drinking water. After communication, the customer service said that they did not provide water and other drinking water for safety reasons. We ordered hand sanitizer to be delivered. The next morning, we found that half a roll of toilet paper was used up. After communication, the customer service said that they would order more delivery. I questioned why there was no spare roll, and she mentioned that there would usually be spare rolls in the cabinet. She did not specify which cabinet they were in. I searched the cabinet by myself and found that there were still 2 rolls of tissue paper left. When the customer service asked about tissue paper, I learned that tissue paper was provided in the room and the empty tissue box was also placed in the cabinet. The hygiene of the room was also worrying. There were black marks on the pillow, and I didn't know whether it was because they couldn't be washed off or because something was put on them. The hygiene of some places such as under the stairs made it look like the house had not been lived in for a long time. The most bizarre thing was who would install a voice-controlled light in the room? If it was dangerous to go downstairs, it would be more appropriate to install a night light. We had a cold and cough at the time, and when we coughed at night, the stair lights would light up, and the whole room would be bright. When we went downstairs to the toilet, the lights would light up when we stepped on the stairs with a little force. The sound insulation was not good. In the morning, there were many people's footsteps and noise upstairs, so loud that the voice-controlled lights would light up, and we would see the lights flickering all night. By the way, there is no clothes hanger in the room. The faucet of the bathroom sink and the shower are shared. It is very difficult for tall people to take a shower. The wash basin is very small, and the water will splash everywhere. It is understandable that the toilet is small in an old house. I just felt that I could only make do for one night. The 400 room is not as reliable as a 300 All Seasons on Jiangsu Road. I was really disappointed. Fortunately, the towels were washed and sealed in plastic bags, and the customer service staff responded and solved the problem in a timely manner.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對我們民宿的入住體驗進行了詳細的反饋。同時也非常抱歉、沒有提供給您一個好的入住體驗。首先對於位置描述給您帶來的不便,我們管家會提前發送入住指南、今後呢我們也會在電話裏跟客人強調一下、避免未來客人的誤解。針對您提到的房間內物品缺失和不便,我們深感抱歉。我們將會對以下事項進行改進:確保房間內必備物品及時與保潔確認並供應。飲用水我們不提供,不過客人有要求會第一時間安排的,加強對客服人員的培訓,以便更好地應對客人的需求。增加管家查房頻率,以前兩週一次抽查保潔,以後爭取一週一次,並處理好衞生死角。關於聲控燈的問題,我們也是考慮客户安全方便設定的,您提出來了,我們在考慮更換為小夜燈或其他更為合適的照明方案,以減少對客人的幹這個房子衞生間大小就這麼大了,大的改動沒辦法,我們看看局部優化。我們感謝您對客服響應速度的肯定,但同時也認識到我們需要在服務細節上做出更多努力。我們會對客服團隊進行再次培訓,確保他們能夠更有效地解決客人的問題,並提供更明確的訊息。我們理解這次的體驗不夠好,還好孩子喜歡,我們將努力提升服務質量,以確保每位顧客都能享受到滿意的體驗。再次感謝您的寶貴意見,我們期待未來能有機會為您提供更好的服務。祝您生活愉快!
Xingyunlvzhe
Yang Loft Simple Twin Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 27, 2024
It's pretty good. The store upgraded my room for free. The location is also very good. The room is spacious and comfortable. The facilities are also complete. There is a kitchen and washing machine. It is very convenient overall. Very good
Original TextTranslated by Google
6/8
Response from Property: Thank you for your support! Yes, we have upgraded you to Han for free. Welcome to come again next time.
Zpeipeiailvyou
Serene Loft Vintage Twin Room
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Not bad, it's my first time to visit Shanghai, it's good, the location is good, very close to the subway station, it's very convenient to travel; and the room is also very comfortable, it's really good, the experience is full, I will stay here next time~
Original TextTranslated by Google
Response from Property: Thank you for your support! This house is 200 meters east of Jiangsu Road Subway Exit 3. Welcome to come again next time!
Guest User
Han Loft Twin Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Very good. The room is very warm, clean and tidy. The location is very good. Travel is very convenient. The service attitude of the store is also excellent. Super good, very enthusiastic and thoughtful. Must recommend, and I will book this store next time
Original TextTranslated by Google
Response from Property: Thank you for your recommendation.
This house was relocated to you. The original house was not in a suitable location, so it was changed to Yongquanfang, Yuyuan Road. Thank you for your satisfaction. Welcome to come again next time!
Guest User
Serene Loft Vintage Twin Room
Stayed in Nov 2024
Solo travelers
33 review
3.7/5
Posted on Dec 9, 2024
The location is good, very close to Metro Line 2. The alley is a place with history and culture. The room is a bit cramped and far-fetched, but the hygiene is okay. The TV was not working when I checked in.
Original TextTranslated by Google
Response from Property: In this location, every inch of land is at a premium, so I’m sorry it’s not spacious enough!
Guest User
Qing Cozy Twin Room
Stayed in Oct 2024
Travel with friends
8 review
4.7/5
Amazing
Posted on Dec 1, 2024
The B&B is very good. The only drawback is that the takeaway deliveryman said that he had to go around a lot of circles to get here. The alley is hard to find and the space is a bit small. The transportation is very convenient. It doesn't take long to go to Disney Lujiazui. It's suitable for four people to go out together.
Original TextTranslated by Google
Response from Property: Thank you for your support! What a great family! Welcome to come again next time!
SyRy
Qing Cozy Twin Room
Stayed in Oct 2024
Travel with friends
11 review
2.5/5
Posted on Nov 22, 2024
There is a high level of privacy because it is very difficult to contact the owner at first. When you arrive, there will be no staff to explain how to use the equipment in the room for you. If you can read Chinese, you will not have a problem with this. The air purifier is old and very noisy. If you turn it on at night, you may not be able to sleep because of the noise. Many equipment in the room, many points are not clean, such as in the refrigerator there are leftover food scraps, the hair dryer is dusty, the shoe cabinet smells very bad (please do not open it before putting on a mask).
Original TextTranslated by Google
Response from Property: There was an oversight in the cleaning, and we hope to arrange for someone to make up for it, but you said no. You left your mobile phone in a taxi, we found a taxi and delivered it to the office, and then we rode an electric bike to deliver it to you. Everything is customer first. Thank you for your understanding!
Wuaisuo
Serene Loft Vintage Twin Room
Stayed in Sep 2024
Family
15 review
5.0/5
Outstanding
Posted on Nov 7, 2024
I spent a long time choosing a homestay, and Xiaozhu is really good! The price is cheap, the location is easy to find, the room is clean and tidy, the facilities are complete, and it is very convenient to travel. The landlord has a good service attitude, and I will stay here again next time. I am very satisfied!
Original TextTranslated by Google
Response from Property: 感謝支持!謝謝您的鼓勵!我們會再接再厲的!
Guest User
Serene Loft Vintage Twin Room
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 23, 2024
The room is very beautiful and clean. It is the most satisfactory one I have ever stayed in! The facilities in the room are also very complete. The surrounding environment is also very good. The service attitude of the store is even better! Recommended!
Original TextTranslated by Google
Response from Property: Thanks for the support! Welcome to come again next time!
Guest User
Serene Loft Vintage Twin Room
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The room is clean and tidy, the environment is also very good, you can experience the atmosphere of Shanghai alleys, the facilities are complete, suitable for families!
Original TextTranslated by Google
Response from Property: Thanks for the support! Welcome to come again next time!
Guest User
Evening Sunny | Spacious And Comfortable Family Suites
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The sanitation is very good, it is very spacious, with washing machines, kitchen utensils, etc. The customer service is also very good, and it is a 10-minute walk from the subway
Original TextTranslated by Google
Response from Property: Thank you for your kind review. It's close to the Jiangsu Road subway! Welcome to come again next time!
Guest User
West Garden | IMAX High Projection Terrace And Garden View
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The environment is very good and the hygiene is very clean! There is also a small garden outside that looks very nice! The surrounding transportation is also very convenient! There are many snack bars around, highly recommended!!!
Original TextTranslated by Google
Response from Property: Thanks for supporting Xiyuan! The photos are so beautiful! Welcome to come again next time!