UrCove by HYATT Shanghai Jinqiao Center Reviews

This experience of staying at Yifei was simply a nightmare, and I must warn everyone to avoid it. From the second night of our stay, my boyfriend and I felt itchy all over our bodies for no reason. At first, we didn't pay much attention to it, but yesterday, we had several large red and swollen lumps on our bodies, which were itchy and uncomfortable, seriously affecting our state and mood. I have never had such lumps on my body before. After discussing with my boyfriend, I highly suspected that there was a problem with the hotel's hygiene. It is very likely that the bedding was not thoroughly cleaned or de-mite. Later, the doctor determined that it was bedbugs and mites! ! ! After discovering the problem, I immediately contacted the hotel staff to report the situation, but their attitude and way of handling it disappointed me. They neither showed due attention to the problem nor gave any reasonable solution or sincere apology, as if they were indifferent to the guests' experience. They also kept asking me to wait for a reply. How big is the face? Let the customer wait? You spend money to enjoy a comfortable stay, not to suffer. I hope the hotel can face up to the problem of hygiene management and remind other consumers to choose carefully.