Boutique Hotels Shanghai

I had a great experience at Crowne Plaza Shanghai. The staff were friendly and attentive, and the service throughout my stay was excellent. My room was clean, comfortable, and well-equipped, with everything I needed to relax after long days out in the city. The hotel has a classic charm and a peaceful atmosphere that made me feel at home. I also really appreciated the convenient location, close to shops, restaurants, and transport. Overall, a wonderful stay, and I wouldn’t hesitate to return or recommend it to others!

Mr.Daniel welcomed me very well during my check-in. His English accent and warm energy let you feel good and safe in here. The room is very clean, breakfast is very rich, location is great to reach to Bund by walking distance, subway station is just opposite of the road. Everything was awesome.

We are given a warm welcome and free upgrade to a higher floor for a better view. Appreciate that. Encountered a small incident when we check in. Something fell from the ceiling and nearly hit my friend. Feedback to reception n investigation was quickly carried out. Impressed at their quick turnaround. Findings it was dried paint from the ceiling. Have me wondering. Quite a big patch and corners are sharp. I took a pic of one of them. We were given upgrade to higher floor with desserts n sweets. However the access to the executive lounge that came with the room was not granted. Hotel will have give us the full access if they are sincere in their apology. That will be an extra step and beyond from Marriott to set them apart. Anyway, their housekeeping is mediocre. Dusty at some places and they did not clear the used cutlery. Expect the guests to wash ? Other than this , the rest of the stay is still enjoyable. Location is near Nanjing road n malls n dining. McDonald CHAGEE n subway downstairs. Need to take didi to the bund. Short drive.

I stayed in a double bed room without a window and was genuinely impressed. Despite the lack of natural light, the room was clean, well-equipped, and surprisingly quiet—great for a restful sleep after a day exploring Shanghai. The bed was firm and comfortable, the air conditioning worked perfectly, and amenities like the shower and toiletries were high-quality for this price range. The hotel’s location is unbeatable—just a few minutes’ walk to Nanjing Road Pedestrian Street, People’s Square, and several metro lines. Plenty of shops, restaurants, and attractions are right around the corner. Staff were helpful and check-in was smooth even for a non-Chinese speaker. For the price, convenience, and comfort, I’d absolutely stay here again. Highly recommended for travelers looking for a practical base in central Shangh

Okura has an excellent breakfast and very friendly cleaning staff! There are many restaurants and bars in the hotel. It is close to the subway and the shopping Huaihai area.

We stayed here for 3 nights in a Standard Twin Bed room, which included breakfast. The room wasn't too big or too small — just right for two people. Each bed was about 110 cm wide, which was comfortable enough for a single sleeper. On the first day, we got a room that smelled like cigarette smoke. We thought turning on the AC would remove the smell, but it didn’t, so we couldn’t sleep all night. On the second day, we asked to change rooms and were given one that didn’t smell anymore. Breakfast had a good variety, offering Western, Chinese, and Asian options. There were several types of porridge, and the Chinese dishes tasted authentic and flavorful. We requested a late check-out until 2 PM, and it was approved, but we ended up checking out earlier at around 12:30 PM. The building is surrounded by a variety of restaurants and mobile phone repair shops. The location is quite strategic — it's close to the train station, which made it easy to travel both within the city and to other destinations.

I had a wonderful stay at Conrad Shanghai, and as a returning guest, I’ve always appreciated the great service, convenient location, and reasonable pricing that keep me coming back. However, this time I was quite disappointed by the service from the bell staff—they didn’t seem interested, didn’t offer help or greetings, and lacked the warm hospitality I’ve come to expect. Thankfully, Rick at the front desk truly stood out and made a big difference. He was professional, welcoming, and attentive from the moment I arrived, offering a smooth check-in experience with a warm smile and even going the extra mile by providing complimentary breakfast. His exceptional service brought back the personalized touch I’ve always loved about this hotel. I highly recommend Conrad Shanghai, and I especially want to thank Rick for his outstanding hospitality.

We stayed in the Art Deco room, which was nice. The bath looking out over the city is great. The breakfast was very disappointing. There’s no one there to check you in, explain the process/options or show you to a table. The food is very mediocre but the service is quite terrible. The restaurant staff talk very loudly to each other and don’t seem to understand paying guests are eating their breakfast. They are very unprofessional. I stayed 3 nights and had the same experience every morning. I had to wait 20 mins for a coffee too. If I stay here again I’ll skip the breakfast and instead head over to Starbucks a few mins walk away. I’d booked this hotel mainly for the terrace and restaurant options but all were closed apart from the lobby bistro. Overall, a lovely room with 3 star service.

This hotel is so~~~~ great. I am so touched by their service. Best Shanghai hotel ever. Those people at the front desk were fantastic. They even provided free Yu Yuan tour with guests. I have to thank so much to Jerry. He helped every thing for us. Very considerate and delicate service. He should be the global best hotelier!!! Location is very good. Right next to the Bund and Yu Yuan, both short walking distance. Don't worry if your room doesn't have a good view since in the 11th floor common balcony, any guests can have a beautiful view of the Shanghai Tower and the Oriental Pearl Tower. I loved their breakfast as well. The lady who checked in for my family for the restaurant was so great. I forgot her name, but maybe Camela. I really appreciate you! 1st floor bell crews were so kind as well. I definitely want to come to this hotel again. My families Shanghai visit was much happier because of these people. If I come again, I will stay with them. Thank you and miss you, everyone.

The air conditioner in the room worked properly and adjusted the temperature quickly. The hotel staff are very considerate. They are very prompt in their service and come to clean the rooms on time when needed, replenishing free drinking water. And the Wi-Fi signal in the room is very good. Overall, although the hotel rooms do not have particularly extravagant exterior facilities, they do an excellent job in terms of value for money. All the staff and Xiangzhang were very good in assisting me during my stay to make it a very pleasent stay. Thank you very much.