Ramada Plaza by Wyndham Karachi Airport Hotel

Booked for a colleague, the hotel is good, the customer service is good, and the responses are timely. I will come again next time.

The executive room I checked in was a standard room of a county guesthouse! After negotiating with the front desk and waiting for half an hour, I was able to change the room. The room I changed to in the main building was OK. The pool bar was OK!

Very bad service!!

The room the hotel showed us on the first floor when we checked in that night. Because we were Chinese, the hotel manager took us to see the room and said it was close to the swimming pool and the first floor was convenient for escape. As a result, the air conditioner in the first room was on and it was the same as not on. We called the front desk and they agreed to change the room, but the trash can in the original room was obviously not cleaned. The air conditioner in the second room worked but it was full of mosquitoes and flies. The bed sheets were also dirty and had oil stains. We left a message the next day to change it, but we found that the room was very damp and dark. The changed bed sheets were still dirty. But seeing that the other waiter was not easy, we didn't change them. However, the dampness and mosquitoes still affected our health. We asked them to change the room to a building in the hotel lobby. The front desk said no, it was full. We couldn't stand it anymore and complained the next day before they agreed to change it. However, the air conditioner didn't work after we changed it. We were too tired. We woke up the next day and found that the hotel toilet had a sewer odor, which was really disgusting. Fortunately, it was our last day.