Name: Zanzibar Serena Hotel
Address: Stone Town, Tanzania
Rating: 8.7

Pakistan

Islamabad

Uganda

Kampala

Tanzania

Stone Town

Karimabad

Kenya

Nairobi

Dar es salaam

The Hotel is Majestic, the traditional ambience and the design was very welcoming. Our room was clean and comfy with complimentary drinks like soft drinks. The breakfast buffet had a nice selection of local dishes. Overall, we were glad to have booked Serena Hotel for our first time in Islamabad.

The hotel is very international and the service is very good, very nice.

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. 

Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. 

And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. 

As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

SERENA HOTELS

Columbus

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