Palm Garden Hotel, Putrajaya, a Tribute Portfolio Hotel

Excellent hospitality- the hotel staff left a good impression even though we stayed for only one night! We arrived early at about 10.30am but were still greeted warmly by the front desk staff. Qistina was all smiles as she assisted to register us. The porter Hisham helpfully offered information about the shuttle service to IOI City Mall since we had time to spare while waiting for our room to be ready. We were pleasantly surprised though when we were told we could check in to our room at 11am. The Palmyra Family Room is huge and we loved the bathtub. The water mixers work really fast so we didn't have to wait long to get hot / warm water. We enjoyed the complimentary coffee (Kopi Kampung) and traditional Kuih. Instead of having it at the courtyard, we requested for both to-go as my husband was tired from the long drive. The staff kindly obliged. The security guards and hotel foyer staff are also attentive and proactive. When we were leaving for dinner, they offered to take us on the hotel buggy to where our car was parked, so that we didn't have to walk all the way there under the slight drizzle. The next day when we were about to leave, they also promptly helped to load our luggage into the car boot. We ended up having dinner at the hotel restaurant as it started raining heavily after we topped up petrol and our son requested to just have dinner at the hotel. The food is delicious and highly recommended! We ordered Fried Seafood Bee Hoon, Satay, Nasi Goreng Kampung and Chicken Sandwich.

I recently had the pleasure of staying at the Palm Garden Hotel, and overall, it was a delightful experience! Nestled in a serene location surrounded by lush greenery, the hotel truly lives up to its name. The check-in process was smooth and efficient, and the staff were incredibly friendly and accommodating. They made me feel welcome from the moment I arrived. My room was spacious, clean, and well-appointed, with a stunning view of the gardens. The comfortable bed ensured a restful night’s sleep, and I appreciated the thoughtful amenities provided. One of the highlights of my stay was the hotel’s beautiful outdoor pool area. It was the perfect spot to relax and unwind after a day of exploring. The poolside service was prompt, and the drinks were refreshing!

I recently stayed at Palm Garden Hotel, and while there were some positive aspects, a few significant issues left me disappointed. The reception team deserves recognition for their warm and welcoming attitude. They were polite, professional, and efficient during check-in and check-out. Their helpfulness made the first impression of the hotel very pleasant. Unfortunately, the cleanliness of the room did not meet expectations. I encountered a cockroach in the room, which was unsettling. Additionally, the toilet had an unpleasant odor that persisted throughout my stay, making the experience uncomfortable.

Stayed for 1night & it was an amazing experience! I love the environment so beautiful, room was spacious and the service here was top notch! We even get a complimentary drink & kuih upon check in and they deco our room with some simple birthday decoration cause i did write in the details that this is for "birthday staycation". Thank you Palm Garden Hotel, will definitely coming back!

Best experience ever. The room,the check in process and facilities are excellent. The staff is also very helpful . My kids loved the slides in the swimming pool. Breakfast is also very good with many food choices. The chef is very welcoming. Will definitely repeat again.