Sepilok Forest Edge Resort

Misrepresentation on website regarding single room availability and also declined cancellation request. Terrible customer support.

We stayed at this resort for 3 nights in December 24. We had a fantastic stay! The staff were brilliant and go out of their way for you. Restaurant food and drinks menu was fantastic and the whole resort was well cared for. As it was my birthday during our stay they decorated our room as a surprise which was a lovely touch! We would definitely come back!

Breakfast is extraordinary good. Near tourist attractions. Guests are friendly and well manner. Staffs are polite and helpful.

We stayed here in 2019 and enjoyed our stay back then, so decided to book again. Unfortunately after this stay we will not be coming back. First off, our room had the most cumbersome door lock, which required you to slide a wooden bar through the handle and padlock it. A pain when your hands are full. Second the front desk person told us to call if we needed anything, but there was no phone in our room nor a phone list with numbers or contact info. Third nowhere to put luggage but on the floor, even though there is a huge dead space along a wall where a luggage stand could’ve easily been placed. The area where to hang clothes, the bench area was too narrow to fit a suitcase. Fourth , no lamp at the bedside, so you have to get out of bed to turn off the lights after reading. Plus the main light is on while others are trying to sleep. Lastly we asked 2 different front desk people to call the RDC to reserve a spot for us for the night walk. Both parties said they would. We when we got to the RDC our names were not on the list. Luckily they let us join as my daughter was really looking forward to it and it was our only night to go. I won’t stay here again. We checked into the Sepilok Nature Lodge after, and for a little bit more we had the most fabulous room, with an upstairs and 3 beds, double sinks, large fridge, bench at the end of each bed for suitcases etc.