DoubleTree by Hilton Seoul Pangyo Reviews

Response from Property: Dear Guest,Thank you so much for your lovely and detailed review.We’re truly glad to hear that you enjoyed the spacious room, breakfast, rooftop dinner, and the stunning view.We sincerely apologize for the confusion regarding the reception location. Your feedback is incredibly helpful, and we will work on improving signage and guidance to make the arrival process clearer for future guests.We hope to welcome you back soon for another memorable stay.Warm regards, Jennifer Kang, Director of Marketing Communications.

Response from Property: Dear Guest,Thank you so much for the great review!We’re thrilled that you found the hotel stylish, well managed, and enjoyed our dining and service.We truly appreciate your kind words and hope to welcome you back soon.Warm regards, Jennifer Kang, Director of Marketing Communications.

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you had an enjoyable experience during your stay.Regarding the bathroom amenities, we sincerely apologize if anything was missing or did not meet your expectations. We will review this with our housekeeping team to ensure better preparation.As for WiFi, complimentary access is available for all Hilton Honors members — simply signing up allows you to enjoy this benefit.We hope to welcome you back for an even more satisfying stay in the future.Best regards,Jennifer KangDirector of Marketing CommunicationsDoubleTree by Hilton Seoul Pangyo

Response from Property: Dear Guest,Thank you for your kind words and excellent rating.We’re delighted to know that you had a lovely stay and found the room to be very clean and comfortable.We truly appreciate your support, and we look forward to welcoming you back in the future!Warm regards, Jennifer Kang, Director of Marketing Communications.

Response from Property: Dear Guest,Thank you for taking the time to leave a review.We’re glad to hear that you enjoyed our facilities, the view, and the service provided by our staff.It’s wonderful to know that your stay was relaxing, and we look forward to welcoming you back again soon!Warm regards, Jennifer Kang, Director of Marketing Communications.

Response from Property: Dear Guest,Thank you for your thoughtful review!We’re pleased to know that you had a comfortable business stay and enjoyed our breakfast.Hope to see you again on your next trip!Warm regards, Jennifer Kang, Director of Marketing Communications.

Response from Property: Dear kim how, Thank you for taking the time to share your experience with us! Your review score motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications

Response from Property: Dear Guest,Thank you very much for taking the time to share your experience at DoubleTree by Hilton Seoul Pangyo.We are glad to hear that you found our hotel to be quiet, clean, and well equipped your feedback is truly appreciated.If you have any further inquiries, please don’t hesitate to contact us via our main line.With best regards, Jennifer Kang, Director of Marketing Communications

Response from Property: Dear WOES, Thank you for taking your time to review about your experience on you stay with us. We are also very pleased to hear that your stay was very satisfactory with kind and clean. We look forward to having you back as our guest in the near future and please contact us if you need any assistance. Thank you and have a wonderful day! Jennifer Kang, Director of Marketing Communications

Response from Property: Dear Wai Lynn Htun,Thank you for taking the time to share your feedback. While we are glad to hear that you found our hotel's location, cleanliness, and in-room facilities to your satisfaction, we are deeply concerned about the challenges you encountered during your check-in and check-out experience.We sincerely apologize for the inconvenience caused and for any miscommunication regarding the early check-in process. At our hotel, we strive to accommodate early check-ins whenever possible, based on room availability. However, in cases where a room is not ready, a nominal fee may apply to secure an early check-in.Regarding the interaction with our team members, we take your comments seriously and will address them with the staff involved to ensure that all our guests are treated with the highest level of professionalism and care. We will review our procedures and provide further training where necessary to prevent such occurrences in the future.Once again, we apologize for the frustration this caused and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards, Jennifer KangDirector of Marketing Communications

Response from Property: Dear chrisMiho, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our property. Your kind words motivate us to continue providing exceptional service and memorable experiences to our guests. We hope to welcome you back to our hotel in the near future. If you have any further comments or suggestions, please don't hesitate to reach out. Warm regards, Jennifer Kang, Director of Marketing Communications

Response from Property: Dear JINWOO,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations, especially regarding the room cleanliness and overall service. This is certainly not the standard we strive to uphold at DoubleTree by Hilton.Your comments have been shared with our housekeeping and management teams to ensure we address these issues promptly and improve our services. We value your input and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Best regards,JenniferMarketing Communications Director

Response from Property: Dear Guest,Thank you so much for your kind review!We’re thrilled to hear that you had a good stay and that you’d consider booking with us again.We look forward to welcoming you back for another great experience in the near future!Warm regards, Jennifer Kang, Director of Marketing Communications.