Yeraehaean-ro, 542, Seogwipo, Jeju Province, 63536, South KoreaSee Hotel Details
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1 night
Guest Reviews
8.8/10
Very Good
123 review
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Verified reviews
Location8.9
Amenities8.6
Service8.9
Cleanliness9.0
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All reviews(123)
Positive reviews(121)
Reviews with photos/video(52)
Awesome stay(39)
Great swimming pool(37)
Great service(27)
Awesome rooms(18)
Loved the view(13)
Has an infinity pool(11)
Great location(11)
Delicious breakfast(9)
Negative reviews(2)
Esther
Deluxe Twin Room (3th or 4th Floor)
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 5, 2025
This is the best hotel out of 3 hotel we stayed at when we were in Jeju. I love the location, the rooms were spacious, staff were very friendly, respectful and helpful. The view out to nature was amazing and calming. My kids enjoyed it. The pool is heated and was beautiful and it was perfect because the weather was cold. I love the idea of the DJ pool night time to just enjoy live music and chill time. Also very convenient with 7-11 store with other shops that are well affordable to buy necessities. The room service was also amazing. We ordered our food and it didnโt take long for them to be delivered. WE LOVE THIS HOTEL. A must to stay at if when we go again.
Response from Property: Dear Random, We are so happy that you enjoyed your stay at Hidden Cliff. We are so happy that you liked the hotel's location, spacious rooms, friendly staff, and beautiful views of nature. We are so happy that we could provide a comfortable environment for you to enjoy with your children. We are also so happy that you liked the heated pool and the live music at the DJ pool night time! It was a great help to us that you liked the convenient 7-11 store and the room service was fast and satisfactory. We will prepare to provide you with even better service and experience if you visit us again. Please visit us anytime. Have a nice day.
Anonymous User
Deluxe Double Room with Garden View
Stayed in May 2025
Business traveler
2 review
6.0/10
Posted on Jun 27, 2025
Extend Time Fee is incredible high๏ผextend 3hr charge for ๏ผ๐ฒ125๏ผwhy no just rob the bank. Add ๐ฒ75 can sure book another day. Itโs very unreasonable. ๏ผNormally a day contains 12-15hr booking time๏ผthen 3 hr ๏ผ50%๏ผhavent concen of extending time no breakfast๏ผActually in many city๏ผ extend room๏ผ 4hr will surely below the average hr fee since it's not at night. And English should be used more frequently among administration people. Will not book this hotel again. Some of the reception is really not that nice๏ผarrogant.
JINESH CHOUHAN
Deluxe Twin Room with Garden View
Stayed in May 2025
Couple
3 review
9.5/10
Amazing
Posted on Jun 15, 2025
It was the best location and gesture was very great. I recommend this if you went to jejuโค๏ธ
Guest User
Deluxe Twin Room (3th or 4th Floor)
Stayed in Mar 2025
Traveling with friends
11 review
7.5/10
Posted on Apr 27, 2025
Hotel was nicer than I expected from the photos. Was let down by housekeeping and some faciliites that didn't work - the safe and a dripping rain shower which was not fixed during my stay. But they did fix the bolt on the door.
Other than these, the room was large and the bathroom clean and well maintained.
Location has many restaurants within a 5-15 mins drive and four EV charging lots are available in the car park. EV charging is compatiable with the charging card provided by Lotte Car Rental.
Didn't get a chance to use the faciliites other than the 7-11
Response from Property: Thank you for choosing to stay with us and for taking the time to share your valuable feedback.We are sincerely pleased to learn that your overall impression of our hotel was positive. In particular, we greatly appreciate your favorable remarks regarding the spacious guest room, the cleanliness and maintenance of the bathroom, as well as the convenience of the surrounding area. Furthermore, your detailed comments regarding the electric vehicle charging stations will no doubt be helpful to future guests We would like to extend our sincerest apologies for the inconveniences you encountered during your stay. The issues you highlighted should have been identified and resolved in advance, and we deeply regret the oversight. Please be assured that your feedback has been shared with the relevant departments, and appropriate measures are being taken to ensure thorough inspections and improvements. It is our commitment to continuously enhance the quality of our services and facilities to provide a more seamless and satisfying experience for all our guests. Thank you once again for your thoughtful review. We look forward to the opportunity of welcoming you back in the future under improved circumstances. Yours sincerely,
Guest User
Deluxe Twin Room with Panoramic View
Stayed in Nov 2024
Family
6 review
10/10
Outstanding
Posted on Jan 21, 2025
Fantastic Stay with an Amazing Breakfast Spread!
There were fresh pastries, a selection of fruits, cereals, and hot dishes that catered to both Western and Asian palates. The made-to-order omelet station was a favorite of mine, and the fresh juices and barista-style coffee were a great touch.
Response from Property: Thank you for using our hotel. We're so glad you enjoyed your breakfast. We are especially pleased to hear that you enjoyed the omelette station, fresh juices, and barista coffee. Based on your valuable experience, we will continue to strive to provide more satisfactory services in the future. We look forward to the day when you visit us again, and we hope that only good things will always happen to you. thank you
Annie Yuet Sau
Deluxe Twin Room with Cliff View
Stayed in Oct 2024
Family
14 review
7.0/10
Posted on Dec 12, 2024
It is a nice hotel but I was expecting it to be a nicer hotel with bigger rooms. Location was a bit out of the way of attractions. I was a bit disappointed that I was not able to get my free drink (coffee) which they advertised, because the coffee shop was open at a certain time only.
Response from Property: Thank you for choosing our hotel and for your valuable feedback. We are glad you enjoyed our hotel and apologize for any inconvenience this may have caused. We will improve on the fact that the room size and location did not meet expectations, and the lack of information about the coffee shop's operating hours. We will strive to provide better service regarding free coffee. We will do our best to provide you with a better experience in the future. Thank you again for your valuable feedback. have a good day.
Guest User
Deluxe Double Room With Cliff View
Stayed in Jul 2024
Business traveler
1 review
10/10
Outstanding
Posted on Aug 22, 2024
Very nice and clean, highly recommend.
Response from Property: Thank you for using our hotel and for your warm words of encouragement. Our executives and employees carry out sincere maintenance every day to ensure cleanliness. We are glad that our sincerity has reached you, and we are very happy to recommend you to other customers. I wish you only good things and I look forward to seeing you again next time. thank you
Adam Yates
Deluxe Double Room with Garden View
Stayed in Jan 2024
Couple
20 review
9.0/10
Great
Posted on Feb 15, 2024
A really nice hotel with very large and comfortable rooms. The heated pool was nice even during a slightly chilly February breeze!
Two nice restaurants and a nice bar bear by but everything else is a 20-30 minute walk away.
We booked this as it was directly adjacent to the olle trail we were walking g during our short break (olle 8 - photos are of the walk)
Will certainly be back
Response from Property: Thank you for your valuable review! I'm glad that you had a pleasant and satisfying trip. Our accommodation will continue to strive to provide friendly and caring services first from your point of view. I hope you only took good memories and I hope we can be together again next time.
Holidayzz
Deluxe Double Room with Garden View
Stayed in May 2024
Couple
9 review
9.0/10
Great
Posted on Jul 3, 2024
Relaxing serene environment to take a break. Beautiful infinity pool in the middle of the mountain. Great, attentive service. Walking trails were a little strange. But otherwise, very nice stay.
Response from Property: Hello, thank you for visiting our hotel. We are very pleased to hear that your stay at our hotel was comfortable and relaxing in a tranquil environment. We are also very proud of the fact that our customers were satisfied with the infinity pool located in the middle of a beautiful mountain. Regarding the unfamiliarity of the trail you mentioned, we will look for ways to further improve it. We are always trying to provide better service to our customers, and your valuable opinions are of great help to us. We will continue to strive to provide the best relaxation and service to customers who choose our hotel. Thank you once again for choosing our hotel, and we look forward to your next visit. thank you
Guest User
Deluxe Twin Room (3th or 4th Floor)
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 30, 2024
very good๏ผ
Response from Property: Dear Sir/Madam,Greetings from Hidden Cliff Hotel&Nature!We are glad to hear that you were satisfied with your stay. We are always trying to provide good service to our customers. We will welcome you to the ever-growing Hidden Cliff Hotel during your next stay. Have a good day. Thank you
Guest User
Deluxe Double Room With Cliff View
Stayed in May 2024
Couple
3 review
9.0/10
Great
Posted on Jun 24, 2024
The hotel was very nice, room service was great and the pool party was fun!
Response from Property: Hello, thank you for visiting our hotel. We think it will be a fun day thanks to your good review. We are proud that your stay at our hotel has been a good memory, and we will always strive to become a hotel that strives hard. We hope you will visit our hotel many times in the future. I hope you have a nice day. thank you
Guest User
Deluxe Double Room With Cliff View
Stayed in Apr 2024
Couple
1 review
6.5/10
Posted on May 7, 2024
good good
Response from Property: Dear Sir/Madam, Greetings from Hidden Cliff Hotel&Nature!We are glad that you left with good memories from our hotel. We always try to show our best efforts and hope that you will use our hotel again next time. Have a nice day. thank you
bugeun
Deluxe Double Room with Garden View
Stayed in Jan 2025
Couple
16 review
10/10
Outstanding
Posted on Feb 18, 2025
The hotel condition was really good and the heated pool was also big and nice. I surprised my girlfriend and she was really happy. I will come again next time.
Original TextTranslated by Google
Response from Property: Hello, customer! Thank you for using our Hidden Cliff Hotel & Nature and taking the time to leave us a review. We are glad that you were satisfied with the hotel and the hot spring pool, and we are also very rewarded to hear that you had a happy time by surprising your girlfriend. We are very grateful that you will come again next time, and we will do our best to provide you with an even better experience. We will be waiting for you when you come again. Thank you.
Guest User
Deluxe Twin Room (3th or 4th Floor)
Stayed in Dec 2024
Couple
3 review
10/10
Outstanding
Posted on Apr 16, 2025
I didn't expect staying in the winter to be so romantic.
Taking a bath in the snowy forest.
Quiet and secluded.
Remember to bring a swimsuit. It's very expensive to buy now.
Except that it's a little off, there's nothing wrong with it. By the way, the restaurant on the second floor is average.
Original TextTranslated by Google
Response from Property: Thank you for staying in our hotel and giving us positive feedback. We are glad that you had a romantic time in our hotel during the winter season. We are glad that you feel the charm of nature and healing that we offer, such as bathing in the snow-capped mountains and spending relaxing time in a peaceful atmosphere. We appreciate your suggestions on swimwear and we will consider various ways to provide you with more reasonable prices in the future. We also appreciate your feedback on our restaurant and we will work hard to improve it further. Thank you for choosing us again, we will be ready to provide you with a more pleasant experience when you visit us again. Thanks.
jiyoun
Deluxe Twin Room (3th or 4th Floor)
Stayed in Nov 2024
Traveling with friends
2 review
9.0/10
Great
Posted on Dec 22, 2024
I went there with my husband a few years ago and was very satisfied, so I booked it again!
But I was surprised that the price was much cheaper than then
but I was a little disappointed because the staff was not there and the pool and shower room were not well maintained. ใ ใ
But the breakfast was delicious, the room was clean, and the staff was very kind. Everything else was good.
Original TextTranslated by Google
Response from Property: Hello, customer! Thank you for using our hotel and taking the time to leave us a review. We are glad that you were satisfied with the breakfast, room, and staff service. However, we apologize for the inconvenience you felt about the management of the pool shower room. We will improve to provide better management and service based on your feedback. We will continue to work hard to provide you with the best experience. We will prepare to make your next visit even more satisfying. Thank you.