Sheraton Senggigi Beach Resort Reviews
Sheraton Senggigi Beach Resort
Jl. Raya Senggigi No.Km. 8, Senggigi, Lombok, Kabupaten Lombok Barat, Nusa Tenggara Bar, Senggigi, Lombok, West Nusa Tenggara, 83355, IndonesiaView Hotel Details
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Sheraton Senggigi Beach Resort Guest Reviews
4.4/5
Very Good
101 review
Verified reviewsLocation4.6
Amenities4.2
Service4.5
Cleanliness4.4
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All reviews(101)
Positive reviews(98)
Reviews with photos/video(62)
Awesome stay(31)
Friendly staff(25)
Delicious breakfast(20)
Great swimming pool(19)
Classy environment(13)
Loved the beach(12)
Perfect for business trips(9)
Great location(7)
Negative reviews(3)
Sharen Raj
Superior King Room
Stayed in Dec 2024
Family
14 review
Amazing
Posted on Feb 5, 2025
Hotel is beside the beach and has nice view. Standard buffet breakfast with few live stations. Room interior was nice as well. Downside is the mosquitoes around the island.
EuropeanTraveller
Superior King Room
Stayed in Dec 2024
Couples
7 review
Outstanding
Posted on Dec 29, 2024
The hotel is a great place to stay, good breakfast and clean. Overall very satisfied.
DaisyTur
Superior Twin Room
Stayed in Jan 2025
Family
15 review
Outstanding
Posted on Jan 4, 2025
Great service, location, beach, and pools. Definitely recommend!
Response from Property: Dear DaisyTur,Thank you for your fantastic review! We're delighted to hear that you enjoyed our service, location, beach, and pools. Your recommendation means a lot to us.We look forward to welcoming you back for another great stay.Best regards,I Made Bintara SunetraRoom Division Manager
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Francesco. 龙龙
Deluxe Twin Pool View Room
Stayed in Aug 2024
Couples
86 review
Great
Posted on Aug 25, 2024
Old historical hotel with very nice outdoor pool and beaches..
Rooms still old fashion and breakfast is 75% Asian traditional food..
Staff is very kind and ready to help and content clients requests..
DeanP
Superior King Room
Stayed in Jul 2024
Solo travelers
4 review
Outstanding
Posted on Aug 1, 2024
This was overall a wonderful hotel. The staff working there were so friendly, helpful and delightful. Each morning there were a lot of options for breakfast. The pool area was clean and pleasant. The restaurant also had a nice atmosphere and delicious food. The hotel is right on the beach, with amazing views and the Senggigi port is a quiet port that is located close by so it’s easy to organise your trip back to Bali or the Gili islands. The room was clean and had a lovely balcony. I was able to sit out there and also in the restaurant and do some work at my laptop with peaceful surroundings.
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Response from Property: Dear Dean P,Thank you for choosing us to be part of your holidays and writing this review.We’re very delighted to know that you had a lovely stay with us. Reading your feedbacks made us smile really wide today, and knowing that we’re able to make your stay just wonderful has certainly given a great pleasure to all of us here. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi.Best regards,I Made Bintara SunetraRoom Division Manager
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Make My Day
Superior King Room
Stayed in Jun 2024
Travel with friends
17 review
Great
Posted on Jun 26, 2024
Amazing pool, lovely landscaping , it has a mini water slide for lots of fun. U could literally walk to the beach from the pool, and laze around on one of the benches.
Staff are friendly and courteous . Room is spacious.
Enjoyed very much our 3nights stay .
Response from Property: Dear Make My Day, thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort. We’re in awe after reading your feedback, and we can’t thank you enough for your kind words during your pleasant stay with us. From your feedback about our facilities to our staff service, once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager
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wAco-jEsus
Superior King Room
Stayed in Jun 2024
Family
19 review
Posted on Jun 19, 2024
A very mixed experience. This is quite old hotel. The rooms are equipped with a good furniture, but its old. The pool is good, breakfast also fine with freshly brewed coffee, but selection of western food is limited like in 3 star hotel - omelette, eggs, sausages, some potatoes and thats it.
We expected a good beach, but totally failed. The beach is dirty, plastic thrash is floating in water. Just one question to hotel - if you consider yourself 5 star hotel, why nobody clean your beach? Totally awful experience. Thats not only Sengiggi problem. All over Indonesia the ocean and seas are full of plastic. Compared to even 5 years before the sea became a thrash bin for locals. Think about it finally!
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Response from Property: Dear wAco-jEsus, thank you for taking the time to share your review following your recent stay at Sheraton Senggigi Beach Resort. First of all, we’re pleased to know that you appreciated our resort facilities, especially the room furnishings and the pool. Regarding the menu options at our restaurants, we offer a variety of dining experiences at our resort, including Bawang Putih Restaurant which features International menus with a selection of Western food. Additionally, we regret that your expectations regarding the beach cleanliness were not met during your stay. Environmental sustainability is our priority, and we are actively working on beach maintenance to provide a cleaner and more enjoyable experience for our guests. Thank you for your valuable review. We’re looking forward to serve you again whenever your travels bring you back to Senggigi, Lombok. Best regards, I Made Bintara Sunetra – Room Division Manager
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VinsECS
Superior Twin Room
Stayed in Jun 2024
Travel with friends
20 review
Posted on Jun 10, 2024
Service is good. Only had some miscommunication process btw hotel and trip.com staff. Waited during check in at hotel almost 1.5hrs.Hotel recommended travel agent for speed boat travel from Bangsal to Bali price so expensive. If can try to find other travel agent at outside to compare the price. Breakfast so so only. At second night, it was 4 times continuous electricity cut off and plus earth quake it was really terrible.
Response from Property: Dear VinsECS, Thank you for staying with us and writing this review following your visit to our resort. First of all, we’re pleased to read your remarks about our services. However, we regret to know that some of your experiences didn’t meet your expectations. Please know that we’ve addressed your feedback with the appropriate team to improve our guests’ experience. Once again, thank you for your valuable review. We look forward to welcoming you again in Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager
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Guest User
Superior King Room
Stayed in Jun 2024
Family
19 review
Outstanding
Posted on Jun 28, 2024
A great Sheraton. Wonderful service and great location right on the beach 😍
Response from Property: Dear Valued Guest, thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort. We’re in awe after reading your feedback, and we can’t thank you enough for every of your kind words. We’re certainly very happy to have you as our guest, and it made us smile wide that your experience at our resort was pleasant. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager
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Guest User
Superior King Room
Stayed in Aug 2024
Solo travelers
5 review
Very Good
Posted on Oct 6, 2024
Was a very pleasant trip overall. Just 1 point that’s not quite considered is that the accessibility of the amenities is not suitable for Wheelchair. This should be considered when the facilities are upgraded. Thanks.
wongkenneth
Superior King Room
Stayed in Jan 2024
Couples
7 review
Amazing
Posted on Jan 30, 2024
Very hospitable and good service by all staff. Well maintained grounds, rooms and facilities. Matured gardens and idyllic ambience. Beach at your feet literally. We were even given a complimentary tea and a farewell gift bag by Tamara the friendly guest relations staff. Staff uniquely dressed in local native dress. A delightful stay!
Response from Property: Dear Wongkenneth,Thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort.We’re in awe after reading your feedback, and we can’t thank you enough for every of your kind words. We’re certainly very happy to have you as our guest, and it made us smile wide that your experience at our resort was pleasant. From your feedbacks about grounds, rooms and facilities, to our hospitable staff service, we couldn’t be more pleased to read each remark from your experience.Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi.Best regards,I Made Bintara SunetraRoom Division Manager
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JSTW
Superior King Room
Stayed in Dec 2023
Couples
36 review
Amazing
Posted on Dec 11, 2023
Highly recommended if anyone is looking for a quiet beach’s stay in Lombok then SHERATOnn senggigi will be your ideal resort. The location is superb, excellent service provided by hotel staffs, fantastic pool and best is…breakfast Becos
Hartono (hotel staff) will be at the breakfast area to play piano every morning.
Response from Property: Dear JSTW,Thank you for staying with us and taking the time to share your review about staying at Sheraton Senggigi Beach Resort.We’re pleased to hear that you had an amazing stay with us, especially with the superb location, excellent service provided by our staff, fantastic pool and amazing breakfast. These are the aspects we’re really proud of, and we’re glad that you’re able to enjoy.Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards,I Made Bintara SunetraRoom Division Manager
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Guest User
Grand Suite
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 30, 2024
Everything was fantastic cannot complain about anything the customer service was out of this world
Response from Property: Dear Valued Guest, thank you for taking the time to share your review following your recent stay at Sheraton Senggigi Beach Resort. We loved reading your feedback, knowing that you found our staff service out of this world. It really made us smile wide that your experience at our resort was pleasant. Once again, thank you for your valuable review. We hope to serve you again in Senggigi soon. Best regards, I Made Bintara Sunetra - Room Division Manager
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Zygimantas
Superior King Room
Stayed in Mar 2024
Travel with friends
18 review
Amazing
Posted on Mar 13, 2024
Nice hotel with amazing choise for breakfast. Has a private beach and comfy pillows and bed linens in the room. A little dated, but still cozy interior
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Sheraton Senggigi Beach Resort.Despite your feedback about our room, we’re pleased to hear that you enjoyed several aspects from your stay, such as the amazing choice of breakfast options, our comfy pillows and bed linens, and the cozy interior.We hope that Senggigi will attract you soon for another visit. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara SunetraRoom Division Manager
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Travel Trooper
Superior King Room
Stayed in Jul 2023
Couples
12 review
Outstanding
Posted on Aug 1, 2023
Hotel as hotel is great , amazing facilities and staff! Breakfast is perfect , relaxing time! If you are looking for nice beach - beach there is just so so, it is more for relaxing at the hotel!
Response from Property: Dear Travel Trooper, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort. We’re very pleased to have you as one of our guest. Your overall positive rating and kind comment about our property are much appreciated. Once again, many thanks for the review. We hope we will have the pleasure of welcoming you back in the future. Best regards, I Made Bintara Sunetra - Room Division Manager
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