Banyan Tree Villa Hotel

Banyan Tree Villa Hotel Reviews

Banyan Tree Villa Hotel

LOT A13a, Taman mutiara, Semporna, Sabah, 91308, MalaysiaView Hotel Details
Banyan Tree Villa Hotel
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Banyan Tree Villa Hotel Guest Reviews

4/5
Very Good
199 review
Verified reviews
Location4.0
Amenities3.9
Service4.0
Cleanliness4.0
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All reviews(199)
Positive reviews(156)
Reviews with photos/video(51)
Great service(70)
Clean and tidy(53)
Awesome stay(49)
Classy environment(26)
Convenient location(15)
Well decorated(14)
Great value for money(10)
Beds were average(8)
Negative reviews(43)
SleepyBilly
Exquisite Queen Room
Stayed in May 2024
Couples
4 review
3.0/5
Posted on Jul 1, 2024
Its not a HOTEL but HOMESTAY. it's not the same as what you can get in pictures. Anyway the room still clean just way smaller than how you imagine
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
1 review
1.5/5
Posted on May 27, 2024
At best, this can be considered as a chalet. Definitely not a hotel or villa as the name suggested. Free Breakfast is non existing. The room B-01 is not fit to stay as the bathroom door cannot be closed and the constant water sound from the pumping will keep u awake at night. We demanded a change of room the next day and was given B-06 which is on the 2nd floor. It is a better room. There are no cloth racks or cupboard if u need to hang your clothes or towels (even in the toilet). When we approach the staff, was given those stick on hangers as a temporary solution. I have stayed in many homestay or Airbnb, this one is one or the worst in terms of service delivery. Don't book just because the "hotel" pictures looks nice, see the negative reviews and avoid this place.
Response from Property: Our breakfast is delicious, thank you for your pictures. We will actively solve the bathroom problem. Thank you for your comment.
Gaspar
Exquisite Queen Room
Stayed in Mar 2024
Solo travelers
20 review
3.0/5
Posted on Apr 11, 2024
Was complicated for me to arrive to the room. Good quality price relation
Response from Property: Dear family, thank you for your support. We will continue to improve. Thank you for taking the time to give us a valuable evaluation. We are very honored that you are satisfied with our hotel and spent a wonderful time here. We I will continue to work hard and serve you all with a friendly smile and enthusiasm. Finally, I wish you happiness every day.
Meiguirensheng🌹
Exquisite Twin Room
Stayed in Jan 2025
Solo travelers
23 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The boss is from Northeast China, knows everything, is straightforward and efficient. The hotel can do laundry, exchange RMB, book trips and airport shuttle. The price is reasonable. The environment is quiet in a busy city. It takes 20 minutes to walk to the pier. There are many 24-hour convenience stores and restaurants around. I like this B&B very much. The decoration is perfect and it beats all local hotels. I highly recommend it. I will choose this one next time. It only opened last year, but there is a reason why it has such a high collection. It is the best choice for friends who are not good at English and travel on a budget
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6/8
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
3 review
3.0/5
Posted on Jan 7, 2025
A resident's house dares to call it Banyan Tree... The air conditioner is super slow and super hot, and there are ants all over the bed. I sprayed mosquito repellent and didn't get bit by mosquitoes. When I woke up from a nap, I was bitten by ants on my legs
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Jiandanqinxin
Premium Twin Room
Stayed in Sep 2024
Other
33 review
4.6/5
Great
Posted on Oct 21, 2024
The hotel pays attention to hygiene. You need to take off your shoes and wear disposable slippers before entering the villa. The hotel is close to the Semporna tourist pier. There is a large supermarket nearby. I bought some fruits.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Sep 2024
Couples
1 review
0.5/5
Posted on Oct 3, 2024
If you can accept the following 10 points, you can book at will. 1. Girls squat to take care of their skin because the washbasin is tilted, and the makeup bag is afraid of falling when placed on it. 2. Pictures 1 and 2 are stolen pictures, not room pictures, the latter is. The suite is estimated to be about 11 to 12 square meters, definitely not the 20 square meters marked online. If there is 20 square meters, my boss and I will share the same surname. 3. The door handle is broken, and the shower gas runs into the room 4. The ceiling is moldy 5. The shampoo is in a package, and I don’t know why they are not willing to spend a little more money to get a bottle at this price 6. The shower head is also broken and falls down 7. There is always water sound when sleeping, probably related to the design 8. The curtain is designed at the head of the bed, and it is about 1 meter long, so it can only be hung at the head of the bed. It will be covered with dust when touched 9. The bed sheets have hair, **, and blood stains. 10. It is just a 2-story square in the countryside, with no environmental advantages or geographical advantages. I was deceived by the name of Banyan Tree at the beginning, and it has nothing to do with it. Alas, I booked it 13 days in advance, and it cost 1681.9 yuan for two nights. It was not a last-minute increase. The boss would not spend more money on hotel facilities. I don't know why it is more expensive than hotels like Grace and Haifeng. When you go out, only Chinese people cheat Chinese people, everyone avoid thunder. You can understand it by looking at the negative review rate in the comment section
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
It's very comfortable to live here. The boss is Chinese. There is a free washing machine for us to use. There are many fruits planted in the yard, and we can pick them for free, including watermelons and bananas. I will come here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Nihilismcx
Exquisite Quadruple Room
Stayed in Jul 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The boss is Chinese, very nice and friendly. I will choose this place again next time. We couldn't get a taxi at the second hotel, so the boss gave us a ride for free. The room was newly renovated, very clean and had organic hemp. It was very suitable for friends to hang out together, and it was very quiet, not noisy at all. Super good reviews, I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Four Bedroom Detached Villa
Stayed in Jul 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 14, 2024
Good value for money, suitable for a family, the owner is Chinese, easy to communicate, problems can be solved in time. It is also close to the pier. You can book island hopping through the hotel butler.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Superior Family Room
Stayed in Jan 2025
Family
1 review
2.6/5
Posted on Feb 5, 2025
The male boss of this hotel is nice, and the price-performance ratio is good, 300-400. We stayed in the best hotel in Semporna for 2 nights, 1600 a night, which was expensive. This place is very cost-effective, but I lost a dress, a silk dress bought for 600 yuan in Shenzhen, a dress for taking pictures at the beach 😭😭😭🤯, my child’s basketball jersey, and a thin jacket for my husband. This hotel has good price-performance ratio, but Guishen Aranya Hotel, this hotel’s sister hotel, is a huge rubbish, expensive and a rip-off!
Original TextTranslated by Google
Response from Property: Dear customer, our hotel provides washing machines, but other guests collected the wrong clothes. We can't do anything about it. We can only remind guests that it is best to leave the laundry in the room. Thank you for your reminder, we will take it seriously!
bensgao
Premium Twin Room
Stayed in Jul 2024
Family
71 review
2.1/5
Posted on Aug 5, 2024
I changed rooms temporarily in Semporna. I only paid attention to the name of the hotel "Banyan Tree". The price was more than 900. I placed an order immediately without reading the reviews. I placed an order for two days. When I arrived, I found out! Oh my God. I have never stayed in such a simple "hotel" in my life. There were two single beds and I thought there was no space! There was no hanger, no table! I just finished the diving certificate test and wanted to stay for two days to have a good rest, but I couldn't stay at all. The most unacceptable thing is that the shower and toilet in the bathroom are next to each other. You should draw a curtain to separate them! There is no difference between dry and wet! If the price is marked within 200, I think it can be accepted, and I have expectations. This is 900+! (RMB) Oh my God! I stayed in Doubletree in Kuala Lumpur for just over 900. There was no water in the room and the breakfast was extremely simple. The child went to breakfast at 9.55 and couldn't find anyone. There was nothing. Besides complaining, let me talk about the highlights of the hotel: 1. When I asked to cancel the reservation for the next day, they cooperated and cancelled it very quickly; 2. The attitude of the girl at the front desk was OK; there was no coffee or tea to drink, and I asked for hot water to make a cup of tea for myself, and the girl went to find a water heater. 3. The overall location of the hotel is good, hygienic, and relatively clean
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Exquisite Quadruple Room
Stayed in Jun 2024
Family
6 review
1.0/5
Posted on Sep 18, 2024
Facilities: Very rubbish, no facilities to speak of Hygiene: Very poor, the sheets are also very dirty Environment: Really bad, very different from the pictures, totally uninhabitable Service: No service at all, nothing you want
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Exquisite Queen Room
Stayed in Jun 2024
Travel with friends
14 review
1.2/5
Posted on Aug 7, 2024
It's hard to describe a hotel. Please see the pictures. I basically didn't sleep on the first night because after turning off the lights, as shown in Figure 1, the door was transparent. Figure 2, the skirting of the room; Figure 3, the door of the bathroom, the door strip fell off; Figure 4, the shower head can't be hung up, and you have to operate it with one hand to take a shower; Figure 6, the bed, you can experience it yourself; Figure 7, the washbasin; Figure 8, the remote control has no electricity, and the air conditioner is turned on and off by the power supply. In addition, there is no water, and there are a lot of mosquitoes. I killed 4-5 mosquitoes every day. At first, there was no mosquito repellent, but later it was given, and the number of mosquitoes decreased to about 2 every day. There is no trash can. There is no sound insulation at all. In the next room, there is a man with his son and an old lady. They play games with the children at night until 11 or 12 o'clock. It's very clear. Service, everything is self-service. The most comical thing is that the guest notice said that when experiencing homestays, don't be too demanding (roughly speaking). I have been to many places, that is, I can accept simplicity, but I am not here to challenge survival skills. This is really an experience I don't want to relive. In addition, on the morning of the day I left, a Chinese man was abusing a dog in the yard next to me. He had a tattoo on his neck, so he must have been there often.
Original TextTranslated by Google
6/8
Response from Property: 您好,如果您覺得環境不好可以選擇價格高點的而不是特惠哦
jtzbz
Exquisite Quadruple Room
Stayed in Jun 2024
Couples
62 review
2.0/5
Posted on Aug 1, 2024
It's a bit dirty and messy, and the service is almost non-existent. I was given a room card when I checked in, and then nothing was done. The room was not cleaned, and the bath towels were not changed. The room was so small that except for the bed, there was almost no room to put a suitcase. There are many flying insects and mosquitoes. As a Chinese boss, I was asked to recommend carpooling to the airport. When asked how to get to the airport, the answer was that it only cost 288 yuan to charter a car. Later, I asked the owner of a nearby restaurant to help contact the driver who sent the customer, and paid 80 ringgit to send it to the airport. In addition, it takes about ten minutes to walk to the bus station, and the fare is 25 ringgit per person. The boss did not tell me or told him. It is really unreasonable to treat his guests like this. Affiliated with Ctrip to receive orders, I believe many mainland tourists stay here. Wouldn't it be nice to be a little more hospitable to our compatriots? I read some reviews about how good the service was, and how the Filipino maid was very good at cleaning, etc. I seriously suspected that they were cheating on me.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!